Amanda Amanda@Work.Place Version 3.xx, Installer'S Manual

Page: 69 / 206

Chapter 9:
Using Serial Integration
Serial Integration Overview
Serial integration is a type of digital integration in which the telephone switching system
uses the computer’s serial port to communicate to Amanda. A data line from the central
office or telephone switching system sends information and instructions (about the caller
and called party) to your on-site voice mail box.
For example, if you call Amanda from an internal extension, Amanda recognizes you and
asks only for your security code. Serial integration makes getting your messages faster.
Amanda can support the following types of serial integration on Rhetorex voice boards:
• Bellcore Standard
• NEC 2000 and NEC 2400
• AT&T System 75 or Definity-G3
• Generic which can apply to other types of serial integration when the options are
set correctly
N
OTE
: The Amanda Company recommends using a user’s telephone extension
number as his mailbox in all cases, but, with digital integration, this one-
to-one correspondence is required.
Bellcore Standard SMDI
This section covers serial integration for any telephone switching system that uses
Bellcore Standard Simplified Message Desk Interface (SMDI). For example, Centrex,
Northern Telecom SL-1 with a VoiceBridge, and Fujitsu F-9600 use SMDI.
To modify configuration options for use with Bellcore Standard SMDI:
1. Choose an available serial port on the computer. The serial port you use must be
COM1, COM2, COM3, or COM4.
Whatever serial port you use, make sure nothing else is configured to use that port or
the IRQ (hardware interrupt) configured for use with that port.
2. Run Setup as explained in “Chapter 3: Running the Setup Utility.”
N
OTE
: As an alternative, you can use the JOVE utility to access the config-
uration options in C:\AMANDA\INSTALL.CFG.
3. From the Work.Place Configuration Utility menu, select System Configuration
Options. You press 4.