Amanda Amanda@Work.Place Version 3.xx, Installer'S Manual

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144 Installing Amanda@Work.Place
Amanda Does Not Transfer the Call
If Amanda does not transfer the call, one of the following may be causing the problem.
Problem: The mailbox has Do Not Disturb turned ON.
Solution: If ON, no transfer is attempted and the caller immediately hears the current greeting of
the mailbox. Check the mailbox you are calling to make sure Do Not Disturb is OFF.
Problem: The dial codes are incorrect.
Solution: Run the Setup utility, selection 1, to verify that the dial codes are correct for the tele-
phone switching system Amanda is connected to.
N
OTE
: The telephone switching system dial codes should be in the system’s
manual.
Problem: The telephone switching system returns stutter dial tone on a transfer hookflash.
Solution: If stutter dial tone is returned, change the value of the Number of seconds to wait for
dial tone detection option to 0 seconds. (Run the Setup utility, selection 1.)
Problem: The telephone switching system does not return dial tone on a transfer hook-
flash—and it is supposed to.
Solution: Do one or more of the following:
• Check your single line station card to see if it is operating properly
• Use a buttset or single line telephone to verify that the switch is not giving dial
tone to the ports
• Check to see that you have enough Touch Tone Receivers (TTRs, also called
DTMF receivers)
Problem: Token programming is being used and a hookflash has not been entered in the
Extension field.
Solution: Review the tokens and insert a hookflash where needed. When the Extension field
starts with @, a F- or %X will not enable PCPM. Amanda does not listen for call
progress tones. The W() token can be used to listen for voice.
Problem: An additional hookflash is needed because the transfer involves both Centrex
lines and a telephone switching system.
Solution: Include another F- in the Dial code to put a caller on transfer hold option (also known
as dl_dtwait). (Run the Setup utility, selection 1.)
Problem: The call progress tones are not correct.
Solution: You should use GetTones or AccuCall Plus to correct the call progress tones. See
“Chapter 5: Defining Tone Patterns.”
Problem: There may be insufficient intercom paths on older analog telephone switching
systems.
Solution: Check your telephone switching system’s intercom path capability to see if additional
hardware will add more intercom paths.
Caller Doesn’t Hear the Busy Message or RNA Greeting
If the caller does not hear a busy or RNA (ring no answer) greeting, one of the following
may be causing the problem.
Problem: Amanda is unable to recognize a busy or RNA tone.
Solution: You should use GetTones or AccuCall Plus to correct the call progress tones. See
“Chapter 5: Defining Tone Patterns.”