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Allied Telesis DNC10 Series, Installation And User Manual

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Allied Telesis DNC10 Series Installation And User Manual Download Page 109

109

Chapter 6

Troubleshooting

This chapter describes troubleshooting procedures. It contains the 
following sections:

“Troubleshooting Checklist” on page 110

“Testing Network Connectivity” on page 113

Summary of Contents for DNC10 Series

Page 1: ...613 002857 Rev B DNC10 Series Single 10G Port Network Interface Cards with PCIe x4 Express Interface DNC10T DNC10LC DNC10SP Installation and User s Guide...

Page 2: ...espective owners Allied Telesis Inc reserves the right to make changes in specifications and other information contained in this document without prior written notice The information provided herein i...

Page 3: ...from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help This device complies with part 15 of the FCC Rules Operation is subject to the following...

Page 4: ...4 RFI Emissions FCC Class B EN55032 Class B VCCI Class B ICES 003 Issue 6 Immunity EN55035 Electrical Safety EN2368 1 TUV UL 62368 1 CULUS Laser Safety EN60825...

Page 5: ...ed into multiple languages in the Translated Safety Statements document at www alliedtelesis com library Remarque Les consignes de s curit portant le symbole sont traduites dans plusieurs langues dans...

Page 6: ...6...

Page 7: ...0T Twisted Pair Copper Cable 39 Chapter 3 Installing the Driver Software 41 Overview 42 Guidelines 42 Installing the Driver Using the Device Manager 42 Installing the Driver Using the Silent Installat...

Page 8: ...tor Mode 95 Wait for Link 97 Wake from Power Off State 99 Wake on Link 101 Wake on Magic Packet 102 Wake on Pattern Match 103 Wake on Ping 104 Chapter 5 Uninstalling the Driver Software 105 Overview 1...

Page 9: ...DNC10T Link and Activity LEDs 24 Table 5 Weights 115 Table 6 Dimensions 115 Table 7 Environmental Specifications 116 Table 8 Operating Voltages and Maximum Power Consumption 116 Table 9 Pin Signals on...

Page 10: ...List of Tables 10...

Page 11: ...omputer 49 Figure 22 Advanced Properties Window 59 Figure 23 ARP Offload Page 60 Figure 24 Downshift Retries Page 61 Figure 25 Energy Efficient Ethernet Page 62 Figure 26 Flow Control Page 63 Figure 2...

Page 12: ...igure 52 Wake on Magic Packet Page 102 Figure 53 Wake on Pattern Match Page 103 Figure 54 Wake on Ping Page 104 Figure 55 Device Manager Shortcut Menu 107 Figure 56 IPCONFIG Command 114 Figure 57 Ping...

Page 13: ...10 Series adapters The Preface discusses the following topics Safety Symbols Used in this Document on page 14 Contacting Allied Telesis on page 15 This guide contains the installation instructions for...

Page 14: ...aution Cautions inform you that performing or omitting a specific action may result in equipment damage or loss of data Warning Warnings inform you that performing or omitting a specific action may re...

Page 15: ...earn about Return Merchandise Authorizations RMAs and contact Allied Telesis technical experts USA and EMEA phone support Select the phone number that best fits your location and customer type Hardwar...

Page 16: ...Preface 16...

Page 17: ...DNC10 Series network interface cards NICs with Wake on LAN WoL This chapter contains the following sections Functional Description on page 18 DNC10LC Fiber Optic Port on page 20 DNC10SP SFP Port on p...

Page 18: ...pular protocols used in the data center and includes features such as Data Center Bridging Enterprise networks that use multiple protocols and multiple network fabrics benefit from the ability of the...

Page 19: ...ransceivers After physically installing the DNC10 Series network adapter in your computer install the driver software by referring to Chapter 3 Installing the Driver Software on page 41 Table 1 DNC10...

Page 20: ...erboard bus interface as shown in Figure 1 Figure 1 DNC10LC Adapter Card The LC fiber optic adapter port is shown in Figure 2 Figure 2 Duplex LC Connector on the DNC10LC Network Adapter Table 2 descri...

Page 21: ...odels 1Gbps SPSX and SPLX short and long distance SFP transceivers using multi mode or single mode fiber optic cable 10Gbps SP10SR and SP10LR SFP short and long distance SFP transceivers using multi m...

