Amanda Amanda@Work.Group/DOS, Administrator'S Manual

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Chapter 1:
Introducing Amanda
What Amanda Does
Amanda@Work.Group/DOS is an automated attendant and voice processing
system designed especially for ease of use and flexibility. As a PC-based
product, Amanda takes advantage of the technical innovations in the
personal computer market. In addition, Amanda’s standard hardware
components can be repaired or replaced by any PC service company. The
computer on which Amanda is installed must be used only for Amanda.
Depending on what lines from your PBX are connected to Amanda and
when calls are sent to Amanda to be processed, Amanda can serve you or
your customer in a variety of ways.
Configured as a primary attendant: Amanda answers all your incoming
calls on the lines you designate and allows the callers to direct their calls to a
specific person or department without being placed on indefinite hold. If a
specific person is unavailable, Amanda can take a private message for that
person without missing any details.
In this case, the telephone switching system sends all incoming calls to
Amanda.