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KM0032 / KM0532 / KM0932 User Manual

128

Troubleshooting

Overview

Operation problems can be due to a variety of causes. The first step in solving 
them is to make sure that all cables are securely attached and seated completely 
in their sockets.

In addition, updating the product’s firmware may solve problems that have 
been discovered and resolved since the prior version was released. If your 
product is not running the latest firmware version, we strongly recommend that 
you upgrade. See

Firmware Upgrade

, page 102, for upgrade details.

General

Problem

Solution

I can’t use the KA9222 or 
KA9272 Console Modules 
with the KM0032 / KM0532 
/ KM0932.

The KM0032 / KM0532 / KM0932 does not support these 
two console modules. Instead, use the KA7230, and 
KA7240 Console Modules with the KM0032 / KM0532 / 
KM0932.

The KVM console monitor 
does not display and there 
is no response to keyboard 
and mouse input.

1. Verify that all cables are securely connected and in 

good condition, including those of the console mod-
ules, KVM adapter cables, and Cat 5e or Cat 6 cable.

2. Upgrade the firmware for the KVM adapter cables.

There are display problems 
on the monitor connected to 
the Console Module.

1. Make sure that the console monitor is properly 

grounded.

2. Use the grounding terminal on the Console Module to 

properly ground the Console Module.

I can’t use the KA7230 and 
KA7240 Console Modules 
to login to the KM0032 / 
KM0532 / KM0932.

1. Verify that the username and password are correct. If 

after verifying that the username and password are 
correct you still cannot login, then follow Step 2.

2. Upgrade the firmware version of the console mod-

ules.

I can’t use an Ethernet hub 
to connect the console 
modules and KVM adapter 
cables to the KM0032 / 
KM0532 / KM0932.

Although Cat 5e or Cat 6 cable is used to connect the 
console modules and KVM adapter cables to the 
KM0032 / KM0532 / KM0932, it does not support the 
Ethernet protocol; thus, you cannot use an Ethernet hub 
to connect them.

The password for the 
default super administrator 
account needs to be reset.

See

Restoring Factory Default Settings

, page 137

I upgrading the firmware, 
but some of the modules 
were not upgraded 
successfully.

See

Firmware Upgrade

, page 102.

Summary of Contents for KM0032

Page 1: ...5 9 Console 32 Port Matrix KVM Switch KM0532 KM0932 Matrix Expansion KVM Switch KM0032 User Manual www aten com ...

Page 2: ...asonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in whi...

Page 3: ...efective following their purchase the buyer and not the manufacturer its distributor or its dealer assumes the entire cost of all necessary servicing repair and any incidental or consequential damages resulting from any defect in the software The manufacturer of this system is not responsible for any radio and or TV interference caused by unauthorized modifications to this device It is the respons...

Page 4: ...ghly and follow the installation and operation procedures carefully to prevent any damage to the switch or to any other devices on the KM0032 KM0532 KM0932 installation Features may have been added to the switch since this manual was printed Please visit our website to download the most up to date version of the manual Copyright 2009 ATEN International Co Ltd Manual Part No PAPE 0308 AX1G F W Vers...

Page 5: ...n Overview 1 Features 2 Requirements 4 Consoles 4 Computers 4 Cables 5 KVM Adapter Cables 5 Connecting Cables 5 Operating Systems 5 Components 6 KM0532 KM0932 Front View 6 KM0032 Front View 8 KM0532 KM0932 Rear View 9 KM0032 Rear View 10 Chapter 2 Hardware Setup Overview 11 Before you Begin 12 Stacking and Rack Mounting 12 Stacking 12 Rack Mounting 13 Rack Mounting Front 13 Rack Mounting Rear 15 G...

Page 6: ...29 Changing the Super Administrator Login 30 Moving On 31 Chapter 4 Logging In Overview 33 Console Login 33 Browser Login 34 Chapter 5 The User Interface Overview 35 The Console UI 35 Console UI Page Components 36 Console UI Keyboard Navigation 37 The Browser UI 38 Browser UI Page Components 39 Chapter 6 Device Management Overview 41 Device 41 Console UI 41 Browser UI 42 Network 44 Console UI 44 B...

Page 7: ... Users 58 Modifying User Accounts 61 Deleting User Accounts 61 Groups 62 Creating Groups 62 Modifying Groups 64 Deleting Groups 64 Users and Groups 65 Assigning Users to a Group From the User Menu 65 Removing Users From a Group From the User Menu 66 Assigning Users to a Group From the Group Menu 68 Removing Users From a Group From the Group Menu 70 Device Assignment 72 Assigning Device Permissions...

Page 8: ...Browser UI 81 Adding a Favorite 82 Removing a Favorite 82 History 82 Preferences 83 Console UI 83 Browser UI 83 Changing the Preference Settings 84 Restore Defaults 85 Sessions 86 Kill Session 86 Scan 87 Broadcast 87 Access 88 Console UI 88 Browser UI 88 Properties 90 Configuring Port Properties 90 Console UI 90 Browser UI 90 Restore Defaults 91 PON 92 Chapter 9 Log Overview 93 Console UI 94 Log F...

Page 9: ...oolbar Icons 105 Toolbar Hotkey Port Switching 106 Auto Scanning 106 Skip Mode Switching 107 Port Number Switching 107 Keyboard Hotkey Port Switching 108 Port ID Numbering 108 Hotkey Summary Table 109 Chapter 12 RS 232 Port Operation Overview 111 Preparation 111 Connecting 112 Restrictions 113 Command Summary 114 SP 115 Example 1 Single Stage Installation 115 Example 2 Two Level Cascaded Installat...

Page 10: ...nsole 124 IP Installer 124 Browser 125 Troubleshooting 126 Overview 126 Sun Systems 128 Supported KVM Switches 129 Additional Connection Diagrams 130 Console Modules 130 KVM Adapter Cables 131 KM0532 KM0932 Specifications 132 KM0032 Specifications 133 Factory Default Settings 134 Restoring Factory Default Settings 135 KA7140 Pin Assignments 136 About SPHD Connectors 136 Limited Warranty 137 ...

Page 11: ...es the layout and explains the components of the KM0032 KM0532 KM0932 user interface Chapter 6 Device Management shows super administrators how to configure and control overall KM0032 KM0532 KM0932 operations Chapter 7 User Management shows super administrators and administrators how to create modify and delete users and groups and assign attributes to them Chapter 8 Port Access describes the feat...

