Amcrest IP2M-866EB User Manual Download Page 1

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Amcrest IP2M-866EW / IP2M-866EB

2MP Outdoor POE PTZ Speed Dome Camera

User Manual

Version: 1.0.1

Revised April 8

, 2019

Summary of Contents for IP2M-866EB

Page 1: ...Amcrest IP2M 866EW IP2M 866EB 2MP Outdoor POE PTZ Speed Dome Camera User Manual Version 1 0 1 Revised April 8th 2019...

Page 2: ...ue Iris 38 Web Operation 47 Remote Web Access Setup 73 Amcrest Cloud Desktop Setup 75 Web Access Setup AmcrestView com 75 Operation and Interface 75 Playback 80 Setup 82 Camera 83 Network 94 PTZ 101 E...

Page 3: ...Amcrest camera secure and prevent unauthorized access please make sure to follow the steps below Always make sure that your camera has the latest firmware as listed on www amcrest com firmware Never u...

Page 4: ...its functionality from many internet connected devices It s easy to use and can be set up in a relatively small amount of time It has various functions such as recording playback and monitoring funct...

Page 5: ...ional DC12V 2 0A power adapter port DO NOT USE POWER PORT IF ALREADY POWERED THROUGH A POE CONNECTION Audio Audio IN OUT and Ground Network Port Provides a POE power and data transfer port for the cam...

Page 6: ...tly and pull it according to the direction of CLOSE Note Please make sure the Micro SD card is in the status of non read write when removing the microSD card otherwise it may cause data loss and SD ca...

Page 7: ...hall sustain at least 8X weight of the speed dome bracket and other accessories Installation Steps This section provides step by step instructions on how to install your camera Step 1 Place the instal...

Page 8: ...he hole rotate it according to the arrow shown on the device edge and hang the speed dome on the changeover plate which is shown in Figure 3 4 Figure 3 4 Step 4 Insert the screws into the holes on the...

Page 9: ...eted and is represented below in Figure 3 6 Figure 3 6 Wall Mount As for wall mount you will need to use a wall mount bracket and ceiling bracket which is shown in Figure 3 7 and Figure 3 8 respective...

Page 10: ...outdoors the wall needs to meet the following installation conditions The wall shall be thick enough to install expansion bolts The wall shall sustain at least 8X weight of the speed dome bracket and...

Page 11: ...all changeover plate of speed dome on the ceiling changeover plate which is shown in Figure 3 10 Figure 3 10 Step 3 Rotate the speed dome clockwise after the device pedestal is closely clung to the ch...

Page 12: ...th the changeover plate which is shown in Figure 3 12 Figure 3 12 Step 5 Pull the device cable and ceiling changeover plate flange through the wall mounted bracket twist the screws into the wall mount...

Page 13: ...13 Figure 3 13 Step 6 Run the device cables through the wall and install the completed bracket onto the wall A properly installed wall mount is represented in Figure 3 14 Figure 3 14...

Page 14: ...a from your mobile device anywhere anytime Accessing your camera using multiple mobile devices If you followed the app setup instructions in App Setup to initially set up your camera and would like to...

Page 15: ...ce from anywhere in the world Please note you will need an Amcrest Cloud account to proceed with Amcrest Cloud app setup You can register for a cloud account in the Amcrest Cloud app or from the Amcre...

Page 16: ...the QR code on the back side bottom of the camera or manually enter the camera s serial number into the Enter camera S N serial number field Press Next to continue 6 If you are adding a new camera tha...

Page 17: ...our camera When all settings have been confirmed tap Finish For more information about the Amcrest Cloud app and its features visit amcrest com support Amcrest View Pro Setup To add your PoE camera to...

Page 18: ...e of the screen to begin adding your PoE device 3 Tap on Add Device to add a new device to your app 4 Tap on PoE Camera 5 Next select a connection type Since we will be setting up a basic P2P connecti...

Page 19: ...e View to continue Note You can tap on the icon to verify the password Note Android users tap on Scan QR Code to access the QR code reader 8 The app will prompt you to change the password Enter a pass...

Page 20: ...all your devices in one central location without the use of a plugin or web browser Note Mac users Amcrest Surveillance Pro currently functions as a 32 bit platform and may not be compatible with cer...

Page 21: ...utilize your hard drive HDD on your PC to store and access recorded video To proceed with the installation click Next Select the destination folder in which you would like recorded files to be retain...

Page 22: ...w the release note and run the Amcrest Surveillance Pro software To view the release notes after pressing Finish select the Release note checkbox To begin running the software directly after pressing...

