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Amanda [email protected] Version 3.xx, Installer'S Manual

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Amanda Amanda@Work.Place Version 3.xx Installer'S Manual Download Page 157

Appendix B:
Adding a Voice Board

Adding an RDSP/x32 Voice Board

If you upgrade [email protected] to include more ports, you need to know more about 
addressing and installing voice boards. 

Amanda recognizes each installed voice board by its unique address. The first voice board 
has address 300; the second has address 301. To set a voice board’s address, you must 
configure the pins on the voice board correctly using shorting jumpers. Voice boards are 
normally shipped with address 300 (board 1) when you receive them. You should check 
the address and change it, if necessary.

If you look at the voice board with the 4-wire (RJ-14) jacks to the right, the 10 sets of pins 
are in a row along the bottom of voice boards (models 432 and 232). The jumper positions 
are labeled as powers of 2 (1, 2, 4, 8, 16, 32, …). (However, the table below numbers them 
from 1 to 10.)

Summary of Contents for [email protected] Version 3.xx

Page 1: ...Installing AmAndA Work Place Version 3 xx Installer s Guide Edition 7 01...

Page 2: ...A PARTICULAR PURPOSE THE AMANDA COMPANY WILL NOT BE LIABLE FOR ANY BUG ERROR OMISSION DEFECT DEFICIENCY OR NONCONFORMITY IN ANY SOFTWARE THE SOFTWARE IS LICENSED AS IS AND THE PURCHASER ASSUMES THE E...

Page 3: ...ARE THE AMANDA COMPANY 13765 ALTON PARKWAY UNIT F IRVINE CA 92618 TELEPHONE 949 859 6279 FAX 949 859 4380 Conventions This manual uses the following terminology and conventions Amanda The name by whic...

Page 4: ...iv Installing Amanda Work Place...

Page 5: ...lation Support 4 Application Support 4 Chapter 2 Installing Your Amanda System 5 Installation Checklist 5 Connecting the Ports 5 Attaching a Monitor or a Remote Computer 6 Connecting the Monitor and K...

Page 6: ...em 53 Suggested Settings 56 Detecting a Fax Machine Automatically 57 Modifying the PCPM Tone Table 57 Creating the Hot Box Mailbox 58 Setting the Hot Box Options 58 Sending Faxes 59 Chapter 9 Using Se...

Page 7: ...nslating to Amanda s Tokens 130 Summary 130 One call and Two call Faxbacks 131 Sending Faxes to Amanda 131 One call Faxback 131 Two call Faxback 132 IVR and Voice Form Applications 135 Making the User...

Page 8: ...oice Board 149 ShowJump Utility 151 Installing Voice Boards 151 Connecting Ports 152 Appendix C Configuration Reference 153 General Options 153 Fax Options 176 Hot Box Options 179 Outdial Options 179...

Page 9: ...mpany mar keting partner or solution provider or an Amanda Company technical support representative Environmental Requirements Locate the unit in an area free of excess moisture dust corrosive gases a...

Page 10: ...e technical innovations in the personal computer market In addition Amanda s standard hardware components can be repaired or replaced by any PC service company The computer on which Amanda is installe...

Page 11: ...rs a day Information such as your address available hours directions to your offices and so forth might be better handled by Amanda Amanda s serial ports can access databases and other information sto...

Page 12: ...ort for up to six months after the installation Be sure to send in your registration card Installation Support Installation support covers the initial connection of Amanda to a telephone switching sys...

Page 13: ...and keyboard or a remote computer if necessary 4 Run Setup to define Amanda system configuration options 5 Test each voice board port for answering 6 Run Setup to identify the PBX dial codes and tone...

Page 14: ...ly another computer such as a laptop or note book You connect the other computer referred to as the remote computer whenever you need to control Amanda Connecting the Monitor and Keyboard To add a mon...

Page 15: ...tem It provides clean power to Amanda and keeps the probability of a computer lockup and the resulting loss of data or even loss of the system as low as possible According to some reports power proble...

Page 16: ...to the cost of repairing a damaged Amanda system or compared to the loss of confidence from callers and internal Amanda users For more information about what causes power irregularities and what dama...

Page 17: ...n the Amanda system a Press Alt S b Type in the password The default is AMandA with only the first two and the last letter capitalized c Press Enter d Press Y to confirm the shutdown e Press Y again t...

Page 18: ...STALL CFG file or the Default Template for mailboxes nor mally mailbox 997 These dialog boxes are explained in Chapter 7 Configuring Amanda Advanced Configuration Allows you to change any configuratio...

Page 19: ...on the file 1001 PBX is created for you based on the Panasonic KX T308 616 1232 telephone switching system NOTE Instead of using Setup you can edit your PBX file in the C AMAN DA PBX DB directory usin...

Page 20: ...o yours then press Enter d Press Enter again to display the dial codes and their descriptions 4 To change any dial codes that do not apply to your system a Use the following Dial Codes Table to unders...