Page 12: ...ates keys you should press For example Enter means to press the Enter key If keys need to be chorded they appear together in the same bracket with a plus sign between them Ctrl Alt 1 Numbered lists represent procedures with sequential steps Bullet lists provide information but do not involve sequential steps Indicates selecting the option on a menu or dialog box for example that comes next For exa...

Page 13: ...nected to them are accessed through a console belonging to the master KM0532 or KM0932 Setup is fast and easy plugging cables into their appropriate ports is all that is entailed The Matrix KVM switches feature a Console Module and KVM Adapter Cable design with automatic console conversion that allows any combination PS 2 and USB consoles to control any combination of PS 2 USB or Sun computers The...

Page 14: ...o be power controlled via associated Altusen PON products Dual Root functionality allows you to expand your top level KM0932 deployment to 18 consoles RS 232 port permits user logged in over the port to perform Console and KVM port access and control for all consoles and ports from a single interface point Saves valuable time backup and restore settings when changing master stations backup user an...

Page 15: ...istances up to 300m between computers and consoles no DIP switch setting required Compact design rack mounts in only 1U of rack space A master station can allocate the best available path for the user If the current path is busy and there is another path available the user is automatically redirected to the available path Users can access features on multiple computers simultaneously a user can be...

Page 16: ...computer on the installation Keyboard and mouse PS 2 or USB Console modules are required to connect KVM consoles to the KM0532 KM0932 They provide flexibility for your installation by allowing PS 2 and USB interfaces to be mixed and matched at the KVM console side The console modules currently available are listed in the table below Contact your dealer for details or refer to the documentation inc...

Page 17: ... in the table below Function Model Number For PS 2 computers KA7120 KA9120 For Sun legacy computers KA7130 KA9130 For serial devices KA7140 KA9140 For USB computers including Sun and Mac KA7170 KA9170 For USB computers Virtual Media and Audio support KA7176 Function Type Connecting Console Modules or KVM Adapter Cable to the switch Cat 5e or Cat 6 Ethernet cable Daisy Chaining switches LIN5 68H1 H...

Page 18: ...REEN The computer connected to its corresponding port is On Line GREEN Flashing Its corresponding port is connected to a cascaded KVM switch RED The computer attached to its corresponding port is Selected it has the KVM focus The LED does not light when there is no online device connected to its corresponding port 3 Console User Port LEDs Lights green to indicate that the console module connected ...

Page 19: ...is completed After the reset is completed you can login again Note This switch is recessed and must be pushed with a thin object 6 Cover Latch 7 Firmware Upgrade Recovery Switch During normal operation and while performing a firmware upgrade this switch should be in the NORMAL position If a firmware upgrade operation does not complete successfully this switch is used to perform a firmware upgrade ...

Page 20: ... is displayed here It indicates the KM0032 s position in a daisy chained installation The first station in the chain has a Station ID of 01 the second has a Station ID of 02 etc 4 Reset Switch Pressing in this button performs a system reset When the system is reset the switch beeps and then the KVM port LEDs flash in succession until the reset is completed After the reset is completed you can logi...

Page 21: ...N device allows computers attached to the switch to be power managed remotely over the net Contact your dealer for more details 4 Console Ports The Cat 5e or Cat 6 cables from the console modules plug in here 5 KVM Ports The Cat 5e or Cat 6 cables that link the KM0532 KM0932 to the KVM Adapter Cables which connect to the computers see page 18 plug in here 6 Grounding Terminal The wire used to grou...

Page 22: ...ows computers attached to the switch to be power managed remotely over the net Contact your dealer for more details 4 KVM Ports The Cat 5e or Cat 6 cables that link the KM0032 to the KVM Adapter Cables which connect to the computers see page 18 plug in here 5 Daisy Chain Ports When daisy chaining KM0032 switches see page 26 the daisy chain cables plug in here The upper port is the Chain In port th...

Page 23: ...ides the basis for multiplatform support A separate console module is required for each KVM console likewise a separate KVM adapter cable is required for each computer For a listing of compatible console modules see Consoles page 4 For a listing of compatible KVM adapter cables see Cables page 5 As a cost saving feature KM0032 switches can be daisy chained down from a KM0532 or KM0932 Since device...

Page 24: ...u are daisy chaining them remove the backing material from the bottom of the rubber feet that came with this package and stick them onto the switch s bottom panel at the corners as shown in the diagram below Note To ensure adequate ventilation allow at least 5 1 cm on each side and 12 7cm at the back for power cord and cable clearance 1 Important safety information regarding the placement of this ...

Page 25: ... attach to the front or the back of the rack Rack Mounting Front To mount the unit at the front of the rack do the following 1 Remove the two screws at the front of the unit as shown in the diagram below 2 Use the M3 x 8 Phillips head hex screws supplied with the rack mount kit to screw the rack mounting brackets into the front of the unit Phillips head hex M3 x 6 Phillips head hex M3 x 8 ...

Page 26: ...ual 14 3 Position the device in the front of the rack and align the holes in the mounting brackets with the holes in the rack 4 Screw the mounting brackets to the rack Note Cage nuts are provided for racks that are not prethreaded ...

Page 27: ... rear of the rack do the following 1 Remove the two screws at the rear of the unit 2 Use the M3 x 8 Phillips head hex screws supplied with the rack mounting kit to screw the rack mounting brackets into the rear of the unit Phillips head hex M3 x 6 Phillips head hex M3 x 8 ...

Page 28: ...nual 16 3 Position the device in the rack and align the holes in the mounting brackets with the holes in the rack 4 Screw the mounting brackets to the rear of the rack Note Cage nuts are provided for racks that are not prethreaded ...

Page 29: ... installation it is important that all devices are properly grounded Use a grounding wire to ground the KM0032 KM0532 KM0932 by connecting one end of the wire to the switch s grounding terminal see page 9 and the other end of the wire to a suitable grounded object ...

Page 30: ... 5 KM0532 or 9 KM0932 KVM consoles may be connected in this fashion 1 port on the front panel plus 4 or 8 ports on the rear panel Note The distance between any console module and any KVM adapter cable must not exceed 300 m 1000 3 Connect the KVM adapter cable to the computer Using a KVM adapter cable that is appropriate for the computer you are installing plug the adapter cable s connectors into t...

