Amanda Amanda@Work.Place Version 3.xx, Installer'S Manual

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Appendix A:
Troubleshooting Amanda
New Problems
Solving a problem often requires sending annotated trace files to The Amanda Company.
Amanda Company customer support representatives need to know what happened, what
SHOULD HAVE happened, what time, and so on. The trace files need to go to the right
people in a timely manner. If a line connected to Amanda goes out of service, The
Amanda Company needs trace information on the last activity on that line. Submit trace
files to a place accessible to everyone even if the customer service representative you have
been working with is out of the office: customer.support@taa.com.
Resetting a Port from the Main Screen
The Main screen is used primarily for information about the system. However, Amanda
also allows you to reset a port from the Main screen so that the system does not have to be
completely shut down. This is a hidden feature, so that people will not accidentally make a
port idle. No dialog box appears on the screen.
Ports are represented by two digits. Port 1 is 01, port 5 is 05, port 13 is 13, and so forth. To
reset a specific port (make it go IDLE), do the following:
1. Press Ctrl+Home.
2. Press Alt+P.
3. Enter the two-digit port number.
This forces a hangup on the specified port.
C
AUTION
: Anyone using the port being reset is disconnected without warning.
What to Do When…
This section explains what to do when:
• Amanda does not transfer the call
• The caller doesn’t hear the Busy or RNA Greeting
• Notification does not work correctly
• The Host/Remote programs do not work
• You see the message: RDSP Not Located at any Interrupt Vector