Page 23: ...ssword in the Confirm Password field and click OK to continue Type the created password into the Password field on the next screen and click Login to log into the software If you do not wish to have t...

Page 24: ...when adding a device into the Amcrest Surveillance Pro software it is highly recommended to add the device using a direct IP address as opposed to using a P2P connection Using a direct IP provides a d...

Page 25: ...ort number of the device can be located in the IP Config software The group name will then be applied as Default Group then enter the user name and password for your device If this is the first time u...

Page 26: ...done click on Save to save the information for the device Setting a Device to a Static IP For security purposes it is highly recommended to set the camera to a static IP address Setting your device t...

Page 27: ...device configuration menu under General click on the Network icon to access the network settings for your device In the Network Settings menu in the Mode section click on the Static radio button to s...

Page 28: ...e and click on the LIVEVIEW icon located in the Basic section In the Organizations menu on the far right side of the live view screen double click the device you want to view to load the live feed int...

Page 29: ...rent liveview as image You can view under View Enable tour plan Close tour plan 5 PTZ It is for PTZ dome camera or fisheye camera series product only Here you can set camera direction zoom in zoom out...

Page 30: ...tems To begin setting up PC NVR navigate to the command prompt menu for your computer The command prompt can be found by typing cmd in the Type here to search Cortona option on your desktop Click on C...

Page 31: ...preferably PC NVR and in the IP Domain Name field enter the IPv4 Address from the command prompt screen Lastly enter the username and password The username and password will both be admin When comple...

Page 32: ...el window will appear select your camera from the Default Group or Custom Group list you ve created The camera will appear in the right screen check the IPCamera check box Click Save How to Setup Stor...

Page 33: ...sh to use for recording purposes you may allocate as much space as you have available on the drive within its minimum and maximum allowance Once you ve set a number between the possible storage sizes...

Page 34: ...o a PC NVR and have the camera recording any or all the motion events you have set up internally on the cameras main interface How to Setup Recording The Amcrest Surveillance Pro software allows you t...

Page 35: ...d only when a specific alarm is triggered This is designated by a red color in the software MD Alarm MD Alarm combine both motion detection and alarm settings into on specific attribute This field is...

Page 36: ...n on 00 00 00 23 59 59 Next select which days you would like the schedule to apply with and click Save to continue If you would like the schedule to apply to all days click the All button On the main...

Page 37: ...fault stream will be Main Stream Then select a specified date and time for the file and click on Search The play back controls can now be used to play stop skip to next event control the speed of play...

Page 38: ...erface install and run the Amcrest IP Config tool You can download the IP Config software from www amcrest com under the Support tab Apps Software The IP Config tool s interface looks like the below i...

Page 39: ...k IP cameras or an analog capture card with DirectShow drivers Recommendations when using many and or HD cameras Intel core i7 with QuickSync for hardware decoding 8GB or more RAM Microsoft Windows 8...

Page 40: ...the default path click Change It is recommended to leave the default download path when installing the software To continue the installation click Next Select the features you want to install and des...

Page 41: ...o begin installing the software click on the Install button and allow the software to download to your computer When the software has finished downloading click on the Finish button to launch the soft...

Page 42: ...eadMe file now checkbox Purchasing an Amcrest Blue Iris License Amcrest provides a 15 day free trial of the Amcrest Blue Iris software If you find the Blue Iris software useful please register and pur...

Page 43: ...e software If you would like to purchase a license select which license you would like to use and a registration code will be sent to your email address When a valid key has been sent enter the key in...

Page 44: ...e download Once the download has completed installing locate the IP address associated with the device you would like to view in the browser This is the IP address that will be used in the Amcrest Blu...

Page 45: ...en enter the user name and password for your device If this is the first time using your camera the password will be admin Click OK to continue The next screen will be the settings menu for your devic...

Page 46: ...o view an informative video on how to add an Amcrest device into the Amcrest Blue Iris software please view this informative video https www youtube com watch v RqcfLHANCd8 For more information on the...

Page 47: ...ess for Safari and Mac Users Most current versions of Safari do not support NPAPI plugins Certain browsers such as Safari 11 may be compatible however would require the user to revert from their curre...

Page 48: ...e using Windows however the Mac setup process will be similar Click Next to proceed Please review the license terms before installing SeaMonkey Read the license agreement carefully and then to accept...

Page 49: ...m In this case it is recommended to run the standard setup since it is the most common This is selected by default in the wizard To continue click the Next button The wizard will then prompt you to in...

Page 50: ...ice using the Amcrest IP Config Tool The Amcrest IP Config Tool can be downloaded at the following web page amcerest com downloads In the All Downloads menu click on IP Config Software to begin the fr...