Page 31: ... unit from surges or static electricity 8 Plug the power cords supplied with this package into the KM0532 KM0932 s Power Socket and then into an AC power source Turn on the power to the KM0532 KM0932 9 Connect the console module s power adapter to the console module and to an AC power source 10 Turn on the power to the computers Single Level Installation Diagram 1 3 4 5 7 8 9 6 2 Console Module Ad...

Page 32: ...ves using the KVM port s of a parent KVM switch one that is above a KVM switch linked down from it to connect to the Console ports of a child KVM switch Daisy chaining refers to adding a KVM switch via a dedicated daisy chain port see the diagram on page 26 The KM0532 KM0932 supports both daisy chaining and cascading providing enormous capacity and flexibility to expand the installation The follow...

Page 33: ...tallations the number of bus connections between a parent and child KVM switch determines the number of users that can simultaneously access the KVM ports of the child switch A bus connection is established by connecting a KVM port on the parent switch to a Console port on the child switch The KM0532 KM0932 supports a maximum of 5 KM0532 or 9 KM0932 bus connections for each cascaded KM0532 KM0932 ...

Page 34: ...t level switch that can simultaneously access the cascaded switch is limited by the number of Console port connections between the parent and child switches 2 The distance between any console module and any KVM adapter cable must not exceed 300 m 1000 4 Repeat step 3 for each second level KVM switch that you wish to cascade 5 Follow the instructions given for single level installation to connect c...

Page 35: ...h the console modules into an appropriate AC power source and then plug the power adapter cables into the power jacks on the rear of the console modules 11 Turn on the power to all the computers Cascaded KM0532 KM0932 Installation Diagram Console Module Console Module ...

Page 36: ...KVM switch you cannot cascade any more KVM switches from it To cascade a KVM switch other than the KM0532 KM0932 1 Use Cat 5e or Cat 6 cable to connect a KVM port on the KM0532 or KM0932 to a KVM adapter cable appropriate for the KVM switch you are connecting See KVM Adapter Cables page 5for a list of KVM adapter cables and the platforms that they support 2 Connect the cables on the KVM adapter ca...

Page 37: ...tween any two switches cannot exceed 10 m 2 The maximum distance between the KM0532 KM0932 and the last KM0032 in the chain cannot exceed 50 m 2 Follow the instructions given for single level installation to connect computers LAN power cords etc see page 18 3 For any other KM0032 switches you want to add to the chain use a daisy chain cable see Connecting Cables page 5 to connect the Chain Out por...

Page 38: ... are managed through the of the first level switch Topology Considerations The use of RJ 45 KVM port connectors combined with Auto Signal Compensation ASC allow signals to travel up to 300 meters 1000 feet and still maintain reliability and high video resolution This allows the KM0032 KM0532 KM0932 installation to take advantage of the internal Cat 5e and Cat 6 wiring built in to most modern comme...

Page 39: ... is from one of the consoles Note For remote methods of setting up the network see IP Address Determination page 126 After the console has been connected up see Single Level Installation page 18 and the KM0032 KM0532 KM0932 turned on a login prompt appears on the console monitor User Type Role Super Administrator Access and manage ports and devices Manage Users and Groups Configure the overall ins...

Page 40: ...u are logging in key in the default Username ADMINISTRATOR and the default Password password Note For security purposes you should change the password See Changing the Super Administrator Login page 30 for details After you successfully log in the Console s GUI appears ...

Page 41: ...rk Configuration To set up the network do the following 1 Click the Device Management tab 2 Select Network on the menu bar A screen similar to the one below appears 3 Fill in the fields according to the information provided under Network page 44 ...

Page 42: ...rd do the following 1 Click the Port Access tab 2 Select Preferences on the menu bar 3 Key the old password into the Old Password field 4 Key a unique new password into the New Password field 5 To make sure there was no mistake when entering the new password key the new password into the Confirm Password field 6 Click Save ...

Page 43: ...to other administration activities These include User Management Device Management and Firmware Upgrade Maintenance These activities can be accomplished either from the console or from a web browser Choose the approach that suits you best Note Firmware Upgrade Maintenance cannot be performed from the console You must log in with a web browser for this operation ...

Page 44: ...KM0032 KM0532 KM0932 User Manual 32 This Page Intentionally Left Blank ...

Page 45: ...r Password Error message If you see this type of message log in again with a correct username and password Note If the number of invalid login attempts exceeds an amount specified by the switch s Super Administrator a timeout period is invoked You must wait until the timeout period expires before you can attempt to log in again See Maximum Login Failures page 43 for details Console Login When a co...

Page 46: ...ess operations can only be performed from a Console login To log into the switch do the following 1 Open the browser and specify the IP address of the switch you want to access in the browser s location bar 2 When a Security Alert dialog box appears accept the certificate it can be trusted See Trusted Certificates page 125 for details If other alerts appear accept them as well Once you accept the ...

Page 47: ... Main Page appears The look of the page varies slightly depending on which method Console or Web you used to log in Each of the interfaces is described in the sections that follow The Console UI Once users log in and are authenticated see Logging In page 33 the Console UI Main Page comes up 1 2 3 4 7 5 6 ...

Page 48: ...ected when the user s account was created 3 Sidebar The Sidebar provides a tree view listing of items ports users groups etc that relate to the various tab bar and menu bar selections Clicking a node in the Sidebar brings up a page with the details that are relevant to it 4 Show When the Port Access tab is selected clicking Show opens a filter panel that lets you expand or narrow the scope of the ...

Page 49: ...cess tab when you make this selection F5 Selects the Main Panel Sidebar Selection When the focus is in the Sidebar the arrow keys move the selection up and down through the port list Note This function is only available under the Port Access tab F3 When you have arrived at the port you want to access press F3 to bring up a session choice box see page 76 Use the arrow keys to cycle to your choice t...

Page 50: ...ge 34 the Web Browser Main Page comes up with the Port Access page displayed Note 1 The KM0032 is installed as a daisy chained extension to a KM0532 or KM0932 and cannot be accessed directly It can only be accessed via a login to the switch it is daisy chained from a KM0532 or KM0932 2 The screens depict a Super Administrator s page Depending on a user s type and permissions not all of the element...