Page 21: ...s use F others use Don t use the quotation marks in the dial code If you are editing C AMANDA PBX DB 1001 PBX instead of using Setup this is the dl_ndtret option What to dial to return to the caller a...

Page 22: ...ephone systems Don t use the quotation marks in the dial code If you are editing C AMANDA PBX DB 1001 PBX instead of using Setup this is the dl_suffix option What to dial on each port af ter the syste...

Page 23: ...da remains on hook while performing a hookflash The value is in hundredths of seconds The usual value is 55 just over half a second When set too short the hookflash does not happen when set too long i...

Page 24: ...ing system enter the DTMF digits which disable a message waiting indicator on your telephone sets To have Amanda dial these digits use KA 0 in the notify method field Amanda replaces KA 0 with these d...

Page 25: ...1 is connected Verify that the extension to which port 1 is connected is not in any hunt group and does not have any call forwarding programmed Verify that the extension to which port 2 is connected h...

Page 26: ...reorder fast busy error and special tone such as a fax CNG tone definitions This section is primarily for running tests that create new TON files If your telephone switching system performs inband sig...

Page 27: ...Amanda is running press Alt S 2 Type in the password The default is AMandA with only the first two and the last let ter capitalized 3 Press Enter 4 Press Y to confirm the shutdown 5 Press Y again to r...

Page 28: ...0 in the Minimum Cycles field This is the number of rings AccuCall Plus will listen to before completing the test cycle 4 Select Full the default as the value for the Frequency Range field The possibl...

Page 29: ...reen lists any undefined frequencies that were found by the test 11 Add these frequencies to the Filter table on the left side Write each frequency in the Filter table replacing the word none with the...

Page 30: ...by test On Min Variation Determined by test Off Time Determined by test Off Max Variation Determined by test Off Min Variation Determined by test NOTE A normal single busy tone is approximately 500 ms...

Page 31: ...quencies detected by AccuCall Plus to characterize the tone 6 The Cadence Detected Window displays the cadence that AccuCall Plus detected to characterize the tone This is displayed as a horizontal ba...

Page 32: ...lus 1 Press F7 to save the tone file 2 Type the file name C AMANDA PBX DB 1001 TON 3 Press F8 to save the file AccuCall Plus will not allow you to save to file unless you have defined all the filters...

Page 33: ...n patterns might be already filled in Many telephone switching systems are programmable so existing patterns on the System Integration Patterns screen may still need modification Make sure you define...

Page 34: ...10 Press Page Down display the lower portion of the file where the integration if any is displayed 11 Use Down Arrow to move the cursor to the bottom of the file to a blank line 12 Type the following...

Page 35: ...ollowing at the DOS prompt amanda 2 Then press Enter Test 1 Place a call to the extension that forwards on Ring No Answer to Amanda Once Amanda has received the forwarded call hang up Test 2 Place a c...

Page 36: ...ll s integration string The cursor should move to the trace line that reads similar to Oct 09 15 53 00 ichan01 Using dtmf data 123 The sign indicates a Ring No Answer forwarded call and the 123 for ex...

Page 37: ...oks similar to 122123 then the 122 was the second extension and 123 was the first extension On your string replace the first extension with the lower case r s and the first exten sion with lower case...

Page 38: ...o make sure that each pattern is different list them on a piece of paper then rewrite them changing all character codes to zeros What is left are dial code masks which must all be differ ent For examp...

Page 39: ...to the integration patterns and vice versa press Ctrl Home 5 Many telephone switching systems are programmable so existing patterns on the System Integration Patterns screen may still need modificatio...

Page 40: ...and any other integration strings that may have been in the original file Enter them at the end of the file Do not duplicate lines but do remove any lines that are inaccurate 8 To save and close the...

Page 41: ...ng a message for mailbox iii or iiii without playing a prompt first r Ring no answer call state that indicates who the call was for and that it was not answered When rrr or rrrr appears in the integra...

Page 42: ...to Amanda The following procedure assumes that this extension is 111 but it can be any extension Make another extension available for placing test calls The following procedure assumes that this exten...

Page 43: ...tion Helper From the test extension 111 call the single line ports Integration Helper captures the DTMF digits if any Note that some telephone switching systems use different codes depending upon whet...

Page 44: ...r This takes care of extensions that have exactly three digits such as 111 and 127 To handle four digit extensions for example you would have used 02 ssss rrrr and 03 rrrr Direct Call Example As a res...

Page 45: ...stions address How Amanda handles all callers How Amanda interacts with most users You assign new users the options that give them an initial usable mailbox configuration After each mailbox has been c...

Page 46: ...k box to T for True NO Amanda parameter is dtmf_gate Set the Amanda Says Please Say Yes check box to F for False which is the default 3 Do you want callers to be able to hold for busy ex tensions YES...

Page 47: ...n_rec_prompt record_menu Set begin_rec_prompt to T for True which is the default Set record_menu to T for True which is the default BEEP ONLY Set begin_rec_prompt to F for False Set record_menu to T f...