Page 22: ...s data sheet on the Allied Telesis web site The SFP port is shown in Figure 4 Figure 4 SFP Port on the DNC10SP Adapter Table 2 describes the link states that the LED indicates Table 3 DNC10SP LED Stat...

Page 23: ...The adapter has a PCIe x4 motherboard bus connector as shown in Figure 5 Figure 5 DNC10T Adapter Card The twisted pair cable port is shown in Figure 6 Figure 6 Twisted Pair Cable Port The minimum cabl...

Page 24: ...e Amber Steady On The transceiver has established a 100Mbps or 1 2 5 5G link to a remote device The user will need to check connection properties in the OS to determine the actual link speed Off The p...

Page 25: ...IP and UDP checksum Virtual LANs VLANs 802 1q VLAN tagging Jumbo Frame support up to 16 KBytes Advanced Configuration and Power Interface ACPI power management compliant Low profile form factor RoHS c...

Page 26: ...Chapter 1 Introduction 26...

Page 27: ...ntains the following sections System Requirements on page 28 Reviewing Safety Precautions on page 29 Pre Installation Checklist on page 31 Replacing the Bracket on page 32 Installing a Network Adapter...

Page 28: ...NC10 series network adapter make sure your system meets the requirements listed below Computer with one of the following operating systems installed Windows 10 64 bit Windows Server 2016 Windows Serve...

Page 29: ...s com library Warning Do not stare into the laser beam L2 Warning The fiber optic ports contain a Class 1 laser device When the ports are disconnected always cover them with the provided plug Exposed...

Page 30: ...Make sure to use only insulated or nonconducting tools Verify that the system is powered OFF and unplugged before accessing internal components Installation or removal of modules must be performed in...

Page 31: ...ied Telesis website record the path to where the driver file resides on your system 4 If your system is active shut it down 5 When system shutdown is complete unplug your system 6 Holding the adapter...

Page 32: ...rofile bracket from the network adapter and replace it with the standard bracket You can also use this procedure to remove the standard bracket and replace it with the low profile bracket To replace t...

Page 33: ...DNC10 Series Network Interface Cards Installation and User s Guide 33 Figure 8 Fastening Screws onto Standard Bracket...

Page 34: ...e is being installed in a system that operates with voltages that can be lethal Before you remove the cover of your system you must observe the following precautions to protect yourself and to prevent...

Page 35: ...lace You may need it for future use See Figure 10 Figure 10 Removing the Faceplate From PCIe Slot 4 Remove the network adapter from the shipping package and store the packaging material in a safe loca...

Page 36: ...m or the adapter If the adapter resists seating remove it from the system realign it and try again E47 6 Secure the network adapter to the chassis with a Phillips head screw not provided as shown in F...

Page 37: ...rface Cards Installation and User s Guide 37 9 Power the system on When the system returns to proper operation the network adapter is fully installed Next connect the network cables See Connecting the...

Page 38: ...kin or eye damage L4 2 Remove the dust cover from the duplex LC connector on the fiber optic port 3 Connect one end of the cable to the network adapter 4 Connect the other end of the cable to the fibe...

Page 39: ...k cable to the network adapter perform the following procedure 1 Prepare a twisted pair copper cable 2 Connect one end of the cable to the network adapter 3 Connect the other end of the cable to the a...

Page 40: ...Chapter 2 Installing the Hardware 40...

Page 41: ...eries network adapter onto your operating system It contains the following topics Overview on page 42 Downloading the Driver Software on page 43 Accessing the Device Manager on page 45 Installing the...

Page 42: ...ministrative privileges When you install the DNC10 Series network adapter on your computer and start the system the system detects a new adapter and may install a default driver In either case you mus...

Page 43: ...re 1 Open a web browser such as Internet Explorer or FireFox on your computer and enter the following http www alliedtelesis com support software The Allied Telesis Software Download page is displayed...

Page 44: ...ter and your operating system 9 Save the zip folder onto your system 10 Right click the zip folder and select Extract All A window appears and prompts you to specify the location of a folder where you...

Page 45: ...r The procedures for accessing the Device Manager are slightly different among Windows operating systems To access the Device Manager on your operating system follow one of the procedures below Option...

Page 46: ...Manager Window Option 2 Another option to accessing the Device Manager is 1 Type Device Manager in the search field at the bottom left corner The following screen appears Figure 18 Searching for Devic...