Page 51: ...for your device To modify the password enter the new password you would like to use in the New Password field and confirm The password used should be between 8 and 32 characters long with a combinatio...

Page 52: ...he browsers Download Manager will appear showing the plugin file that was just downloaded Double click on the file in the download manager to begin installing the plugin to the SeaMonkey web browser T...

Page 53: ...r megapixel camera s plugin How To Install Pale Moon Like SeaMonkey Pale Moon is a free and open source internet browser that serves as an excellent means of implementing the plugins required to acces...

Page 54: ...m In this case it is recommended to run the standard setup since it is the most common This is selected by default in the wizard To continue click the Next button The wizard will then prompt you to in...

Page 55: ...55 Allow the browser to install on your computer When it has finished installing click on Finish to launch the browser...

Page 56: ...browser Enter this IP address into the Pale Moon web browser to load the web user interface In the web user interface enter the login credentials for your device If this is the first time accessing th...

Page 57: ...prompt in the middle of the screen Click on Save File to being downloading the plugin and save the file to your computer The webplugin exe will then be downloaded to the downloads folder and be shown...

Page 58: ...on your computer This section is specifically geared towards customers who have 3MP and below cameras and are experiencing issues when accessing a newer 4MP and above camera simultaneously with their...

Page 59: ...e web store To add the Amcrest Web View app to your browser click here Adding the Amcrest Web View App In the Chrome Web Store click on the Add to Chrome button to add the extension to your Chrome bro...

Page 60: ...e to view in the browser Enter this IP address into the Chrome web browser to load the web user interface In the web user interface enter the login credentials for your device If this is the first tim...

Page 61: ...be available using this method on most devices We are currently working on a more permanent solution to the issue but currently we recommend using a previous version of Firefox such as Firefox 49 0 2...

Page 62: ...o continue the process Choose the type of setup you prefer There are two types of setup Standard and Custom In this case it is recommended to run the standard setup since it is the most common This is...

Page 63: ...rd will then prompt you to install the software onto your computer Click the Install button to install the browser When the installation is complete click on the finish button to automatically launch...

Page 64: ...tomatic updates are applied to the browser If an automatic update were to occur the browser will revert to the most current version of the FireFox web browser which will prevent the use of plugins on...

Page 65: ...e Using FireFox Before accessing your device using Mozilla Firefox ensure you are using the correct version of Firefox As discussed previously later versions of Firefox may prevent the use of plugins...

Page 66: ...ugins not to work on the browser Accessing the Web User Interface To access the web user interface locate the IP address for your device using the Amcrest IP Config Tool The Amcrest IP Config Tool can...

Page 67: ...password will both be admin Click on Login If this is the first time logging into your device you will be prompted to modify the password for your device To modify the password enter the new password...

Page 68: ...ase click here to download and install the plugin prompt in the middle of the screen Click on Save File to being downloading the plugin The webplugin exe file will save to your downloads folder To ins...

Page 69: ...IP address for your device into the browser and log into the web user interface with your device s login credentials Click on the Activate MMX icon in the middle of the screen to activate the plugin T...

Page 70: ...e refer to the information provided below Locate the IP address for your device using the Amcrest IP Config Tool The Amcrest IP Config Tool can be downloaded at the following web page amcerest com dow...

Page 71: ...device you will be prompted to modify the password for your device To modify the password enter the new password you would like to use in the New Password field and confirm The password used should b...

Page 72: ...72 Click Run to download the plugin The browser will then show the live feed of your connected device in the web user interface...

Page 73: ...down box click the checkbox next to Server Type and then click the Save button on the bottom right 8 To set a custom DDNS name fill out the Domain Name field and click Save 9 Write down the entire Dom...

Page 74: ...e port numbers specified in step 10 is open 12 Write down the manufacturer name brand and model name for the router that the camera is connected to and then proceed to http www portforward com on your...

Page 75: ...dditional assistance please contact us at www amcrest com or give us a call at 1 888 212 7538 Step by step video tutorials available at http www amcrest com videos Web Access Setup AmcrestView com 1 C...

Page 76: ...pening the camera s interface the browser may prompt you to install a plugin The plugins are necessary for using the camera s interface Click install to download the plugin and then click on the plugi...

Page 77: ...ction function This allows the user to use the mouse to select a zone to zoom in on Description Click this button to apply descriptions to events caught on the live view screen A pencil icon will appe...

Page 78: ...click the mouse or click the ESC button to exit full screen mode Width Height Ratio This button allows the user to change the width height ratio for the live feed The options are Original and Adaptiv...