Page 48: ...t is 0 which means 4 rings CAUTION If you are using the U to ken in Extension fields to perform a partially supervised transfer Maxi mum Rings must be set to 1 15 Do you want users to be able to turn...

Page 49: ...997 in mailbox Set Current Greeting to 0 which is the default CUSTOM Set Current Greeting to 1 Record a greeting for some mailbox e g 445 then use DOS to copy it e g C VMB DB 5 445 GRT1 VOX as GRT1 V...

Page 50: ...d for Screen Calls and ID Call in questions 17 18 and 24 26 If YES to 25 do you want users to hear Both who is calling and who the call is for Only who the call is for BOTH In the Setup utility select...

Page 51: ...hat you can print reports YES In the Setup utility select System Configuration Options General Configuration General Defaults Amanda parameter is lpt_port Set the Printer Attached To LPT value to 1 NO...

Page 52: ...manda Company or hold music and messages of your own The Amanda Company N A Amanda plays C AMAN DA HOLD VOX by default YOUR OWN There is no config option or mailbox field for this To rerecord HOLD VOX...

Page 53: ...guration menu provides easy access to the configuration options you are most likely to change 4 Press I for Incoming Calls The Incoming Calls screen appears Options with bracketed settings T or F are...

Page 54: ...e or F for False Type an asterisk to select an option button Press F1 for help with any setting you aren t sure about 9 Press F10 to save your settings and Esc to return to the General Configuration s...

Page 55: ...rs for the ports and times Type a phrase for the screen saver You can use up to 79 characters but the screen saver phrase is more readable if you use fewer than 30 characters Press F1 for help with an...

Page 56: ...n using roving or restricted notification program your phone system to have the ports in a linear hunt group not a circular hunt group In a linear hunt group port 1 always rings first port 2 rings onl...

Page 57: ...onfiguration change the mailbox for the di rect messaging on a per port basis For example box_snd for ports 1 and 2 might be set to mailbox 998 while box_snd for ports 3 and 4 might be set to mailbox...

Page 58: ...the current greeting 0 in the Done Chain and does not store messages 994 hot_box Mailbox for use with PCPM codes For example you can set up a hot_box to detect calls from modems As you create a hot b...

Page 59: ...es 999 no option Mailbox for system administration and for a quick hangup Mailbox 999 has been created for you You cannot separate these for companies or departments that share Aman da By default this...

Page 60: ...52 Installing Amanda Work Place...

Page 61: ...modem If you have a Class 2 0 mo dem change the setting for fax_send_reverse to F for False You must configure the fax modem for one of the following We recommend using COM1 and or COM2 for fax modem...

Page 62: ...Serial The Serial Port Definition dialog box appears If you type a space the Setup utility interprets it as a zero 5 Change serial_portn 0 To serial_portn y The option maps Amanda s logical port to a...

Page 63: ...it 9 To fax_dl_init n replace n with the outside access code for the telephone switching system Adding a comma causes a 2 second pause 11 Skip this step if you have a Zoom modem Change fax_flow_contro...

Page 64: ...ephone extension on your telephone switching system NOTE You don t need to change the default values for the other serial port and fax configuration options To use the fax modem effectively you must a...

Page 65: ...arked as a terminating tone The PCPM code associated with the tone must be in the range 13 36 A mailbox usually 994 must be set up to process faxes To learn how to create and program that mailbox see...

Page 66: ...lind transfer to the fax machine The Extension field for mailbox 994 must contain the extension connected to the fax machine followed by an H hangup Example Extension field 1000H where extension 1000...

Page 67: ...ding Faxes Faxes that you send to customers must be stored on Amanda in fax format You create the documents then fax them to Amanda using the J token to receive them For more details see Sending Faxes...

Page 68: ...60 Installing Amanda Work Place...

Page 69: ...anda Company recommends using a user s telephone extension number as his mailbox in all cases but with digital integration this one to one correspondence is required Bellcore Standard SMDI This sectio...

Page 70: ...the logical serial port and the y is the physical serial port for example COM1 It is best to make n and y the same number For example use serial_port1 1 or serial_port2 2 and so forth 7 Modify the ba...

Page 71: ...For example if the first or base port is 241 you use smdi_base_port 241 14 You can also set smdi_pretimeout n where n is the maximum number of sec onds that an SMDI packet can precede the forwarded ca...

Page 72: ...ans NOTE To modify the above for another digit plan use the appropriate number of r s b s s s e s and x s Also while 30 is used in the example caus ing Amanda to timeout after 3 seconds if the packet...

Page 73: ...eps 1 through 11 in the Bellcore Standard SDMI procedure To modify configuration options for use with Bellcore Standard SMDI in the Bellcore Standard SMDI section 2 Change the smdi_type option to smdi...

Page 74: ...packet The default is 0 NOTE The smdi_max and smdi_term configuration options do not apply to NEC telephone switching systems You must also modify your C AMANDA PBX DB 1001 PBX file to include the SMD...

