5. Appendix A: Troubleshooting
Below is a list of commonly asked questions. Before
calling technical support, please look through these
issues to see if they help to solve your problem.
5.1 The ADSL Router is not functional
1.) Check to see that the power LED is green and
than the network cables are installed correctly.
Refer to the easy start guide for more details.
2.) Check to see that the ETH/LAN and PPP/WAN
LEDs are green.
3.) Check to see that the DSL LED is green
4.) Make sure you are not connecting the USB and
the Ethernet port at the same time. You must
only use 1 interface at a time.
5.) Check the settings on your PC. Again, refer to
the easy start guide for more details
6.) Check the ADSL Router’s settings.
7.) From your PC, can you PING the ADSL Router?
Assuming that the ADSL Router has DHCP ena-
bled and your PC is on the same subnet as the
gateway, you should be able to PING the gate-
way.
8.) Can you PING the WAN IP? Your ISP should
have provided the IP address of their server. If
you can ping the ADSL Router and your protocols
are configured correctly, you should be able to
ping the ISPs network. If you cannot PING the
ISPs network, make sure you are using the cor-
rect protocols with the correct VPI/VCI values.
9.) Make sure NAT is enabled for your connection.
If NAT is disabled the ADSL Router will not route
frames correctly (except in Bridge connection).
5.2 I can’t connect to the ADSL Router.
1.) Check to see that the power LED is green and
that the network cables are installed correctly;
see the easy start guide for more details.
2.) Make sure you are not connecting the USB and
the Ethernet port at the same time. You must
only use 1 interface at a time.
3.) Make sure that your PC and the ADSL Router is
on the same network segment. The ADSL
Router’s default IP address is 192.168.1.1. If you
are running a Windows based PC, you can open
a DOS window and type IPCONFIG; make sure
that the network adapter that is connected to
the gateway is within the same 192.168.1.x sub-
net.
4.) Also, your PC’s Subnet Mask should match the
gateways subnet mask. The gateway has a
default subnet mask of 255.255.255.0.
5.) If this still does not work, press the reset button
for 10 seconds. This will place the gateway into
its factory default state. Go through the above
procedures again.
6.) Make sure NAT is enabled for your connection. If
NAT is disabled the ADSL Router will not route
frames correctly (except in Bridge connection).
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