Page 47: ...r adapter card Note To install the driver software you must have administrative privileges To install the driver software do the following 1 Access the Device Manager see Accessing the Device Manager...

Page 48: ...ernet access a Right click on Allied Telesis DNC10 Series Fiber Ethernet Note The Device Manager may identify the new DNC10 adapter as an Ethernet Controller Aquantia device or Allied Telesis device T...

Page 49: ...my computer for driver software The Browse for Drivers on Your Computer window prompts you to enter the location of the driver folder See Figure 21 as an example Figure 21 Browse for Drivers on Your C...

Page 50: ...Chapter 3 Installing the Driver Software 50 A confirmation message appears when the driver software is successfully updated 6 Click Close...

Page 51: ...ftware you use the same procedure for installing the driver software for the first time The only difference between updating and installing the driver software is the name of your adapter that the Dev...

Page 52: ...soft You can obtain the latest DPInst by downloading and installing the latest WDK from the Microsoft website Installing the Driver Silently To install the driver silently perform the following instru...

Page 53: ...uppresses the display of wizard pages user dialog boxes and other user intervention requests The driver is installed silently Viewing Supported DPInst Options You can display help information about th...

Page 54: ...Chapter 3 Installing the Driver Software 54...

Page 55: ...oad v1 IPv4 on page 71 Large Send Offload v2 IPv4 on page 72 Large Send Offload v2 IPv6 on page 73 Link Speed on page 74 Locally Administered Address on page 76 Log Link State Event on page 78 Maximum...

Page 56: ...Chapter 4 Modifying Advanced Properties 56 Wake from Power Off State on page 99 Wake on Link on page 101 Wake on Magic Packet on page 102 Wake on Pattern Match on page 103 Wake on Ping on page 104...

Page 57: ...ess the advanced properties access Device Manager then go to each advanced property page Guidelines Here are the guidelines to modifying the advanced properties To change the advanced property setting...

Page 58: ...r adapter and select a feature you want to change its setting 1 Access the Device Manager See Accessing the Device Manager on page 45 2 In the Device Manager window click Network Adapters 3 Double cli...

Page 59: ...DNC10 Series Network Interface Cards Installation and User s Guide 59 Figure 22 Advanced Properties Window...

Page 60: ...C address To enable or disable the ARP Offload feature do the following 1 Access the Advanced Properties See Accessing Advanced Properties on page 58 2 Select ARP Offload in the Property box The ARP O...

Page 61: ...ly failing This only applies to DNC10T To specify or change the Downshift Retries feature do the following 1 Access the Advanced Properties See Accessing Advanced Properties on page 58 2 Select Downsh...

Page 62: ...Advanced Properties See Accessing Advanced Properties on page 58 2 Select Energy Efficient Ethernet in the Property box The Energy Efficient Ethernet page is displayed as shown in Figure 25 Figure 25...

Page 63: ...s the Advanced Properties See Accessing Advanced Properties on page 58 2 Select Flow Control in the Property box The Flow Control page is displayed as shown in Figure 26 Figure 26 Flow Control Page 3...

Page 64: ...Chapter 4 Modifying Advanced Properties 64 4 Click OK...

Page 65: ...able or disable the Interrupt Moderation feature do the following 1 Access the Advanced Properties See Accessing Advanced Properties on page 58 2 Select Interrupt Moderation in the Property box The In...

Page 66: ...specify or change the Interrupt Moderation Rate feature do the following 1 Access the Advanced Properties See Accessing Advanced Properties on page 58 2 Select Interrupt Moderation Rate in the Propert...

Page 67: ...DNC10 Series Network Interface Cards Installation and User s Guide 67 Medium ITR 950 Low ITR 400 Off ITR 0 no limit 4 Click OK...

Page 68: ...d as shown in Figure 29 Figure 29 IPv4 Checksum Offload Page 3 Select one of the following options Disabled Disables the IPv4 Checksum Offload function for both receiving and transmitting Rx Tx Enable...

Page 69: ...Maximum frame size is set at 1500 bytes by default Jumbo Packet disabled To increase the maximum frame size choose one of the values from the drop down list To change the Jumbo Packet setting do the f...

Page 70: ...Chapter 4 Modifying Advanced Properties 70 Disabled The adapter does not handle jumbo frames 4 Click OK...

