Amanda Amanda@Work.Group/DOS, Administrator'S Manual

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Appendix B: Glossary 231
inband signaling
The telephone switching system’s ability to send DTMF
tones to a telephone port as soon as it answers (goes off-
hook), informing Amanda of the nature of the call as
well as the extension or CO line which is calling. This
helps Amanda make the correct decision in processing
the call (i.e., play a Busy message, play the current greet-
ing, enter the log on mode, or play the company greeting
by processing mailbox 990). This is useful in conjunc-
tion with a blind transfer when the call volume is very
heavy and you wish to make telephone ports available
for handling the next call as quickly as possible.
informational mailbox
A mailbox which usually does not accept messages from
callers; instead, its greeting is played to callers to pro-
vide them with various pieces of information. To accom-
plish this in Amanda, the Do Not Disturb field must be
ON.
integer
A whole number with no decimal point or fractions. For
example, 24,-32768,1,8,-30,32767,-1 are integers.
Integration Helper
A program accessed by selecting option 3 within the Set-
up utility and pressing the F1 key. This program can as-
sist an installer in determining the DTMF coming from
a telephone switching system using inband signaling.
An alternative is using an Amanda trace file (either
C:\AMANDA\TRACE.OUT or C:\AMAN-
DA\SCREEN.OUT).
integration timeout
The pause after Amanda goes off-hook to allow for the
arrival of DTMF sent by the telephone switching system
using inband signaling. It also serves as an inter-digit
timer after the arrival of the first digit. You can set this
timer by modifying the first line of the screen accessed
by selecting option 3 of Setup. The default is 0 which
means inband signaling is disabled. Use 10 to specify
1.0 second, 15 for 1.5 seconds and so on.