Amanda Amanda@Work.Group/DOS, Administrator'S Manual

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10 Administering Amanda@Work.Group/DOS
N
OTE
: If a Done Chain field is not defined, Amanda uses the Done
Chain field of the Company Greeting mailbox as a default.
While this default Done Chain can vary from port to port, it usu-
ally is the Done Chain field for mailbox 990 and is initially set
to mailbox 991 (referred to as the Caller Instructions mailbox).
Because of this feature, callers who make invalid choices return
to the Caller Instruction mailbox and hear a menu of choices.
This keeps them from getting lost in the system.
Processing a Mailbox
Every time Amanda processes a mailbox during a supervised transfer, she
follows the path shown in the following diagram. The settings for the fields
associated with the mailbox, such as the Do Not Disturb, determine what
actions Amanda does or does not take.
While Amanda processes every mailbox the same way, the dotted rectangle
around the left column of the diagram’s first page shows a typical call—
starting with Amanda dialing a user’s extension and ending with the call
being answered, busy, or not answered after a number of rings.
The right column of the first page (outside the dotted rectangle), shows the
processing for additional (in some cases, special) features. For example, it
shows how Amanda:
• Routes the call if Do Not Disturb is on
• Identifies the caller, the called party, or both
• Allows the called party to screen calls
• Knows when to go to another mailbox or process tokens from the
Token Programming Language
The second page of the diagram shows in detail what Amanda does when she
supervises the transfer of a call and finds that the extension is answered,
busy, or not answered. The third page shows when messages are recorded
and where they are stored.
N
OTE
: At any time, the caller can enter a number from the menu or
the number for another mailbox. If the caller enters a single
digit and there are menu fields, Amanda checks for values
in those menu fields first. If the menu field for that digit is
empty or if the caller enters more than one digit, Amanda
assumes that the caller entered a mailbox.