Page 71: ...nable or disable the Large Send Offload v1 IPv4 feature do the following 1 Access the Advanced Properties See Accessing Advanced Properties on page 58 2 Select Large Send Offload v1 IPv4 in the Proper...

Page 72: ...Large Send Offload v2 IPv4 feature do the following 1 Access the Advanced Properties See Accessing Advanced Properties on page 58 2 Select Large Send Offload v2 IPv4 in the Property box The Large Send...

Page 73: ...rge Send Offload v2 IPv6 feature do the following 1 Access the Advanced Properties See Accessing Advanced Properties on page 58 2 Select Large Send Offload v2 IPv6 in the Property box The Large Send O...

Page 74: ...To specify or change the port speed do the following 1 Access the Advanced Properties See Accessing Advanced Properties on page 58 2 Select Link Speed in the Property box The Link Speed page is displ...

Page 75: ...t the SFP speed and link speed will be set to 10G or 1G accordingly 10G Link speed is 10G per second 1G Link speed is 1G per second All other settings are invalid Note The DNC10T uses standard auto ne...

Page 76: ...a 12 digit hexadecimal number To specify or change the Locally Administered Address do the following 1 Access the Advanced Properties See Accessing Advanced Properties on page 58 2 Select Locally Admi...

Page 77: ...te The appropriate assigned ranges and exceptions for the locally administered address include the following The range is 00 00 00 00 00 01 to FF FF FF FF FF FD Do not use a multicast address least si...

Page 78: ...disable the Log Link State Event feature do the following 1 Access the Advanced Properties See Accessing Advanced Properties on page 58 2 Select Log Link State Event in the Property box The Log Link...

Page 79: ...eues do the following 1 Access the Advanced Properties See Accessing Advanced Properties on page 58 2 Select Maximum Number of RSS Queues in the Property box The Maximum Number of RSS Queues page is d...

Page 80: ...eature do the following 1 Access the Advanced Properties See Accessing Advanced Properties on page 58 2 Select NS Offload in the Property box The NS Offload page is displayed as shown in Figure 38 Fig...

Page 81: ...tagged frames with VLAN Enabled the adapter sends and receives VLAN tagged frames To assign a VLAN ID to the adapter see VLAN ID on page 94 To enable or disable the Priority VLAN feature do the follow...

Page 82: ...Modifying Advanced Properties 82 Priority VLAN Disabled Prevents packet prioritization and VLAN tagging Packet Priority Enabled Allows packet prioritization only VLAN Enabled Allows VLAN tagging only...

Page 83: ...ve Buffers feature do the following 1 Access the Advanced Properties See Accessing Advanced Properties on page 58 2 Select Receive Buffers in the Property box The Receive Buffers page is displayed as...

Page 84: ...ultiprocessor system To enable or disable the Receive Side Scaling feature do the following 1 Access the Advanced Properties See Accessing Advanced Properties on page 58 2 Select Receive Side Scaling...

Page 85: ...nts and passing them to the host TCP IP stack in one operation so that NDIS and TCP IP need only look at one header for the entire sequence To enable or disable the Receive Segment Coalescing IPv4 fea...

Page 86: ...Chapter 4 Modifying Advanced Properties 86 4 Click OK...

Page 87: ...nts and passing them to the host TCP IP stack in one operation so that NDIS and TCP IP need only look at one header for the entire sequence To enable or disable the Receive Segment Coalescing IPv6 fea...

Page 88: ...Chapter 4 Modifying Advanced Properties 88 4 Click OK...

Page 89: ...Device Manager on your operating system See Accessing Advanced Properties on page 58 2 Select TCP UDP Checksum Offload IPv4 in the Property box The TCP UDP Checksum Offload IPv4 page is displayed as...

Page 90: ...apter 4 Modifying Advanced Properties 90 Offload IPv4 function only for receiving IPv4 packets Tx Enabled Enables the TCP UDP Checksum Offload IPv4 function only for transmitting IPv4 packets 4 Click...

Page 91: ...ss the Device Manager on your operating system See Accessing Advanced Properties on page 58 2 Select TCP UDP Checksum Offload IPv6 in the Property box The TCP UDP Checksum Offload IPv6 page is display...

Page 92: ...apter 4 Modifying Advanced Properties 92 Offload IPv6 function only for receiving IPv6 packets Tx Enabled Enables the TCP UDP Checksum Offload IPv6 function only for transmitting IPv6 packets 4 Click...