Page 51: ...re selected when the user s account was created 3 Sidebar The Sidebar provides a tree view listing of ports that relate to the various tab bar and menu bar selections Clicking a node in the Sidebar brings up a page with the details that are relevant to it 4 Show Clicking Show opens a filter panel that lets you expand or narrow the scope of the ports that appear in the Sidebar tree The Show functio...

Page 52: ...KM0032 KM0532 KM0932 User Manual 40 This Page Intentionally Left Blank ...

Page 53: ...verall KM0032 KM0532 KM0932 operations Note This page is for super administrators only Other users can skip this chapter Device When you click the Device Management tab the GUI opens with the Device menu page displayed The page is divided into three main sections General Root Device Settings and Login Settings Console UI ...

Page 54: ... Device Name Allows you to give the switch a name This can be convenient by helping you to distinguish among the various switches in a large cascaded installation Simply key the name of the switch into the text box to the right of the heading MAC Address Displays the switch s MAC Address IP Address Displays the switch s IP Address ...

Page 55: ...lave click to put a check mark in this checkbox then key the IP address of the master switch into the Dual Root Master IP input box below it Dual Root Master IP See the information for Dual Root Slave above Login Settings Maximum Login Failures Sets the number of failed login attempts that are allowed before the user is locked out of further attempts to log in Lockout Period Sets the amount of tim...

Page 56: ...KM0032 KM0532 KM0932 User Manual 44 Network The Network page is used to specify the KM0032 KM0532 KM0932 s network environment Console UI Browser UI ...

Page 57: ...be given a fixed IP address For dynamic IP address assignment select the Obtain IP Address Automatically radio button To specify a fixed IP address select the Set IP Address Manually radio button and fill in the IP address with values appropriate for your network DNS Server For automatic DNS Server address assignment select the Obtain DNS Server Address Automatically radio button To specify the DN...

Page 58: ...KM0032 KM0532 KM0932 User Manual 46 ANMS The ANMS Advanced Network Management Settings page is divided into two panels as shown below Console UI Browser UI ...

Page 59: ...2 KM0532 KM0932 can send reports from an SMTP server To have the KM0032 KM0532 KM0932 email reports from the SMTP server to you do the following 1 Click to put a check in the Enable report from the following SMTP server checkbox 2 Key in either the domain name or the IP address of your SMTP server 3 If your server requires authentication click to put a check in the My server requires authenticatio...

Page 60: ...n having to control the power status by opening a separate web session to the PN0108 Note 1 This page is only available through the Browser UI 2 Use of this feature assumes you have installed a PN0108 and have connected it to a device attached to a KVM switch port on the installation as shown in the diagram on page 133 3 Visit our website for the latest PON firmware and up to date information abou...

Page 61: ... selection box The outlet ID and Name appear in the power management table in the Middle section Page Section Description Top This section is where you associate the PN0108 power outlet s with a KVM port on the Matrix KVM Switch Middle This section is where you set up the power management configuration for each outlet Refer to the Outlet Configuration section of the PN0108 User Manual s Administra...

Page 62: ... supply outlets and you want to synchronize the On Off Reboot operations for both power supplies click to put a check mark in the Synchronization of Power 1 2 ON OFF Reboot checkbox 5 Set the Power Configuration and Schedule settings according to the information provided in the Connection and Schedule sections of the PN0108 User Manual s Administration chapter 6 Click Save at the bottom of the pag...

Page 63: ... one below This page provides a sorted listing of the power associations that have been made via the Power Management page You can change the sort order by clicking the column headings To remove a power association select it and click Delete To remove all of the power associations click Clear All ...

Page 64: ...ts In the calendar click on the day Time To set the time use the 24 hour HH MM SS format Time Zone To establish the time zone that the KM0032 KM0532 KM0932 is located in drop down the Time Zone list and choose the city that most closely corresponds to where it is at If your country or region employs Daylight Saving Time Summer Time check the corresponding checkbox When you have finished making you...

Page 65: ...time and date fields are for information purposes and cannot be edited Note In the Browser UI the system time displays the time relative to the timezone that the web browser session originates from not the timezone of the Matrix KVM Switch If the web browser session originates from a timezone that is different from the switch s timezone the time shown in the display will be different from the swit...

Page 66: ...o their appropriate fields using the HH MM SS and YYYY MM DD formats To have the time automatically synchronized to a network time server select the Synchronize with NTP server radio button If you want to use your network s default time server put a check in the Using default NTP server checkbox If you want to specify a time server make sure that the Using default NTP server checkbox is unchecked ...

Page 67: ...rding the KM0032 KM0532 KM0932 and the modules connected to it Browser UI The Browser UI s System page provides detailed information about the devices KVM switches Console Modules and KVM Adapter Cables deployed on the matrix KVM switch installation Note You can change the sort order of the displayed items by clicking on the column headings ...

Page 68: ...KM0032 KM0532 KM0932 User Manual 56 This Page Intentionally Left Blank ...

Page 69: ...nistrators only Ordinary users can skip this chapter 2 There is a pre installed account that the super administrator can use to log in for the first time The Username is ADMINISTRATOR the password is password For security purposes we strongly recommend changing the password to something unique Accounts When you click the User Management tab the GUI opens with the Accounts menu page displayed When ...

Page 70: ...eft of the page The large panel at the right also lists the users but provides more detailed information at a glance for each Adding Users To add a user do the following 1 Select Accounts on the menu bar 2 Select Users in the Sidebar 3 Click Add at the bottom of the main panel The User page opens with the User tab selected Console UI ...

Page 71: ... enter it again The two entries must match User Type There are three categories Super Administrator Administrator and User There is no limitation on the number of accounts that can be created in each category although the total number of accounts for all categories combined cannot exceed 1024 The super administrator is responsible for the overall installation configuration and maintenance user man...

Page 72: ...ation as follows Disable Account lets you suspend a user s account without actually deleting it so that it can be easily reinstated in the future If you don t want to limit the time scope of the account select Account never expires If you want to limit the amount of time that the account remains in effect select Account expires on and key in the expiration date To require a user to change his pass...

Page 73: ...the user s name or In the main panel select the user s name then click Modify 3 In the User page that comes up make your changes then click Save Deleting User Accounts To delete a user account do the following 1 Select Accounts on the menu bar 2 In the main panel select the user s name then click Delete 3 In the confirmation popup that appears click OK ...