Page 75: ...11 in the Bellcore Standard SDMI procedure To modify configuration options for use with Bellcore Standard SMDI in the Bellcore Standard SMDI section 2 Change the smdi_type option to smdi_type s75 NOT...

Page 76: ...r of r s b s s s e s and x s The proper integration lines vary depending on your System 75 software release digital telephone set model and the data car tridge that you use in the digital set If you e...

Page 77: ...t 241 4 You can also set smdi_pretimeout x where x is the maximum number of sec onds that a packet can precede the forwarded call Start with 50 the default but you may need to experiment to determine...

Page 78: ...manda to timeout after 1 second if the packet has not been received because it works for all serial integration The number is in tenths of sec onds 4 Digit Station Plan 3 Digit Station Plan Forward no...

Page 79: ...if the first port on the telephone switching system is not identified as the logical port 1 For example some telephone switching systems use the port s extension or another logical terminal number to...

Page 80: ...er the call is answered before looking for integration information This allows more than one packet to be sent to a port per telephone call Amanda uses the last most recent packet The default is 0 The...

Page 81: ...up decision windows may not be controllable or appear correctly on the screen while you are using the Remote program Examples are Edit MSD Scandisk and Defrag when run in interactive rather than batc...

Page 82: ...ou can insert the floppy disk into the remote computer and copy the file to that computer REMOTE COM is also on one of your installation disks You can use that floppy disk if you prefer If Amanda is r...

Page 83: ...Remote Version 2 0 You can run Setup and other programs on Amanda s computer while sitting at the remote computer If the screen is blank because of Amanda s screen saver press the spacebar to exit th...

Page 84: ...mputer runs a version of Windows run the command from a DOS box 2 Press Enter The following appears on the screen Remote Version 2 0 Enter phone number 3 Type the telephone number for Amanda then pres...

Page 85: ...dial the DTMF digits 147 for extension 147 and then hang up Notice that the tokens are not sepa rated by spaces or any other characters You write tokens one right after the other Stop Amanda s normal...

Page 86: ...gether if Do Not Disturb is on Call screening must be off Success and Failure Amanda evaluates tokens from left to right If Amanda performs a token successfully she goes on to the next token When all...

Page 87: ...any key stops the display On screen traces are stored by default in C AMANDA SCREEN OUT To change the name of this file use the Setup utility to change the setting for the configuration option screen_...

Page 88: ...ercent sign System variables are controlled by Amanda For example D contains the amount of available disk space and C contains the number of the port currently in use Port variables are controlled by...

Page 89: ...command Each parameter is a literal variable or another command The parameters are delimited surrounded by parentheses and separated by commas For example P M8 tells Amanda to play message number 8 Th...

Page 90: ...t always need the quotation marks because the commas and parentheses serve as delimiters You must use the quotation marks when a variable is part but not all of the string For example if S0 is MARY an...

Page 91: ...ox is inside brackets which surround optional parts of the syntax If you use the bracketed part of the syntax you must use the comma Because field is italicized you know that it is a place holder for...

Page 92: ...ld for another mailbox and process the tokens she finds there Files and Directories This section points out what you need to know about files and file names when using the Token Programming Language I...

Page 93: ...a variable For example if the field contains MARY Amanda reads only MARY Flow of Control Branching and Looping When programming Amanda you often type the tokens for a program in more than one field Th...

Page 94: ...variable and use the I command to branch when the variable finally contains the value you are waiting for The examples in this section shows a loop in which Amanda repeats the tokens in one Extension...

Page 95: ...irectly to the specified mailbox It also illustrates the M command that causes Amanda to play a greeting and wait for a single digit number from the menu as a response To customize the employee direct...

Page 96: ...for the second in 2 and so forth c In the Extension field puts M G1 1 30 This command causes Amanda to play Greeting 1 and waits for the caller to enter a digit indicating a choice from the menu If th...

Page 97: ...t perform similar functions For example the J and T commands both deal with faxes so they are grouped under Fax This table provides only the syntax for each token For a full description of the token y...

Page 98: ...sg_no mailbox Dial pulse dial Dial codes F dial tone X dial tone wait for W n T mailbox Directory Name field F field mailbox Disk space D P repetition D Dollars P repetition amount currency DTMF digit...

Page 99: ...Fields values in mailbox record F field mailbox Fields Variable field in notification record V Fields Extension E Fields information I field msg_no mailbox Files append file Files as indicators X fil...

Page 100: ...O time If I value operator value mailbox Import file file Information mailboxes M greeting mailbox repetition delay IVR I field msg_no mailbox Languages change L file Length LEN string Letters and sp...

Page 101: ...s deleting Y file Message waiting indicators testing for Z file Message waiting indicators turning on and off KA on_off Money P repetition amount currency Name and extension P repetition U mailbox P r...

