TAS12-EDM & TAS12P-EDM Installation Instructions
PUD4005R1-0
For Assistance: [email protected] +1 (909) 591-8431
Page 23
Troubleshooting
This basic troubleshooting section is provided to aid installers with the most commonly encountered installation
problems. If you require more troubleshooting assistance, see the Operations and Maintenance Instructions.
Problem
Possible Cause
Solution
After powering ON the turnstile, the TAS12
display screen does not light up.
No primary power to the
turnstile.
Verify power is ON at the circuit breaker.
The AC electrical cord is unplugged (portable
models only)
Ensure the AC electrical cord is firmly
connected at both ends.
The battery charge is depleted. (Portable
battery-powered models only)
Check the battery status meter on
the battery located in the turnstile leg.
Recharge the battery if under 50%
charge.
Primary power wiring is connected
improperly.
Refer to Primary Power Wiring
Instructions on page 11. Ensure wiring is
connected accordingly.
TAS12 power connector is disconnected.
Check 6-pin power connector and
reconnect if necessary.
The red LED on the back of the TAS12 unit is
flashing, indicating it is offline.
Unplugged Ethernet cable (wired
configuration only).
Reconnect the Ethernet cable to the
TAS12 and the switch/access point.
Wireless antenna is not connected properly
or damaged (wireless configuration only).
Verify the wireless antenna is connected
properly and not broken.
Incorrect TAS12 device IP
Verify the TAS12 device IP is correct with
your network administrator.
Incorrect server IP.
Verify the server IP is correct:
1) Touch the TAS12 LCD screen to
enter your Login ID.
NOTE: Obtain Login ID from your
network administrator or site
manager.
2)
Select the Device Configuration
menu.
3) Verify the server IP is correct with
your network administrator.
