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Z5

DT

User’s Guide

5 Troubleshooting

When the printer has a malfunction, please handle it with reference to this charter. If it still can not be cleared,

please contact your local dealer.

5.1 Troubleshooting

The error LED flashes and the buzzer beeps when an error or exceptional status occurs. At this time, the printer

stops the printing. Please handle it with reference to the following method:

Error indication mode:

Error message

Buzzer

Error LED

LCD

Print head up

2 beeps

Flash 2 times circularly

Display LOGO and

“COVER OPEN”

Paper end

3 beeps

Flash 3 times circularly

Display LOGO and

“PAPER END”

Abnormal temperature of

print head

No beep

Flash 5 times circularly

Display LOGO and

“PRINT HEAD

TOO COLD OR HOT”

Mark location failure

No beep

Flash 6 times circularly

Display LOGO and

“MARK ERROR”

Mark calibration error

No beep

Flash 7 times circularly

Display LOGO and

“CALIBRATION

FAILED

”

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Summary of Contents for Fastmark Z5DT Series

Page 1: ...Direct Thermal Printer User s Guide June 2016 AMT Datasouth Corp Document 125019 Z5DT Series ...

Page 2: ... personal use without the expressed written permission of AMT Datasouth Corporation Trademark credits Windows is a registered trademark of Microsoft Corporation All other trademarks are property of their respective owners Our Registered trademark Warning and Caution Warning Items shall be strictly followed to avoid injury or damage to body and equipment Caution Items with important information and...

Page 3: ... the power until it has completely gone away 7 Connect the printer power to an appropriate grounding outlet Avoid sharing one electrical outlet with large power motors or other devices that may cause the fluctuation of voltage 8 Disconnect the power when the printer is deemed to idle for a long time 9 Don t spill water or other electric materials into the printer e g metal In case this happens tur...

Page 4: ... DRIVER SETUP 4 3 PRINTER OPERATIONS 3 1 LED BUZZER FEED BUTTON AND LCD 8 3 1 1 LED functions 8 3 1 2 Button functions 8 3 1 3 Buzzer functions 8 3 1 4 LCD functions 8 3 2 PRINTER STATUS AND OPERATION 8 3 2 1 Printer status 8 3 2 2 Daily operations 9 3 3 PRINTER PARAMETER SETTINGS 10 3 3 1 Button menu settings 10 3 3 2 Detailed parameter setting range 11 3 4 SENSOR POSITION ADJUSTMENT 12 3 5 PRINT...

Page 5: ...2 APPENDIX 2 SELF TEST PAGE 22 Appendix 2 1 printer configuration information 23 APPENDIX 3 PRINT AND PAPER OUT POSITION 24 APPENDIX 4 COMMUNICATION INTERFACE 24 Appendix 4 1 serial interface 24 Appendix 4 2 parallel interface 25 Appendix 4 3 USB interface 25 Appendix 4 4 Ethernet interface 25 APPENDIX 5 OPERATION GUIDE FOR LABEL LOADING UNDER PEEL OFF MODE OPTIONAL 26 ...

Page 6: ...nder the operating systems 32 64 bit such as Windows XP Vista Windows 7 8 10 and Windows server 2003 2008 along with other applications Main features Thermal printing Low noise high speed printing Easy media loading convenient operation With 32 bit high speed microprocessor Adopting heat history and auto temperature adaptation control Adopting a new type of print head with long lifetime high print...

Page 7: ...per roll 26 9 pin serial interface baffle 27 serial interface 28 interface board 29 USB interface 30 24V power interface 31 micro switch 32 reflective sensor 1 4 Introduction of main modules 1 Button and LED 7 10 indicate the printer status and complete printing function 2 Power switch 8 press O to power off and press to power on 3 Transmissive sensor 16 used for calibration detection and location...

Page 8: ...l out to spread it in the print path and push the label under the paper guide see figure 2 2 2 turn the thumb wheel properly in the direction shown in the figure to decrease the force on label roll see figure 2 2 3 3 Ensure the label is installed in the path correctly and close the top cover 4 If the diameter of label roll is very big use the corresponding tool to remove the paper holder baffles t...