Page 74: ...r each user individually Multiple groups can be defined to allow some users access to specific devices while restricting other users from accessing them Note Only Users can belong to groups Super Administrators and Administrators cannot be assigned to groups Creating Groups To create a group do the following 1 Select Groups on the menu bar 2 Select Groups in the Sidebar 3 Click Add at the bottom o...

Page 75: ...s users to access a Power on the Net device connected to the switch s PON port Note If a user has permissions in addition to the ones assigned to the group the user keeps those permissions in addition to the group ones Status Status allows you to control the group s access to the installation as follows Disable Group lets you suspend a group s access without actually deleting it so that it can be ...

Page 76: ...sole UI main panel can be changed by clicking the column headings Modifying Groups To modify a group do the following 1 Select Groups on the menu bar 2 In the Group list click the group s name or In the main panel select the group s name then click Modify 3 In the Group notebook that comes up make your changes then click Save Deleting Groups To delete a group do the following 1 Select Groups on th...

Page 77: ...ust first create them See Adding Users page 58 for details Assigning Users to a Group From the User Menu To assign a user to a group from the User menu do the following 1 Select Accounts on the menu bar 2 In the Sidebar click the user s name or In the main panel select the user s name then click Modify 3 In the page that comes up select the Groups tab A screen similar to the one below appears Cons...

Page 78: ...ve for any other groups that you want the user to be in 7 Click Save when you are done Removing Users From a Group From the User Menu To remove a user from a group from the User menu do the following 1 Select Accounts on the menu bar 2 In the Sidebar click the user s name or In the main panel select the user s name then click Modify 3 In the page that comes up select the Groups tab A screen simila...

Page 79: ...ect the group that you want to remove the user from 5 Click the Left Arrow to remove the group s name from the Selected Groups column It goes back into the Available Groups column 6 Repeat the above for any other groups that you want to remove the user from 7 Click Save when you are done ...

Page 80: ... a user to a group from the Group menu do the following 1 Select Groups on the menu bar 2 In the Sidebar click the group s name or In the main panel select the group s name then click Modify 3 In the page that comes up select the Members tab A screen similar to the one below appears Console UI ...

Page 81: ... Users column select the user that you want to be a member of the group 5 Click the Right Arrow to put the user s name into the Selected Users column 6 Repeat the above for any other users that you want to be members of the group 7 Click Save when you are done ...

Page 82: ...a user from a group from the Group menu do the following 1 Select Groups on the menu bar 2 In the Sidebar click the group s name or In the main panel select the group s name then click Modify 3 In the page that comes up select the Members tab A screen similar to the one below appears Console UI ...

Page 83: ...he user that you want to remove from the group 5 Click the Left Arrow to remove the user s name from the Selected Users column It goes back into the Available Users column 6 Repeat the above for any other users that you want to remove from the group 7 Click Save when you are done ...

Page 84: ...ports and the devices connected to them are assigned on a port by port basis from the User or Group list of the User Management page Assigning Device Permissions From the User Menu To assign a device permissions to a user from the User menu do the following 1 Select Accounts on the menu bar 2 In the Sidebar click the user s name or In the main panel select the user s name then click Modify 3 In th...

Page 85: ...rights the user has no rights to view or perform any operations on the server connected to the port The port does not show up in the user s Sidebar or in the list in the main panel With this setting even if a user belongs to a group that has rights to the device the user will still not see the device in the Sidebar or list and will not be able to access it View Only The user can only view the remo...

Page 86: ...lick the group s name or In the main panel select the group s name then click Modify 2 In the Groups page that comes up select the Devices tab 3 The screen that comes up is the same one that appears in the User menu except that there isn t a No Access setting on this page The difference between using this page and the User page is that whatever settings you make apply to all members of the group i...

Page 87: ...75 Chapter 8 Port Access Overview When you log in to the switch the Port Access page comes up with the Connections page displayed Console UI Browser UI ...

Page 88: ...s may be nested under their parent switches Click the in front of a switch to expand the tree and see the nested ports Click the to collapse the tree and hide the nested ports A port s ID number is displayed in brackets next to the port icon For convenience the ports can be named see Configuring Port Properties page 90 for details Switches and ports that are on line have their monitor screen icons...

Page 89: ...8 The meanings of the choices are explained in the table below Choices Explanation All This is the default view With no other filter options selected all of the ports that are accessible to the user are listed in the Sidebar tree If any Favorites have been specified see page 81 you can drop down the list box and select Favorites instead of All If you select Favorites only the items you have select...

Page 90: ...formation at the device level and port connection configuration options at the port level Device Level When a Matrix KVM Switch is selected in the Sidebar the Connections page main panel displays a list of ports for the device that the user is authorized to access or view Console UI Browser UI ...

Page 91: ...a name has been assigned to a port it displays here Status The current status of the port online or offline If the port is online the word On appears If the port is offline a dash Console UI or the word Off Browser UI appears KVM Adapter The type of KVM Adapter Cable connected to the port See KVM Adapter Cables page 5 for adapter cable models and usage Operation Console UI only Connect means you c...

Page 92: ...n only be done with Console Modules and KVM Adapter cables that support virtual media Browser UI Port Attributes The port attributes are read only and are for your reference The attributes are configured on the Port Access Properties page see page 90 Associated Link If a PN0108 PON Power Over the NET power outlet port has been associated with this port see Association page 48 you can control its p...

Page 93: ...hat you frequently visit can be saved in a list here Simply open this page and select the port rather than hunting for it in the Sidebar In addition you can limit the ports that get scanned under Scan Mode to just the ones you have selected as Favorites see Scan Mode page 85 Console UI Browser UI ...

Page 94: ...the port in the Sidebar then click the Add to Favorites button that appears Or Select the port in the Sidebar then click Add Removing a Favorite To remove a favorite simply select it in the main panel then click then click Delete at the bottom of the main panel History The Matrix KVM Switch logs all the events that take place on it The History page displays the information in the log file Note The...

Page 95: ...users to set up their own individual working environments The Matrix KVM Switch stores a separate configuration record for each user profile and sets up the working configuration according to the Username that was keyed into the Login dialog box Console UI Browser UI ...

