10
Keep the TV at a sufficient distance from other electronic products.
Try another channel, maybe it is an exit broadcasting signal problem.
Bad TV signal (Display mosaic or snowflakes)
Check the signal cable and adjust the antenna.
Fine tune the channel.
Try another channel.
Multimedia Player/Solution
‘This file is invalid’ appears or audio is normal but video is abnormal
The media file may be damaged, check if the file can be played on the PC.
Check if video and audio codecs are supported.
‘Unsupported audio’ appears or video is normal but audio is abnormal
The media file may be damaged, check if the file can be played on the PC.
Check if video and audio codecs are supported.
Network/ Solution (May not be available)
Network failure
Check if the router works well.
For models needing USB dongle to connect to internet, check if the USB dongle is inserted well.
Make sure the TV has connected to the router successfully.
Browser/Solution (May not be available)
Web page cannot be displayed completely
.
Flash is not supported.
Browser is forced to be shut down.
Web page includes too many large pictures, this leading to insufficient memory and closing the
browser.
