Note:
1. The device should face up to sky.
2. Metal thermal barrier or heating layer, which are always installed on windshield, may affect
the signal, please avoid installing the device under these objects.
Platform & APP
1. Login service platform Please login the designated service platform to set and operate the
device.
2. Download APP Please download and install the APP in designated website, APP store or
Google Play store.
Troubleshooting
Type
Use
Unable to connect to tracking platform
Check the APN and IP settings.
Check whether the data service of SIM card is
enabled. Check the balance of SIM card.
Tracker shows offline
Check whether external power is still
connected. Check if the vehicle entered network
blind area. Check the balance of SIM card.
Unable to connect locate
Make sure the top side facing upward without
metallic things shielded.
Make sure it's not in area with no satellite
coverage.
Location drift
In area with poor GNSS signal (tall building
around or basement), drifting may happen.
Check whether vibration happens around to
trigger the accelerator.
No command reply
Make sure command format is correct.
Vehicle may be in network blind area. Make
sure SIM card is well inserted and has SMS
service.
Warranty instructions
1. The warranty is valid only when the warranty card is property completed, and upon presentation
of the proof of purchase consisting of original invoice indicating the date of purchase, model and
serial No. of the product. We reserve the right to refuse warranty if this information has been
removed or changed after the original purchase of the product from the dealer.
2. Our obligations are limited to repair of the defect or replacement the defective part or at its
discretion replacement of the product itself.
3. Warranty repairs must be carried out by our Authorized Service Centre. Warranty cover will be
void, even if a repair has been attempted by any unauthorized service centre.
4. Repair or replacement under the terms of this warranty does not provide right to extension or
renewal of the warranty period.
5. The warranty is not applicable to cases other than defects in material, design and workmanship
Summary of Contents for ACC410-E/LA
Page 9: ......