Page 96: ...n Mode see Auto Scanning page 108 Key in a value from 1 240 seconds The default is 5 seconds Screen Blanker If there is no input from the console for the amount of time set with this function the screen is blanked Key in a value from 0 30 minutes or check Disabled to disable this function If you check Disabled the screen is never blanked Note A setting of 0 zero has the same effect as checking Dis...

Page 97: ...re scanned Accessible All the ports that the user is permitted to access are scanned Power On Only the ports that the user is permitted to access and that have their attached computers powered on are scanned The default is Power On Beeper When set to Enabled the beeper sounds whenever a Port is changed when activating the Auto Scan function see page 108 or if only a single power line is connected ...

Page 98: ...ing indicates whether the user has logged in via a browser connection HTTPS or from a local console The information under the Console IP heading indicates For Console connections The console s name followed by a slash and then the console port number on the switch it is connected to For example Taipei 1 where the console s name is Taipei and it is connected to Console port 1 For Browser connection...

Page 99: ...tc Broadcast Mode works in conjunction with the View Mode function see View Mode page 85 View Mode broadens or narrows the focus of which ports appear in the Sidebar When you Broadcast a command it only goes to the ports currently listed in the Sidebar To enable Broadcast select the Enable radio button then click Save While Broadcast Mode is in effect a b appears before the Port ID Display of the ...

Page 100: ...KM0032 KM0532 KM0932 User Manual 88 Access The Access page is used to set user and group access rights on a port by port basis Console UI Browser UI ...

Page 101: ...user has no rights to view or perform any operations on the server connected to the port The port will not appear in the user s Sidebar With this setting even if a user belongs to a group that has rights to the device the user will still not see the device in the Sidebar and will not be able to access it View Only The user can only view the screen display of the server connected to the port The us...

Page 102: ...erties To configure a port s properties bring up the Port Properties configuration page as follows 1 Under the Port Access tab select the Properties menu item 2 Click on the port in the Sidebar or Select the port in the main panel then click Modify Console UI Browser UI ...

Page 103: ...multiple users have logged on as follows Exclusive The first user to switch to the port has exclusive control over the port No other users can view the port The Occupy Timeout function does not apply to ports which have this setting see Occupy Timeout below in this table Occupy The first user to switch to the port has control over the port However additional users may view the port s video display...

Page 104: ...ed as well To configure the KA7140 to interact with the connected device you need to set its serial parameters to match the parameters of the device as follows 1 In the Port Access page Sidebar select the port that the KA7140 is connected to 2 Select Properties on the menu bar 3 In the main panel select the KA7140 then click Modify at the bottom of the page The KA7140 s Properties page comes up Co...

Page 105: ...is to match the data bit setting of the serial console device Default is 8 which is the default for the majority of serial console devices Parity This bit checks the integrity of the transmitted data Choices are None Odd Even Set this to match the parity setting of the serial console device Default is Odd Stop Bits This indicates that a character has been transmitted Set this to match the stop bit...

Page 106: ...via a Java Applet Viewer Therefore the latest version of Sun s Java Runtime Environment JRE must be installed on the client computer the one you use to log into the Matrix KVM Switch with 3 The PON viewer can only be used in the current browser session If you log out the applet will stop You must download and run the applet again the next time you log in Once you download and run the Java Applet t...

Page 107: ...events that take place on it The log stores a maximum of 512 events When the limit is reached the oldest events get discarded as new events come in To view the contents of the log click the Log icon A screen similar to the one below appears Console UI Browser UI ...

Page 108: ...given in the table below Item Description Today Select this radio button to filter results for records from the current day only All Select this radio button to filter results for all the records in the log file Range Select this radio button to filter results for records for a particular time period then key in the From and To dates in their respective text input boxes using a YYYY MM DD format P...

Page 109: ...k Filter to bring up the Filter panel The browser based filter panel is similar to the console based one Refer back to the information given for the console based filter for operation details To dismiss this panel click the Filter button again Export Export provides a convenient means of auditing the log file When you click Export a dialog box comes up that offers the opportunity to open the conte...

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Page 111: ...ed files Firmware Upgrade allows super administrators to upgrade firmware for connected Matrix KVM Switches attached console modules and KVM adapter cables Note Maintenance is only available from a browser session The Backup Restore and Firmware Upgrade operations are not available from a console session Backup Restore When you click the Maintenance tab the Browser UI opens with the Backup Restore...

Page 112: ...rder to restore the configuration settings from this file 2 Click Save 3 In the dialog box that comes up click OK to save the configuration file System conf to a location on your hard disk 4 Navigate to the directory where you want to save the file and click Save Procedure Operation Backup Backs up the system configuration including master station settings user and group accounts user profiles por...

Page 113: ...estore page enter the password you set when the backup file was created Note If you did not set a password for the file leave the field blank 4 Click Restore When the Restore procedure has finished a message stating that the Matrix KVM Switch will reboot is sent to all users with active sessions After a short while the switch reboots When it comes back up the configuration settings that were resto...

Page 114: ...tions consoles attached to cascaded stations and KVM adapter cables connected to cascaded switches do not get upgraded with this function Each station including its consoles and KVM adapter cables must be upgraded on a station by station basis 3 Before performing the upgrade you may want to notify users that the system will be going down and that they should log out of their sessions To upgrade th...

Page 115: ...ck in the checkbox in front of the modules you want to upgrade Uncheck the modules that you do not want to upgrade 6 Click Browse Navigate to the directory where the firmware upgrade file is located and select it 7 Enable or disable Check Firmware Version If you enabled Check Firmware Version the current firmware level is compared with that of the upgrade file If the current version is equal to or...

Page 116: ...e switch to use the original factory installed main firmware version Once the switch is operational you can try upgrading the main firmware again Adapter Cable Firmware Upgrade Recovery Should the adapter firmware upgrade procedure fail for one of the KVM Adapter Cables and the adapter becomes unusable the following adapter firmware upgrade recovery procedure will resolve the problem 1 Unplug the ...

Page 117: ...r configuration purposes only All the ports that a user is permitted to access are listed in the Sidebar tree at the left of the page To access a device connected to one of the ports either double click its icon or click the port s Connect link in the main panel Once you switch to a port its screen displays on your monitor and your keyboard and mouse input affects the remote system You can operate...

