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6. FAQs/Troubleshooting
1.
The camera does not boot up properly.
Below are a few possible reasons why this may be occurring:
•
The power input is not correct voltage.
•
The power cable connection is not secured correctly.
•
The firmware was upgraded incorrectly.
2.
Camera often automatically shuts down or stops running.
Below are a few possible reasons why this may be occurring:
•
The input voltage is too low or is not stable.
•
The insides of the camera have accumulated too much dust.
•
The temperature is either too hot or too cold.
•
The hardware is malfunctioning.
3.
The system does not detect an SD Card.
Below are a few possible reasons why this may be occurring:
•
The SD card is broken.
•
The SD card slot is malfunctioning.
•
The SD card has not been formatted properly.
4. Real-time video color is distorted.
Below are a few possible reasons why this may be occurring:
•
The camera is not compatible with the monitor.
•
The camera color or brightness settings are not correctly configured.
5. Local Recordings are not searchable.
Below are a few possible reasons why this may be occurring:
•
The SD card is broken.
•
The SD card slot is malfunctioning.
•
The camera’s firmware is incompatible w
ith the recorded video.
•
The recorded files have been overwritten.
•
The recording function has been disabled.
6. Playback video is distorted.
Below are a few possible reasons why this may be occurring:
•
The video quality setting is too low.
•
The camera software has a read error. Restart the camera to solve this problem.
•
The SD card is broken.
•
The SD card slot is malfunctioning.
•
The camera’s h
ardware is malfunctioning.
7. There is no audio during real-time monitoring.
Below are a few possible reasons why this may be occurring:
•
The camera’s microphone is damaged.
•
The speakers being used are not sufficiently powered.
•
The camera hardware is malfunctioning.