Page 79: ...s below o Configure the camera positioning as needed o Input the preset number and then click the Add button o Click Del to delete the current preset o Click Go To access a preset Tour allows the user...

Page 80: ...ou have a preset initially setup for the camera o Input the preset value and click Aux On o To stop the pattern Aux Off Position ABS allows the user to set horizontal vertical and zoom values Once set...

Page 81: ...panel allows the user to trim playback video for download By specifying time stamps the user can trim down Recorded Video Panel This panel allows the user to specify what type of video they would lik...

Page 82: ...register for new accounts as well as view or modify existing accounts For more information on Amcrest Cloud visit amcrest com support Setup The Setup tab allows the user to change different camera se...

Page 83: ...lows the user quick access to PTZ functions Note To view additional information about any of the information in the menu click the button near the top right corner In the rest of this section we will...

Page 84: ...ight Please note the video may become hazy if the value is too high The recommended value ranges from 40 to 60 Contrast This slider is used to adjust playback and recorded video window contrast The va...

Page 85: ...ck the Save button Exposure This menu allows users to select and adjust key exposure features For more information on the items listed in this menu refer to the information provided below Profile This...

Page 86: ...m The different options in this menu are auto indoor outdoor ATW customized sodium lamp sunny night For more information on the items listed in this menu refer to the information provided below o Auto...

Page 87: ...e user to adjust the zoom speed of the lens The default should be 100 but it can range from 0 100 Mode This dropdown menu is used to set focus settings for the camera The items listed in this menu are...

Page 88: ...tect defog settings To reset to default settings you can also click the Reset Defaults button To refresh the screen click on Refresh To save the settings click the Save button PTZ Control Panel This o...

Page 89: ...Full Time means that the system sticks to one profile the entire time it is running Schedule allows the user to dictate which times of the day are designated for the day profile and the night profile...

Page 90: ...ion allows the user to verify if the video has been tampered with Watermark Character This field allows the user to set the watermark s text The default string is Digital CCTV The maximum length is 85...

Page 91: ...Overlay Below is a screenshot that shows the Overlay tab in the Video menu item The menu on the left allows the user to select which overlay to modify Privacy Masking Channel Title Time and Text Overl...

Page 92: ...live screen For Channel Title the radio button enables or disables the feature The Input Channel Title field allows the channel title to be modified For Time the radio button enables or disables the f...

Page 93: ...on to select a different destination folder The Playback Snapshot field allows the user to select where to save playback snapshots to Click the Browse button to select a different destination folder T...

Page 94: ...Filter This dropdown box allows the user to enable or disable the audio noise filter function This function provides cleaner audio quality when enabled Microphone Volume This slider allows the user to...

Page 95: ...dress and a dynamic IP address DHCP stands for Dynamic Host Configuration Protocol and this enables the camera to automatically obtain an IP address from another network device such as a server or mor...

Page 96: ...tings tab Below is an explanation of the fields on the P2P settings tab Enable This checkbox allows the user to enable the P2P feature for the camera This feature must be enabled for the camera to con...

Page 97: ...his field designates the User Datagram Protocol UDP port number The default value is 37778 HTTP Port This field designates the Hypertext Transfer Protocol HTTP port number The default value is 80 RTSP...

Page 98: ...will need to setup an account with a DDNS service The camera supports a variety of DDNS services such as AmcrestDDNS NO IP DDNS CN99 DDNS and Dyndns DDNS Based on which service is selected different...

Page 99: ...n To save the settings click the Save button SMTP Email This screen allows for the configuring of email settings to permit the camera to send emails when an alarm is triggered Below is a screenshot of...

Page 100: ...correctly Email Test This button causes the system to automatically send out an email to test the connection is OK or not Prior to the email test please save the email setup information To reset to d...

Page 101: ...sfully this field will say Mapping Succeeded o The seventh column allows the user to open a dialog box and edit the service s information To reset to default settings click the Reset Defaults button T...

Page 102: ...idle time before the preset quits The idle time can be set from 1 60 minutes o PowerUp Allows users to set presets tours and automatically set actions upon initial device power up o PTZ Limit Allows...

Page 103: ...eted the time task schedule click the Save button to save the settings to your camera o PTZ Restart Allows the user to refresh and restart the PTZ function being performed To restart the PTZ function...

Page 104: ...the user to zoom in and out focus and just the camera s image on the live screen To reset to default settings click the Reset Defaults button To refresh the page click the Refresh button To save the s...