Page 118: ... the toolbar icons are given in a table on page 107 When the toolbar displays mouse input is confined to the toolbar area and keyboard input has no effect on the computer connected to the port To carry out operations on the computer you must close the toolbar Recalling the Port Access Page To break the port connection and recall the Port Access page do the following Click the icon on the toolbar t...

Page 119: ...t one listed in the Sidebar tree Click to begin Auto Scan Mode The Matrix KVM Switch automatically switches among the ports that were selected for Auto Scanning with the Port Select and Show functions see Show page 77 This allows you to monitor their activity without having to switch among them manually Click to switch to the port that comes after the current one in the Sidebar tree Click to switc...

Page 120: ...me Auto Scan dwells on each port is set with the Scan Duration setting see Scan Duration page 84 but can be changed on the fly via hotkey see Hotkey Summary Table page 111 To start Auto Scanning with the toolbar showing tap the A key The Auto Scan function Auto Scan Mode cycles through the ports in order starting from the first port in the Sidebar An appears in front of the Port ID Display to indi...

Page 121: ...omatically switches after a fixed interval The Skip Mode hotkeys are the four Arrow keys Their operation is explained in the table below Port Number Switching To hotkey switch to a port using the port number method do the following 1 Hold down the Num Lock key 2 Press and release the minus key 3 Release the Num Lock key Num Lock 4 Key in the port s port number for example 09 5 Tap Enter Arrow Acti...

Page 122: ...pended only Hotkey compliant keystrokes described in the sections that follow can be input Pressing Esc exits Hotkey Mode Port ID Numbering Each computer on a KM0032 KM0532 KM0932 installation has a unique Port ID that reflects the position it occupies in the overall installation For example A computer connected to KVM Port 15 of a first stage KM0532 KM0932 would have a Port ID of 15 A computer co...

Page 123: ... or Left Click pauses Auto Scanning When Auto Scanning is paused pressing Any Key or another Left Click resumes Auto Scanning Invokes Skip Mode and Skips from the current port to the first accessible port previous to it Invokes Skip Mode and Skips from the current port to the next accessible port Invokes Skip Mode andSkips from the current port to the last accessible port of the previous Station I...

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Page 125: ...cted onto a wall for easy viewing of all operations and the entire installation can be monitored on a port by port basis Preparation The first step in preparing for RS 232 port operation is to use the modem cable that came with your Console Module to connect the module s RS 232 port to a COM port on your computer Next set up your serial terminal program such as HyperTerminal so that it s serial pa...

Page 126: ...ablish a connection via your terminal program the command screen comes up 1 Press Enter to bring up the Username prompt 2 Key in your username then press Enter to bring up the Password prompt 3 Key in your password then press Enter to bring up the command prompt ...

Page 127: ...profile for the Super Administrator or Administrator logging in over the RS 232 port must exist in the database of the KM0532 KM0932 that the Console Module is attached to Access rights Super Administrators can access consoles and ports that have been given Super Administrator Administrator and User access rights Administrators can only access consoles and ports that have been given Administrator ...

Page 128: ...cifies which console session to terminate see TS page 118 for details LI This is the List KVM Ports command It is followed by the console port number of the console whose KVM ports you wish to list see LI page 119 for details Note Following the command with the word ALL instead of the console port number lists the KVM ports for all available consoles LU This is the List User Profile command It is ...

Page 129: ...mand SP 05 18 This command switches the KVM focus of the session running on Console Port 5 from the port it is currently on to KVM Port 18 After this command is issued the display of the server connected to KVM Port 18 appears on Console 5 s monitor and Console 5 s keyboard and mouse input goes to the server connected to KVM Port 18 Example 2 Two Level Cascaded Installation SP 02 03 08 This comman...

Page 130: ...witch TK This command is used to terminate a KVM Port session and takes the following form TK XX Where XX represents the Console Port number of the Console Module that the KVM Port session you want to terminate is running on For example TK 08 terminates the KVM session running on the Console Module connected to Console Port 8 Once the session terminates the KM0532 KM0932 GUI displays on the Consol...

Page 131: ...vailable ports on all available Console Modules to be listed LU This command is used to list the user profiles of the users that have logged into the KM0532 KM0932 installation via the Console Modules that are available on a particular Console Module The command takes two forms LU XX LU ALL Where XX is a two digit number that represents the console port number on the KM0532 KM0932 of the Console M...

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Page 133: ...n provided Never spill liquid of any kind on the device Unplug the device from the wall outlet before cleaning Do not use liquid or aerosol cleaners Use a damp cloth for cleaning The device should be operated from the type of power source indicated on the marking label If you are not sure of the type of power available consult your dealer or local power company The device is designed for IT power ...

Page 134: ...isk of fire or electrical shock Do not attempt to service the device yourself Refer all servicing to qualified service personnel If the following conditions occur unplug the device from the wall outlet and bring it to qualified service personnel for repair The power cord or plug has become damaged or frayed Liquid has been spilled into the device The device has been exposed to rain or water The de...

Page 135: ...or out of a rack the slide rails can pinch your fingers After a device is inserted into the rack carefully extend the rail into a locking position and then slide the device into the rack Do not overload the AC supply branch circuit that provides power to the rack The total rack load should not exceed 80 percent of the branch circuit rating Make sure that all equipment used on the rack including po...

Page 136: ...ns that led up to the error Any other information you feel may be of help Email Support support aten com Online Support Technical Support http support aten com Troubleshooting Documentation Software Updates http www aten com Telephone Support 886 2 8692 6959 Email Support ATEN TECH support aten usa com ATEN NJ sales aten com Online Support Technical Support ATEN TECH http www aten usa com support ...

Page 137: ... Alert message appears to inform you that the device s certificate is not trusted and asks if you want to proceed The certificate can be trusted but the alert is triggered because the certificate s name is not found on the Microsoft list of Trusted Authorities You can ignore the warning and click Yes to go on ...

Page 138: ...twork page 44 The Local Console The easiest way to assign an IP address is from the local console Refer to First Time Setup page 27 for details on the procedure involved IP Installer For computers running Windows an IP address can be assigned with the IP Installer utility The utility can be obtained from the Download area of our web site Look under Driver SW and the model of your switch After down...