Page 102: ...ency Playing name and extension P repetition N mailbox P repetition U mailbox Playing number P repetition number N Playing number of messages P repetition M mailbox Playing prompt P repetition prompt_...

Page 103: ...N file field value field variable V file field value field variable KV file field value Search string KI target source variable Security code KC mailbox variable KL mailbox security_code KP mailbox se...

Page 104: ...er supervised ext_no ext_noKM Transferring to specified mailbox G mailbox Mailbox access KC mailbox variable KL mailbox security_code KP mailbox security_code Mailbox current U Mailbox Extension field...

Page 105: ...9 Variables shift K x value Voice boards serial numbers B1 B2 B3 B4 B5 B6 Voice form Q greeting mailbox E Voice wait for W n V mailbox Volume change for port volume_change Waiting for a number of tent...

Page 106: ...NDA There is no limit to the number of lines in the file mailbox A valid mailbox or a variable containing a mailbox Example S9 C AMANDA FOOBAR TXT 247 causes Amanda to search FOOBAR TXT for a line tha...

Page 107: ...o limit to the number of lines Example C AMANDA FOOBAR TXT places the following line in FOOBAR TXT 10 5 9 555 In this case S0 S1 S2 S4 S5 and S6 were empty strings To count the number of calls etc pro...

Page 108: ...d the 65 character limit in the Extension and Notify Method fields If the file does not exist Amanda just goes on to the next token file A string or variable containing a valid DOS file name Use the c...

Page 109: ...ontaining the DTMF digits to be dialed This command is used only in Extension fields Example 9 7144525570 C AMANDA PRICES TXT C AMANDA OPTIONS TXT C AMANDA OPTIONS TXT causes Amanda to call 714 452 55...

Page 110: ...own C For example if the current caller is on Port 3 C contains a 3 D System variable that contains the percentage of free disk space Example I D 20 171 causes Amanda to transfer to mailbox 171 In th...

Page 111: ...ters When the system is shut down the values of G0 G9 are lost They cannot be stored using the or commands See also S0 S9 Example G0 adds one to the current value of G0 G2 555 assigns the mailbox 555...

Page 112: ...use you are tracking the number of hang ups the Extension field for mailbox 614 has tokens that add one to the variable with which you are counting the hang ups for example G4 Failure Invalid mailbox...

Page 113: ...riable containing a mailbox Examples I 111 222 1000 continue processing at mailbox 1000 I 111 222 1000 continue processing at the next token I S1 1234 2000 continue at mailbox 2000 only if S1 contains...

Page 114: ...being used H A hang up after pausing a half second to complete an unsupervised transfer J C FAXES FAX1 makes Amanda set up one of her fax modems to wait for a call and accept a fax called C FAXES FAX1...

Page 115: ...not fail KB frequency msecs Command that plays a certain frequency for a certain time period defined in millisec onds frequency A number of Hz msecs A number of milliseconds Example KB 350 2000 plays...

Page 116: ...L PAUL INCE S1 is a successful search and assigns the value 3 to S1 KI ULL PAUL INCE S1 fails and assigns the value 0 to S1 KI S0 S1 S2 means if a copy of S0 is found within S1 S2 is assigned its char...

Page 117: ...create a conference call for the caller and the user at the extension using the dl_conference configuration setting and record the call until detecting a hang up or Amanda then makes the recording a...

Page 118: ...evel at which the system exits The default exit code errorlevel is zero This command is used only in Extension fields Example KS 3 immediately shuts down the system exiting with the errorlevel set to...

Page 119: ...If you specify a file that doesn t exist or is not a prompt file Amanda uses the current prompt file LEN string Assumes the value of the total number of characters within a string or digits within a n...

Page 120: ...mailbox N System variable that contains the number of new messages for the current mailbox Each port has its own N Example P N N causes Amanda to say the number of new messages as a number N file fiel...

Page 121: ...of times to repeat the date The default is 1 date A number in either of the following formats MMDDYY which assumes the year 19YY or MMDDYYYY For dates after 1999 you must use MMDDYYYY Despite this for...

Page 122: ...hour format followed by A M or P M Example P 1826 T causes Amanda to say Six twenty six P M Failure Does not fail P repetition A string Command that tells Amanda to say the characters in the specified...

Page 123: ...containing a mailbox The default is the current mailbox Example P3 M1 212 causes Amanda to play message 1 for mailbox 212 three times Failure Invalid mailbox P repetition N mailbox Command that tells...

Page 124: ...etition The number of times to repeat the Name Extension recording The default is 1 mailbox Optional Any valid mailbox or a variable containing a mailbox The default is the current mailbox Example P U...

Page 125: ...ncel the previous group of answers If additional token language processing is required after the caller has hung up use the H token as part of the token string Examples Q G1 G2 G3 G4 G5 G6 G7 G1 9000...

Page 126: ...2 seconds Example R G1 S6 20 stores a telephone number entered by a caller for later use Greeting 1 is Enter your telephone number finish by pressing the sign The caller s entry is stored as a number...