Page 105: ...ols how long the alarm signal lasts Based on motion detection a buzzer can go off a tour can begin a snapshot can be taken or the camera can begin recording o For example if the anti dither time is se...

Page 106: ...ton on the motion detection settings screen otherwise the motion detection zones will not go into effect Clicking the cancel button to leave the motion detection zone and will not save the zone setup...

Page 107: ...page click the Refresh button To save the settings click the Save button Video Tampering This tab allows the user to modify video tamper settings Below is a screenshot of the Video Tamper tab Below is...

Page 108: ...Alarm Delay This field specifies in seconds how long the delay between alarm activation and Relay alarm activation should be Send Email This checkbox allows the user to enable the camera to send an em...

Page 109: ...ower the sensitivity the more audio variance is required to trigger an alarm Enable Intensity Change This checkbox enables the user to adjust sensitivity and threshold settings for audio detection o S...

Page 110: ...ds if system detects another alarm signal it can generate a new alarm since the anti dither time has expired Record This checkbox allows the user to enable the camera to record video when an audio det...

Page 111: ...ab allows the user to set the camera s response to a Network related abnormality Below is a screenshot of the Network tab screen Below is an explanation of the fields on the Network settings tab Event...

Page 112: ...ess is detected Alarm Delay This field specifies in seconds how long the delay between alarm activation and relay alarm activation should be Send Email This checkbox allows the user to enable the came...

Page 113: ...ures only footage when an alarm is activated Alarm recording is represented by the color red Video Recording Schedule To specify a video recording range first select the type of recording desired then...

Page 114: ...es snapshots when an alarm is activated Alarm recording is represented by the color red Snapshot Recording Schedule To specify a snapshot range first select the type of snapshot desired then click and...

Page 115: ...to select days to designate as holidays Once a day is designated it can be customized to stop recording or snapshots for that day by using the Record and Snapshot checkboxes To refresh the page click...

Page 116: ...SD Card tab Below is an explanation of the fields on the SD Card settings tab Device Name This column designates the name of the SD card that is currently in the camera Status This column designates t...

Page 117: ...to the FTP server Password This field allows the user to input the password used to login to the FTP server Remote Directory This field allows the user to specify a remote directory on the FTP to sen...

Page 118: ...is comprised of Pre event Record This field allows the user to specify how many seconds before an event should be recorded Disk Full This dropdown box allows the user to designate what the camera shou...

Page 119: ...Date Time settings tab Date Format This dropdown box allows the user to change the date format used in the camera Time Format This dropdown box allows the user to change the time format used in the ca...

Page 120: ...he anonymous login feature This allows all user account names to remain hidden on this screen User Name This tab shows the usernames available on the camera Group This tab shows the user groups availa...

Page 121: ...lows the user to reset the camera and all its settings to the factory settings Below is a screenshot of the Default screen Below is an explanation of the items listed in this field Default Settings On...

Page 122: ...e the auto reboot function The dropdown box and field to the right of this checkbox allow the user to specify what date and time of the week the camera will auto reboot Auto Delete Old Files This chec...

Page 123: ...The upgrade is now complete Note When upgrading the camera s firmware do not disconnect the internet or power from the camera Information This menu section allows the user to view information about t...

Page 124: ...n the camera Below is a screenshot of this menu To use this menu check the enable check box to enable remote log functionality Enter the IP address port number and device number of the device you woul...

Page 125: ...125 Life Statistics This menu allows users to see full life details of the camera Below is a screenshot of the items found in this menu...

Page 126: ...the user to narrow down which alarms they want to see in the alarm log Clicking the checkbox next to Prompt will cause the system to pop up a dialog box anytime an alarm is triggered Clicking the che...

Page 127: ...te Time tab Click on PC Sync to sync the date and time Click Save to save and apply the new date and time settings 5 Motion detection does not work Below are a few possible reasons why this may be occ...

Page 128: ...Terms Abnormality Any malfunction in terms of storage of data to the SD card Alarm Delay The gap in time between alarm activation and Relay alarm activation Alternate Gateway The node on the computer...

Page 129: ...ndard for electronic mail e mail transmission Static IP An IP address that does not change Sub Stream Sub Stream is an alternative streaming protocol for the camera Sub stream uses less bandwidth and...

Page 130: ...in accordance with provided instructions and the antenna s used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co located or...

Page 131: ...concentration of the hazardous substance of at least one of all homogeneous materials in the parts is above the relevant threshold of the SJ T11363 2006 standard During the environmental friendly use...

Page 132: ...ch kind of substances or elements please return to the corresponding local authorities to process according to your local government statutes Note To view setup videos for many of the steps outlined i...

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