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TROUBLESHOOTING CHECKLIST
CHECKLIST
Before calling for service, check the following points to see if the
cause of trouble can be identified and corrected.
Reviewing this checklist may eliminate the need of a service call
and quickly restore hot water service. See
in this manual to identify and locate water heater components.
NOT ENOUGH OR NO HOT WATER
1.
Be certain the electrical disconnect switch serving the water
heater is in the ON position.
2.
Check the fuses.
•
The electrical disconnect switch usually contains fuses.
• The heater has fusing.
3.
If the water was excessively hot, and is now cold, the high limit
switch may have activated.
•
See the Temperature Regulation section of this manual
for more information on how to reset the ECO high limit
controls.
4.
The capacity of the heater may have been exceeded by a large
demand for hot water.
•
Large demands require a recovery period to restore water
temperature.
5.
Cooler incoming water temperature will lengthen the time
required to heat water to the desired temperature.
6.
Look for hot water leakage.
7.
Sediment or pipe scale may be affecting water heater operation.
ABNORMAL SOUNDS
1.
Sediment or lime scale accumulations on the elements causes
sizzling and hissing noises when the heater is operating.
•
The sounds are normal, however, the tank bottom and
elements should be cleaned. See the Maintenance section
of this manual.
2.
Some of the electrical components of the water heater make
sounds which are normal.
•
Contactors will “click” or snap as the heater starts and
stops.
•
Transformers and contacts often hum.
WATER LEAKAGE IS SUSPECTED
Refer to Leakage Checkpoint on the following page.
1.
Check to see if the heater drain valve is tightly closed.
2.
If the outlet of the relief valve is leaking it may represent:
•
Excessive water temperature.
•
Faulty relief valve.
•
Excessive water pressure.
3.
Excessive water pressure is the most common cause of relief
valve leakage. It is often caused by a “closed system”. See
“Closed Water Systems” and “Thermal Expansion” in the
Installation section of this manual for more information.
4.
Examine the area around the element for gasket leakage.
•
Tighten the elements or, if necessary, follow the WATER
AND LIME SCALE REMOVAL procedure to replace the
gaskets.
IF YOU CANNOT IDENTIFY OR CORRECT THE SOURCE OF
MALFUNCTION
1.
Turn the power supply to the water heater off.
2.
Close the supply water inlet valve to the heater.
3.
Contact a Qualified Service Agency in your area.
REPLACEMENT PARTS
Call the toll free phone number listed on the warranty sheet of this
Instruction Manual for assistance in locating replacement parts.
When ordering parts, specify complete model no., serial no.,
(see rating plate), quantity and name of part desired. Standard
hardware items should be purchased locally.