Page 127: ...carriage return linefeed pair that usually end a line in a text file The terminating character if any does not become part of variable length Optional A number or a variable containing a number Its ab...

Page 128: ...fax back NEWINFO FAX is the name of the file and G6 contains the fax telephone number T C FAXES NEWINFO FAX S5 allows the user to request a fax and have it sent as part of the current call This is co...

Page 129: ...7 is Saturday W n event mailbox Command that tells Amanda to Wait a number of tenths of a second Wait for an event such as a dial tone or another appropriate answer If the event does not occur Amanda...

Page 130: ...to say the current date contained in Y as a date See the P command for more information Y file Command that deletes the specified file or LIGHT ON file A string or variable containing a valid DOS file...

Page 131: ...went wrong TIP Remember that when a string of tokens in an Extension field fails Aman da goes to the mailbox specified in the Done Chain for that mailbox If you are testing a program and are not sure...

Page 132: ...124 Installing Amanda Work Place...

Page 133: ...caller on hold 2 Access the telephone switching system paging feature 3 Say something such as There is an important call for David 4 Transfer the call to a backdoor mailbox that rings the extension Tr...

Page 134: ...change to the alternate language Additionally you can control which mailboxes a caller has access to when they select a specific language Application Let s start by allowing a caller to select outgoi...

Page 135: ...em prompts is L To change to the Spanish system prompts use L SPANISH provided that the Spanish system prompts file resides in the Amanda directory and is named SPANISH IDX because your system has a R...

Page 136: ...Before playing the default Instruction mailbox determine which language Instruction mailbox should play and continue processing at that mailbox Using Amanda s Tokens This could be accomplished with to...

Page 137: ...ication is as follows 1 Ask the caller to enter an order number let s assume that it is five digits 2 Determine whether or not the corresponding order has shipped 3 If the order has not shipped inform...

Page 138: ...o find out whether or not a string S1 which contains the order number is in a file SHIPPED If it is Amanda continues processing with mailbox 3 If the order number is not in the file SHIPPED Amanda con...

Page 139: ...red on the hard drive Because Amanda uses a proprietary fax format you must fax the data to her You can set up a mailbox to do both of the following Receive the data that you fax to Amanda Store the f...

Page 140: ...NO Greeting 1 Please press the start button on your fax machine at the tone Mailbox 92002 s Extension field contains the tokens that send technical report 2 Extension Field T C FAX TECH2 P G1 X FH DND...

Page 141: ...ocuments faxed to you press 3 to exit Menu 1 1001 Menu 2 1000 Menu 3 991 Mailbox 1001 s Extension field contains the tokens that determine whether or not the entered area code is local assuming that t...

Page 142: ...that send technical report 2 Extension Field P G1 C FAX TECH2 G 1005 DND OFF Store Messages NO Greeting 1 The technical report on service plans will be faxed to you Mailbox 10043 s Extension field con...

Page 143: ...ephones the noise around them might make voice response a poor choice Making the User Comfortable To make users feel that they are in control of the application rather than at the mercy of it the gree...

Page 144: ...se For Accounts Payable press 1 rather than Press 1 for Accounts Payable Be consistent from option to option and menu to menu For example use Please make your selection now on each menu level to indic...

Page 145: ...to play the telephone number stored by the R command or use the Q command to give the caller the opportunity to edit review rerecord append or cancel answers to questions on a voice form Request conf...

Page 146: ...frequently selected options Users ex pect to use the 1 and 2 keys most often Avoid using keys 1 2 5 and 8 as destructive options You might want to avoid 5 and 8 entirely as they are the most error pro...

Page 147: ...0 number to request a sample of one of them The sample is mailed along with product literature and a test ID that uniquely identifies the stylist with the product After using the product the stylist c...

Page 148: ...to the operator DND OFF Store Messages NO Greeting 1 To become one of our testers press 1 If you are already one of our testers and you want to answer a product questionnaire press 2 Menu 1 1000 Menu...

Page 149: ...tester back to the file using the command DND OFF Store Messages NO Greeting 3 Please select one of the following products Menu 1 1002 Menu 2 1003 other menu options Menu 0 0 mailboxes 1002 1003 have...

Page 150: ...142 Installing Amanda Work Place...

Page 151: ...rily for information about the system However Amanda also allows you to reset a port from the Main screen so that the system does not have to be completely shut down This is a hidden feature so that p...

Page 152: ...orts Check to see that you have enough Touch Tone Receivers TTRs also called DTMF receivers Problem Token programming is being used and a hookflash has not been entered in the Extension field Solution...

Page 153: ...ailbox Solution Check the mailbox you are calling to be sure the Busy and RNA chains are empty Notification Does Not Work Correctly If notification does not work correctly one of the following may be...

Page 154: ...e same COM port as any other process such as SMDI or your fax modem Problem An internal modem is being used and there is an IRQ or a COM port conflict with the computer s controller card Solution Chec...

