Alpha Group OutBack Power MATE3, Owner'S Manual

Page: 139 / 160

900-0117-01-00 Rev A
137
Troubleshooting
Basic Troubleshooting of the MATE3
Table 3 Basic Troubleshooting
Symptom Possible Cause Remedy
The MATE3 is powered by the OutBack
product to which it is connected. Make sure
that all OutBack products are powered-up
and operating correctly before connecting
the MATE3. Check or replace the CAT5 cables running
from the MATE3 to the OutBack product. MATE3 does not
power up.
The left-hand RJ45 port on the back of the
MATE3 is used for computer communications.
It cannot power a MATE3. Make sure the CAT5 cable is plugged into
the correct RJ45 port (the right-hand port).
HUB loses power
when cable is
plugged into MATE. The left-hand RJ45 port on the back of the
MATE3 is wired differently and may short out
a HUB. Make sure the CAT5 cable is plugged into
the correct RJ45 port (the right-hand port).
MATE3 does not
display a particular
device, meter, or
setting.
Make sure that all OutBack Products are
powered-up and operating correctly before
connecting the MATE3. Check or replace the CAT5 cables running
from the MATE3 to the OutBack product.
If a HUB is being used, make sure no
OutBack products have been moved,
unplugged, or added.
Voltmeter for a
particular device or
screen is inaccurate. Meter could be miscalibrated. Confirm correct voltage with an accurate
voltmeter. (Make all tests on the terminals
of the OutBack product.) If necessary, adjust
the product meter using the Calibration
menus.