Amanda Amanda@Work.Place Version 3.xx, Installer'S Manual

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48 Installing Amanda@Work.Place
If, on your telephone switching system, the port that turns on the message light must also
turn it off, you must have only one port perform notification (control voice notify, message
lights, paging, and so forth). You must use dedicated or restricted notification, rather than
the default roving notification.
With dedicated notification , one port is used:
• Only for notification
BUT that port
• Cannot take incoming calls
Dedicated notification eliminates glare (the collisions between incoming calls and
notifications). However, you have one less port for receiving calls.
With restricted notification , one port is used:
• Only for notification
AND that port
• Can take incoming calls
With restricted notification, glare can still occur. However, all your ports can be used for
receiving calls.
See Administering Amanda@Work.Place for more information on notification records.
If you are using JOVE to edit INSTALL.CFG, for roving notification, set both n_ochan
and notify_restriction to 0. For dedicated notification, set n_ochan to 1 and
notify_restriction to 0. For restricted notification, set n_ochan to 0 and
notify_restriction to a specific port number.
N
OTE
: When using roving or restricted notification, program your phone system
to have the ports in a linear hunt group (not a circular hunt group). In a
linear hunt group, port 1 always rings first, port 2 rings only if port 1 is
busy, and port 3 only rings if port 1
and port 2 are both busy. Then when
Amanda’s last port rings, all the other ports must be busy.
If a caller hears DTMF and then a hangup instead of the company greet-
ing, a collision has occurred.
Sharing Amanda
Sometimes more than one company or department share an Amanda system. Specific
ports are assigned to specific groups. For example, on a two-port system shared by two
companies, one company receives calls on port 1 and another on port 2. This affects the
configuration options that determine which mailbox is used for:
• The company or initial greeting that callers hear when they call one of the compa-
nies.
• The employee directory that contains the names of all the users as they appear in
the Directory Name 1 and Directory Name 2 fields.
• The direct message mailbox that allows you to record a message for a mailbox
without having to transfer to that extension. You hear either the mailbox’s greet-
ing or the name and extension recording (depending on the setting for the
short_direct_send configuration option). For example, you can leave a message
for someone that you know is out of the office or not to be disturbed.