Page 155: ...voice board is not installed or properly seated in the PC Solution Turn the power off and check that the board is properly seated in its slot on the moth erboard System Halts Problem The lpt_port opt...

Page 156: ...148 Installing Amanda Work Place...

Page 157: ...To set a voice board s address you must configure the pins on the voice board correctly using shorting jumpers Voice boards are normally shipped with address 300 board 1 when you receive them You shou...

Page 158: ...t it does prevent losing jumpers Notice that the jumper positions numbered 3 through 7 are always closed and that the jumper positions numbered 8 and 9 are always open You will change only the leftmos...

Page 159: ...manda does not support 2 Press Page Down until the board you are interested in is displayed 3 Then type the hex address and press Enter The jumper configuration for the displayed board changes to fit...

Page 160: ...ge may damage your board Connecting Ports You create a port by connecting a telephone line to a voice board Amanda can support from 2 to 24 ports On a Rhetorex voice board with two connectors the top...

Page 161: ...age at the tone This is the shortened version of the system greeting When False Amanda says Please leave a message for followed by the name and ex tension recording This is the usual default version o...

Page 162: ...er the sound quality but also the more disk space used 24 32 or 64 The default and recommended value is 64 NOTE If you change this on an active system all previously recorded outgoing greetings need t...

Page 163: ...is done Use the name of a report file with the extension RPT The default is an empty string which means that no report file is executed To use this feature verify the following A printer with a paral...

Page 164: ...default appears in install cfg as set ca_port 0 cancel_busy_hold Determines whether callers can hold for a busy extension True or False The default is False When True busy becomes equivalent to Ring...

Page 165: ...m record locking which will fail unless SHARE EXE a DOS program not licensed via The Amanda Company is running This program is usually loaded by the CONFIG SYS or AUTOEXEC BAT file The default appears...

Page 166: ...als the code specified by the dl_pickup parameter in the 1001 PBX file or the current dial codes file for that port True or False The default is False When True Amanda dials the code When False Amanda...

Page 167: ...lly answered CAUTION When using call screening be aware that this will play the caller s name and company as well as the call screening menu to a ring ing tone dtmf_dndThis sequence of digits means th...

Page 168: ...DTMFDetect and DTMFDelay channel parameters are set to that value The default appears in install cfg as set dtmf_detect 0 dtmf_dly Controls the amount of time between DTMF tones when Amanda is dialing...

Page 169: ...al DXP and Panasonic KXT D that can send DTMF tones in place of PCPM tones See also dtmf_action end_rec_menu When record_menu is True this option determines whether the caller hears the post record me...

Page 170: ...tall cfg as set guest_min 90000 guest_max The last mailbox for guest mailboxes If this value is 90199 the highest possible number for a guest mailbox is 90199 Along with the guest_min you limit the nu...

Page 171: ...used The default is 100 ms 1 seconds When 1 this option is disabled and there is no minimum time The default appears in install cfg as set lcwait 0 list_delay When a message is sent to a list this is...

Page 172: ...options before hanging up on a user who is logged in to a mailbox Number from 1 to 9 The default is 2 The default appears in install cfg as set max_prompt 2 minmsg Amanda requires a minimum length for...

Page 173: ...ask the caller for a name and company When False the person who answers hears both the caller s name and company and the called party s name and extension recording The following is an example where...

Page 174: ...y The default appears in install cfg as set n_ochan 0 nam_maxlen The maximum number of seconds to allow for recording a mailbox s name and exten sion Amanda plays the name and extension recording to p...

Page 175: ...ies Amanda that the line is off hook Number of hundredths of seconds The default is 50 5 sec The range is 1 6553 The numbers 0 and 1 have special meanings When 0 Amanda uses the voice board s default...

Page 176: ...s the patterns are stored in 1001 TON and 2001 TON respectively See also pbx in the Per Port section The defaults which do not start with the word set appear in install cfg as PBX 1 1001 play_from Whe...

Page 177: ...Language Amanda can also change the language prompts for that port based on the DTMF sent by the telephone switching system or the central of fice The ENGLISH IDX file contains the English prompts SPA...

Page 178: ...s to the activation key or range key that allows Amanda to use those mailboxes For more information contact your Amanda Company sales representative The default is 0 which means there is no key See al...

Page 179: ...dialed number For full ro tary detection please contact your Amanda Sales Representative for other options NOTE The Rhetorex 232 and 432 boards do not support rotary detection If rotary detection is...

Page 180: ...level menu this option indicates how long Amanda will play messages continuously with a beep between them Usually this is equal to the length of one side of a tape It allows users to archive their mes...

Page 181: ...hook and back on hook if a port is idle The default appears in install cfg as set tmo_idle 0 tmo_integrate During inband integration this option causes Amanda to wait the specified number of seconds...

Page 182: ...ber of seconds from 0 to 255 The default is 5 The default appears in install cfg as set tmo_sound 5 tmo_xfer This option is required only for telephone switching systems such as Comdial DXP and Panaso...

