Amcrest General 1080P(V2) Mini 1U Series, User Manual, Page: 172 / 188

163
7 FAQ
1. DVR cannot boot up properly.
Here are a few possibilities:

Input power is not correct.

Power connection is not secure.

Power button is damaged.

Program upgraded incorrectly.

HDD malfunction or something wrong with the HDD cable.

Seagate DB35.1
，
DB35.2
，
SV35 or Maxtor 17-g has compatibility problems. Please upgrade
to the latest version to solve this problem.

Front panel error.

Main board is damaged.
2. DVR often automatically shuts down or stops running.
Here are a few possibilities:

Input voltage is not stable or it is too low.

HDD malfunction or something is wrong with the cable.

Button power is malfunctioning.

Front video signal is not stable.

Working environment is too harsh, too much dust.

Hardware malfunction.
3. System can not detect hard disk.
Here are a few possibilities:

HDD is broken.

HDD cable is damaged.

HDD cable connection is loose.

Main board SATA port is broken.
4. There is no video output whether it is one-channel, multiple-channel or all-channel output.
Here are a few possibilities:

Program is not compatible. Please upgrade to the latest version.

Brightness is 0. Please restore factory default settings.

There is no video input signal or it is too weak.

Check privacy mask setup or screen saver.

DVR hardware malfunctions.
5. Real-time video color is distorted.
Here are a few possibilities:

When using the BNC output, NTSC and PAL setup is not correct. The real-time video becomes
black and white.

DVR and monitor resistance are not compatible.

Video transmission is too long or signal degradation is too great.

DVR color or brightness setings are not correct.