Page 139: ...ically DHCP or Specify an IP address If you chose the latter fill the IP Address Subnet Mask and Gateway fields with the information appropriate to your network 5 Click Set IP 6 After the IP address shows up in the Device List click Exit Browser 1 Set your computer s IP address to 192 168 0 XXX Where XXX represents any number or numbers except 60 192 168 0 60 is the default address of the KM0032 K...

Page 140: ... ules KVM adapter cables and Cat 5e or Cat 6 cable 2 Upgrade the firmware for the KVM adapter cables There are display problems on the monitor connected to the Console Module 1 Make sure that the console monitor is properly grounded 2 Use the grounding terminal on the Console Module to properly ground the Console Module I can t use the KA7230 and KA7240 Console Modules to login to the KM0032 KM053...

Page 141: ... the keyboard do not display correctly Change the keyboard layout setting for the port to match the layout of the keyboard that you are using To change the keyboard layout setting 1 Open the Port Management Webpage for the port you are having the problem with 2 In the Keyboard Layout field select the layout of the keyboard you want to use 3 Click Save 4 If the computer attached to the port is a Su...

Page 142: ...ng command m64config res 1024x768x60 2 Log out 3 Log in Video display problems with 13W3 interface systems e g Sun Ultra servers The display resolution should be set to 1024 x 768 60Hz Under Text Mode 1 Enter the ok prompt see below and issue the follow ing firmware commands setenv output device screen r1024x768x60 reset all Under XWindow 1 Open a console and issue the following command ffbconfig ...

Page 143: ... used to connect the devices The maximum distance from any console module to the lowest level KVM switch or Matrix Plus KVM adapter cable in a cascade cannot exceed 300 meters The maximum distance between any two KVM switches in the daisy chain cannot exceed 10 meters The maximum distance between the first and last KVM switches in the daisy chain cannot exceed 50 meters Expansion Type Brand Model ...

Page 144: ...KM0032 KM0532 KM0932 User Manual 132 Additional Connection Diagrams Console Modules KA7230 KA7240 ...

Page 145: ...Appendix 133 KVM Adapter Cables PON Setup KA7120 KA9120 by ATEN LINK KA7170 KA9170 by ATEN LINK KA9130 by ATEN LINK KA7176 KA7140 by ATEN LINK KA9140 SERIAL TERMINAL by A y ATEN TEN LIN LINK PN0108 ...

Page 146: ...Switches Reset 1 x Semi recessed Pushbutton Power 2 x Rocker F W Upgrade 1 x Slide LEDs Console Port On Line 5 Green 9 Green KVM Port On Line Selected 32 Dual colored Green Red Power 1 Blue I P Rating 100 240V AC 50 60 Hz 1A Power Consumption 120V 45W 230V 46W 120V 50W 230V 51W Emulation Keyboard Mouse PS 2 USB Serial Scan Interval 1 240 Seconds Video 1280x1024 60Hz max 300m Environment Operating ...

Page 147: ...hbutton Power 2 x Rocker F W Upgrade 1 x Slide LEDs KVM Port On Line Selected 32 Dual colored Green Red Station ID 1 x 7 Segment Display Orange Power 1 Blue I P Rating 100 240V AC 50 60 Hz 1A Power Consumption 120V 50W 230V 51W Emulation Keyboard Mouse PS 2 USB Serial Scan Interval 1 240 Seconds Video 1280x1024 60Hz max 300m Environment Operating Temperature 0 50o C Storage Temperature 20 60o C Hu...

Page 148: ... Language English IP Address 192 168 0 10 Lockout Period 3 minutes Logout Timeout 0 Disabled Maximum Login Failures 5 Occupy Timeout 60 seconds Port Access None Super Administrators and Administrators have full access Port ID Display Duration User Defined 3 seconds Port ID Display Mode The Port Number plus the Port Name Port ID Display Position Upper Left Corner Port Language U S English Port Oper...

Page 149: ...gs do the following 1 Power off the switch and remove its housing To restore the factory default settings use a jumper cap to short the mainboard jumper labeled J4 To restore the default login settings use a jumper cap to short the mainboard jumper labeled J3 2 Power on the switch 3 When a message appears on the console screen informing you that the factory default settings have been restored or t...

Page 150: ...below About SPHD Connectors Pin Assignment 1 DCD DB9 Female 2 RXD 3 TXD 4 DTR 5 GND 6 DSR 7 RTS 8 CTS 9 N A This product uses SPHD connectors for its KVM and or Console ports We have specifically modified the shape of these connectors so that only KVM cables that we have designed to work with this product can be connected ...

Page 151: ...proper equipment or attempted repair by anyone other than ALTUSEN This warranty does not cover products sold AS IS or WITH FAULTS IN NO EVENT SHALL ALTUSEN S LIABILITY EXCEED THE PRICE PAID FOR THE PRODUCT FURTHER ALTUSEN SHALL NOT BE RESPONSIBLE FOR DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THE PRODUCT ITS ACCOMPANYING SOFTWARE OR ITS DOCUMENTATION ALTU...

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Page 153: ...32 Console Port Operation 105 Console UI Keyboard Navigation 37 Creating groups 62 D Daisy chaining 25 Date Time 52 Deleting groups 64 Deleting user accounts 61 Device Assignment 72 Device Management 41 ANMS 46 Date Time 52 General 42 Network 44 System 55 Device Permissions assigning 72 74 DNS Server 45 Dual Root 43 E Export log file 97 F Factory default settings 136 restoring 137 Favorites page 8...

Page 154: ...le UI 37 KM0032 8 front view 8 rear view 10 KM0532 KM0932 front view 6 rear view 9 KVM Adapter Cables 5 KVM adapter cables connection diagrams 133 L Log Browser UI 97 Console UI 96 Log File 95 Log file export 97 Log filtering Browser 97 Console 96 Logging in Browser 34 Console 33 Login Invalid login 33 M MAC Address 42 Maintenance 99 Modifying groups 64 Modifying user accounts 61 N Network 44 O OK...

Page 155: ...p Mode 109 SMTP Settings 47 Specifications 134 135 Stacking 12 Stop A keys 130 Sun Solaris 130 System 55 System Requirements Consoles 4 T Technical Support 124 Telephone Support iii Time 52 Timeout 43 Toolbar 106 Hotkey port switching 108 Icons 107 Toolbar hotkey 84 troubleshooting 128 Trusted Certificates 125 U User Interface 35 User interface Browser UI components 39 Browser UI main page 38 Cons...

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