Page 9: ...then the LCD displays manufacturer LOGO and status information or product model 3 If power on action is set the printer will perform power on action Note Power on action refers to the actions performed automatically after the printer is turned on including feeding one label starting calibration automatically only valid under discontinuous paper mode The power on action can be set by commands or co...

Page 10: ...ent carefully If you accept the items in the license agreement please click I accept the items in the software license agreement and then click Next button 2 Select printer type and model to be installed If you want to set the printer as default printer please check Set As Default Printer and click Next ...

Page 11: ...select it according to actual needs If it is a serial port driver please select BYCOMx x equals to 1 2 3 4 5 6 7 or 8 if it is Ethernet port please select NET if it is USB port please select USB_Z5DT_x if USB port printer is connected correctly to the computer under power on status the driver setup program will set USB port as default port automatically Then click Install to initiate the installat...

Page 12: ...DT User s Guide 6 The following window will appear indicating the installation process is under way 7 The following window will appear indicating the installation process has been completed End of procedure ...

Page 13: ...e submenu press the button for a short time to select the parameter Long press Enter the menu When the printer is idle press the button for a long time to enter the menu Menu selection After entering the menu press the button for a long time to select the current menu Parameter confirmation When setting the parameter press the button for a long time to validate the current parameter Note Short pre...

Page 14: ...tus when the printer has a print task The printer will enter pause status if releasing the button after pressing it down at this time Operations under pause status The printer is under the status of stopping the print task temporarily The printer will enter pause status under the following situations 1 Select PAUSE through the menu 2 Press down the button during the printing 3 After an exception i...

Page 15: ...short time to switch to SETUP option Then press the button for a long time and release it after the green LED flashes to select the option and enter configuration menu Press the button for a short time to switch the menu to SERIAL COM option as shown in figure 3 3 1 2 and then press the button for a long time to enter the submenu 7 LEFT POSITION 8 TIME SETUP 9 DATE SETUP 10 SERIAL COM 10 SERIAL CO...

Page 16: ...ted according to the menu prompts 3 3 2 Detailed parameter setting range Adjustment object Setting range Remarks Media type CONTINUOUS MARK WEB CONTINUOUS continuous label paper MARK marked label paper WEB label paper please see Appendix 1 2 technical specifications of paper for details Media out mode REWIND TEAR OFF PEEL OFF CUTTER The peel off module and cutter are optional Print darkness 00 30 ...

Page 17: ... the steps below to adjust the sensor position 1 Measure the required sensor position in advance based on the mark position of media 2 Push the part with arrow on the sensor cover board in the direction of the arrow and turn the sensor cover board upward to take it off see figure 3 4 1 3 Pull or push the sensor to the required position as shown in the figure 4 Press down the part with arrow to ins...

Page 18: ...rrect position Adjust it in the positive direction The data symbol in the option Vertical position adjustment is 2 Adjust horizontal print position When the situation like figure D or E occurs adjust the horizontal print position to figure F For the detailed adjustment method please refer to 3 3 2 Detailed parameter setting range Figure 3 5 2 Caution Figure D indicates that the print position is o...

Page 19: ...led parameter setting range Figure 3 5 3 Caution Figure G indicates that the tear off position is upper than the correct position Adjust it in negative direction The data symbol in the option Tear off position adjustment is Figure H indicates that the tear off position is lower than the correct position Adjust it in positive direction The data symbol in the option Tear off position adjustment is ...

Page 20: ...pletely press down print head module and close the top cover 4 2 Cleaning the sensor When any of the following cases occurs the mark sensor should be cleaned During printing the printer sometimes misinforms end of label paper The printer does not alarm when label paper reaches end The printer cannot identify marks effectively Follow the steps below to clean the mark sensor A Transmissive sensor 1 ...

Page 21: ...d stains on the surface of the platen roller with alcohol cotton ball it should be wrung out while turning the platen roller 4 Wait for 5 to 10 minutes until the alcohol evaporates completely and close the top cover Caution Before starting routine maintenance of printer make sure the printer is turned off Do not touch the surface of print head with hands or metal Do not use forceps in case it scra...