Page 183: ...asn t set up mailboxes so that anytime this configuration parameter is set to True Amanda behaves correctly The default appears in install cfg as set use_tutorial true user_log If you provide a file n...

Page 184: ...ell based fax modems K3 Aceex modems Q3 X3 K3 Practical Peripherals modemsX3 K3 Zoom modems K3 Smart One 1442 modems K4 Boca modem M144EW K3 The default appears in install cfg as set fax_flow_control...

Page 185: ...at all Setting it to True reverses the bits within each received byte correcting for an oddity in the Rock well firmware The default appears in install cfg as set fax_receive_reverse true fax_receive...

Page 186: ...it s ready to receive Unfortunately not all Class 2 fax modems send the start character The default appears in install cfg as set fax_start_char false fax1 fax2 fax3 fax4 Use these options to define...

Page 187: ...ple for PCPM code 25 you use 25 12 or 13 The range for n is from 1 to 24 Outdial Options Configuration Option Description box_outdial Controls special mailbox options You provide a mailbox for each te...

Page 188: ...The default appears in install cfg as set box_idx 411 n where 411 is a mailbox and where n is a port number from 1 to 24 box_snd Indicates what mailbox serves as the direct message mailbox This is set...

Page 189: ...cal serial port with the same number For example baud1 gives the bps for serial_port1 Serial_port1 can be mapped to any COM port Possible values Any valid bps rate The default is 19200 The defaults ap...

Page 190: ...with the same number For example stopbits1 gives the number of stop bits for serial_port1 Serial_port1 can be mapped to any COM port Possible values are 1 and 2 The default is 1 The defaults appear i...

Page 191: ...e default appears in install cfg as set smdi_max 143 smdi_port The logical serial port represented by serial_portn to use for SMDI integration The port should already have been configured as a serial...

Page 192: ...et smdi_term smdi_type Indicates which SMDI integration protocol Amanda is to use For Bellcore Standard use smdi For AT T System 75 or Definity G3 use s75 For NEC 2000 Message Center Interface use nec...

Page 193: ...lso t1_mode and n_winks The default appears in install cfg as set n_ani 0 n_winks If t1_mode is True tells whether the environment is an immediate 0 wink 1 wink or 2 wink environment Number from 0 to...

Page 194: ...186 Installing Amanda Work Place...

Page 195: ...g 153 abbreviating dates 153 system greeting 153 absolute value P token 114 accessing Amanda remotely 73 mailboxes 109 AccuCall Plus 18 tone patterns 18 activating Amanda 153 169 mailboxes 170 SMDI 18...

Page 196: ...F buffer 160 clock_sync 156 clocks synchronizing 156 CMOS settings incompatible 146 cmt_maxlen 156 codes character 32 PCPM 50 159 163 179 COM port conflict 146 commands 81 Comment field 103 communicat...

Page 197: ...one 160 X token 121 not returned 144 stutter 144 wait 121 when recording 174 dial tone detection dial code 15 dialtone detection tmo_dtwait 15 DID 184 185 did_dtmf 184 did_mf 184 did_mode 185 digits D...

Page 198: ...ecords 112 reading 99 reading tokens from 100 recording 110 retrieving values from fields 121 screen traces 171 system logs 163 temporary 169 trace 143 tracing tokens 79 voice 110 116 writing 100 Firs...

Page 199: ...KJ token 108 KL token 109 KM token 109 KP token 109 KR token 110 KS token 110 KV token 110 L L token 111 language configuring 47 prompts 169 languages switching 111 126 lcoff 163 lcvalid 163 lcwait 1...

Page 200: ...onses 167 token for sending to list of users 108 total number per mailbox 111 115 urgent 174 messages storing voice responses 117 messaging center 3 Method fields normal processing 77 minimum length s...

Page 201: ...t number SMDI 183 port variables 118 ports bps 181 changing volume 100 COM1 COM4 182 company greetings 49 connecting 152 data bits 181 direct messaging 49 180 employee directories 49 greetings 180 idl...

Page 202: ...yed for integrated call 162 rotary 155 171 digit detection 171 roving notification 47 running Setup 9 S s character code 33 S token 119 sales dealers 3 distribution 3 international 3 sampling rates gr...

Page 203: ...t 14 system integration patterns character codes 32 Integration Helper 34 test calls 35 system shutdown dial code 14 dl_stop 14 system startup dial code 14 dl_init 14 system tone patterns defining 17...

Page 204: ...me 173 call 144 partially supervised 145 supervised 145 transfers partially supervised 120 supervised 102 109 troubleshooting token programs 123 trunk character code 33 two call faxbacks 132 Type noti...

Page 205: ...ice answer 121 waiting before integration 183 for DTMF 159 for peripheral 174 warning disk space 157 warranty ii web site 4 wild card character code 33 winks t1 lines 185 writing lines of files 100 X...

Page 206: ...198Installing Amanda Work Place...

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