Ametek Thermox WDG-V, User Manual

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2-18 | Thermox WDG-V / VC / VCM with Blow Back
Technical Support
AMETEK/Thermox is committed to providing the best technical support
in the industry. If you need service or application assistance, please call
AMETEK at (412) 828-9040, or your local AMETEK/Thermox representa-
tive.
Before you call the factory for technical support, run test gases and record
the following values (you may be asked by the factory to provide this
information when receiving service):
• Cell millivolts
• Thermocouple millivolts
• Cell temperature
If you need to return equipment, you will be asked to provide the follow-
ing information before obtaining a Return Material Authorization (RMA)
number.
• s
Billing and shipping address
• Model number
• Serial number
• Purchase order number
• Telephone number
Before returning material, you must get an RMA number from the
factory.
•
NOTE
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