Page 22: ...ase handle it with reference to the following method Error indication mode Error message Buzzer Error LED LCD Print head up 2 beeps Flash 2 times circularly Display LOGO and COVER OPEN Paper end 3 beeps Flash 3 times circularly Display LOGO and PAPER END Abnormal temperature of print head No beep Flash 5 times circularly Display LOGO and PRINT HEAD TOO COLD OR HOT Mark location failure No beep Fla...

Page 23: ...in printer driver to make it consistent with actual label paper type Print head temperature abnormal Operating environment temperature is too high causing overheating print head Please improve ventilation condition The printer can return to normal with the fall of temperature Print darkness is too high Lower the print darkness properly Media is jammed in the path causing heat accumulation and over...

Page 24: ...is unclear or has stains Print head or platen roller is dirty Clean the print head or platen roller Media does not meet the requirement Use recommended media Print darkness is too low Increase print darkness Media is not installed correctly Install label paper roll correctly Table 5 2 1 ...

Page 25: ...n Photoelectric sensor Communication interface USB interface or USB interface optional interface Optional interface serial interface CENTRONICS parallel interface Ethernet interface and WLAN interface Media Media type Continuous paper label marked label paper etc Roll OD Max 5 0 127mm Roll width Max 4 72 120mm Roll ID 0 5 12 5mm 1 0 25mm Media out mode Tear off peel off etc Character Barcode Graph...

Page 26: ...andard 2 of 5 Industrial 2 of 5 Interleaved 2 of 5 LOGMARS GS1 DataBar RSS 2D Barcode PDF 417 MicroPDF417 QR Code DataMatrix MaxiCode GS1 Composite Operation interface Button LED LCD 1 button 1 LED 1 LCD Power adapter Input AC 110 240V 50 60Hz Output DC 24V 2 5A Environmental requirements Operating environment 5 45 20 90 40 Storage environment 40 60 20 93 40 Physical features Overall size 8 27 x6 ...

Page 27: ... 0 08 Discontinuous punched label paper without adhesive Punched paper width 0 71 a 4 72 Punched paper height b 0 39 Detection hole position c a 0 08 Detection hole width d 0 20 Detection hole height e 0 08 Discontinuous marked label paper without adhesive Marked paper width 0 71 a 4 72 Marked paper height b 0 39 Mark position c a 0 08 Mark width d 0 39 Mark height e 0 16 Table appendix 1 2 2 Appe...

Page 28: ... SENSOR TYPE MANUAL SENSOR SELECT DIRECT THERMAL PRINT METHOD 56 PRINT WIDTH 640 LABEL LENGTH 11IN 300MM MAXIMUM LENGTH CONNECTED USB COMM NONE PARALLEL COMM 115200 BAUD 8 BITS DATA BITS NONE PARITY HARD HOST HANDSHAKE NONE PROTOCOL 7EH CONTROL CHAR 5EH COMMAND CHAR 2CH DELIM CHAR NO MOTION MEDIA POWER UP NO MOTION HEAD CLOSE DEFAULT BACKFEED 0 LABEL TOP 0 LEFT POSITION 6in s PRINT SPEED 6in s FEE...

Page 29: ...rface 1 Interface signal Pin Signal name Signal direction Function 1 None 2 RXD Input Data input 3 TXD Output Data output 4 DTR Output Data terminal ready 5 SG Signal ground 6 DSR Input Data device ready 7 RTS Output Request transmission 8 CTS Input Allow transmission 9 FG Frame ground Table appendix 4 1 1 printer signal and status 2 Wiring diagram PC Printer TXD RXD RXD TXD CTS RTS RTS CTS SG SG ...

Page 30: ...er should not ignore the Busy signal otherwise the print data may be lost Parallel interface signal adopts TTL level Ensure the rise and fall time of host computer is not longer than 0 5 s when it is used Appendix 4 3 USB interface USB interface meets USB1 1 protocol standard and is optional USB interface transmits signal and power via a four wire cable as shown in the following figure Figure appe...

Page 31: ...s on the front of label base paper ensure the first label is flush and pull the peel off turn board outward see figure appendix 5 1 2 Pass the label base paper through the peel off module according to the path shown in the figure see figure appendix 5 2 3 Push the peel off turn board back into place and keep the base paper in tension state to end label loading 4 When the printer is working it peel...

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