Amanda Amanda@Work.Group/DOS, Administrator'S Manual

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114 Administering Amanda@Work.Group/DOS
Chains
Done
After Amanda finishes processing a mailbox, control is transferred to
the mailbox specified in the Done Chain. If this field is blank, Aman-
da uses the Done Chain of the company greeting mailbox (generally
990). This chain normally points to mailbox 991, the caller instruc-
tions mailbox. When not blank, the mailbox specified must both exist
and share at least one group with the current mailbox.
Chains
RNA
If a dialed extension returns Ring No Answer, Amanda’s standard
Ring No Answer action (which is to play the mailbox’s greeting and
possibly take a message) can be changed to continue processing at
the mailbox specified in the RNA chain. When not blank, the mail-
box specified must both exist and share at least one group with the
current mailbox.
Chains
Busy
Similar to the RNA chain field, Amanda uses the Busy Chain when
a dialed extension is busy. When not blank, the mailbox specified
must both exist and share at least one group with the current mailbox.
Delay Time in tenths of seconds to delay after playing the mailbox’s current
greeting that Amanda waits before performing the next action (either
taking a message or chaining to another mailbox). A value of 20 is 2
seconds. The caller can still enter DTMF digits during this time. For
example, if the greeting offers a menu, allow the caller enough time
to decide which item to select.
Groups Each mailbox is accessible from any other mailbox with which it
shares at least one group. Every user, for example, must have a mail-
box that shares a group with the Company Greeting mailbox, or no
callers can reach the user. A mailbox can belong to up to four groups.
Menus
1: 2: 3:
4: 5: 6:
7: 8: 9:
0:
Using these fields allows you to provide callers with a menu. If the
menu field contains a mailbox, Amanda transfers control to that mail-
box when the caller presses the digit corresponding to that field. If a
menu field is empty, Amanda interprets the digit pressed by the caller
as a mailbox. The menu is available only while Amanda plays the
current mailbox’s greeting or during the delay you specify to follow
the greeting. For example, suppose that mailbox 100 has menus 1:
1001 and 2: 1002. If a caller presses 1 or 2 during the greeting, Aman-
da sends the caller to mailbox 1001 or 1002. But, if the caller presses
3, Amanda sends the caller to mailbox 3.
Mailbox Fields (Continued)
Field Description