Anderson TSR-3450, Operator'S Manual

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Anderson Group Self loading trailer TSR-3450
– Operator’s Manual 5
Warranty Policies, Procedures, & Provisions Summary
Purpose of Warranty
The fundamental responsibility of warranty is to correct defects in material and workmanship of
the products sold by Group Anderson Inc. (hereafter called ‘’Anderson’’). This outline is
intended to assist you in awareness of Anderson’s Warranty Policies and to assure that you
obtain the best service possible for your Anderson machine.
•
Warranty is limited to 1-year (12months). This specified period begins on the date
the new equipment is sold to the customer.
•
Warranty is non-transferable in the event of resale unless the resale is through an
authorized Anderson dealer.
•
No warranty is extended to regular service items such as fluids, paint, tires.
• Certain parts, such as the Honda engine and battery are covered under warranties
from their respective manufacturers. Details on these warranties can be obtained
from your dealer.
•
Warranty does not cover damage caused by harsh weather conditions or unstable
ground conditions. Such as frozen parts on the equipment or performance issues on
inadequate terrain.
• No warranty is issued for performance issues. Including downtime and capacity
issues.
How to process Warranty :
• No warranty is issued for performance issues. Including downtime and capacity
issues.
• Fill out and submit a Warranty Request Form to your authorized Anderson dealer. Be
sure that the form is complete. (Ex. has serial number, list of defects, etc.)
• If the unit to receive warranty service is dealer stock, contact Anderson as soon as
the defect has been identified.
• Photos may be requested by Anderson to process / determine the cause of the
defect. The use of photos attached to the warranty request form will help identify
the condition of the part being repaired or replaced, and thus assisting in the
approval of the claim.
• The warranty work must be completed within 30 days of the reported failure, and
the claim must be sent to Anderson with the appropriate documentation (Ex. Photos,
list of parts needed for the repair, invoices from contracted work etc.)