Amanda Amanda@Work.Place Version 3.xx, Installer'S Manual

Page: 43 / 206

Chapter 6: Defining Integration Patterns 35
Placing Test Calls
You can place test calls of the following types:
Available extension (127) calls the test extension (111) for Ring No Answer:
After a Ring No Answer condition occurs, the call should be forwarded to the Integration
Helper program which answers the call and captures the DTMF digits played by the
telephone switching system. You define what type of test call you made.
Available extension (127) calls the test extension (111) while the test extension is
Busy:
Verify that the test extension (111) has been call forwarded Busy to the single-line ports
you have programmed for Amanda. Make the test extension (111) Busy. From the
available extension (127), call the test extension (111). The test extension (111) should
forward to the single-line ports immediately after the Integration Helper captures the
DTMF digits (if any).
Test extension (111) calls directly to Integration Helper:
From the test extension (111), call the single-line ports. Integration Helper captures the
DTMF digits (if any). Note that some telephone switching systems use different codes
depending upon whether this direct call was made by dialing an extension or by pressing a
message light. You should run both tests if you suspect this to be true of your system.
Available extension (127) using a CO line calls in and rings the test extension (111)
for Ring No Answer:
From the available extension (127), select an outside CO line and call in to where you are
installing Amanda. When the receptionist answers, ask to be blind transferred to the test
extension (111), which should forward to the Integration Helper after a certain number of
rings.
Available extension (127) using a CO line calls in while the test extension (111) is
Busy:
Make the test extension (111) busy. From the available extension (127), select an outside
CO line and call the company where you are installing Amanda. When the receptionist
answers, ask to be blind transferred to the test extension (111), which should forward to
the Integration Helper immediately.