Page 93: ...To specify or change the Transmit Buffers feature do the following 1 Access the Device Manager on your operating system See Accessing Advanced Properties on page 58 2 Select Transmit Buffers in the Pr...

Page 94: ...g 1 Access the Advanced Properties See Accessing Advanced Properties on page 58 2 Select VLAN ID in the Property box The VLAN ID page is displayed as shown in Figure 47 Figure 47 VLAN ID Page 3 Specif...

Page 95: ...tor Mode feature do the following 1 Access the Advanced Properties See Accessing Advanced Properties on page 58 2 Select VLAN Monitor Mode in the Property box The VLAN Monitor Mode page is displayed a...

Page 96: ...Chapter 4 Modifying Advanced Properties 96 4 Click OK...

Page 97: ...ver versions To change the Wait for Link feature do the following 1 Access the Advanced Properties See Accessing Advanced Properties on page 58 2 Select Wait for Link in the Property box The Wait for...

Page 98: ...Chapter 4 Modifying Advanced Properties 98 connected to OS On If set to On driver will report only actual link state of the network interface 4 Click OK...

Page 99: ...e feature do the following 1 Access the Advanced Properties See Accessing Advanced Properties on page 58 2 Select Wake from Power Off State in the Property box The Wake from Power Off State page is di...

Page 100: ...Chapter 4 Modifying Advanced Properties 100 Note This feature may require addition settings in the OS and or BIOS...

Page 101: ...disable the Wake on Link feature do the following 1 Access the Advanced Properties See Accessing Advanced Properties on page 58 2 Select Wake on Link in the Property box The Wake on Link page is disp...

Page 102: ...g 1 Access the Advanced Properties See Accessing Advanced Properties on page 58 2 Select Wake on Magic Packet in the Property box The Wake on Magic Packet page is displayed as shown in Figure 52 Figur...

Page 103: ...Wake on Pattern Match feature do the following 1 Access the Advanced Properties See Accessing Advanced Properties on page 58 2 Select Wake on Pattern Match in the Property box The Wake on Pattern Matc...

Page 104: ...e on Ping feature do the following 1 Access the Advanced Properties See Accessing Advanced Properties on page 58 2 Select Wake on Ping in the Property box The Wake on Ping page is displayed as shown i...

Page 105: ...ribes how to uninstall the driver software for the DNC10 Series network adapter This chapter contains the following topics Overview on page 106 Uninstalling the Driver Software Using Device Manager on...

Page 106: ...installation method you can also uninstall driver software in two ways Uninstalling the Driver Software Using Device Manager on page 107 Uninstalling the Driver Software Silently on page 108 Guideline...

Page 107: ...Device Manager See Accessing the Device Manager on page 45 3 In the Device Manager window expand the Network Adapters folder 4 Right click the Allied Telesis AT DNC10 Series Series Ethernet The shortc...

Page 108: ...intervention perform the following steps 1 Open a command prompt window with administrator privileges 2 Change the directory to the folder where the dpinst utility and the driver files reside 3 Unins...

Page 109: ...109 Chapter 6 Troubleshooting This chapter describes troubleshooting procedures It contains the following sections Troubleshooting Checklist on page 110 Testing Network Connectivity on page 113...

Page 110: ...network device is powered on and operating properly Try connecting the adapter to another network device Repeat the procedure for installing the adapter driver Refer to Installing the Driver Software...

Page 111: ...port in the adapter Verify that the fiber optic ports on the fiber optic transceiver and remote network device have the same operating properties including wavelength fiber optic cable type and maximu...

Page 112: ...he DNC10T adapter Verify that the Ethernet cable is securely connected to the ports on the network adapter and network device Verify that the cable is correct for the link speed Refer to DNC10T Twiste...

Page 113: ...dress of another network device If the new DNC10 adapter is the only network adapter in the computer you may test it either by having it ping another device or by having another device ping the adapte...

Page 114: ...are performing the ping command at the system with the new adapter specify the IP address of a remote device the adapter should ping If you are performing the command at another system enter the IP ad...

Page 115: ...e 5 contains the weights of the adapter cards Table 6 contains the dimensions of the adapter cards Table 5 Weights Network Interface Card Weight DNC10LC 4 25 g 0 15 oz DNC10SP 2 83 g 0 10 oz DNC10T 2...

Page 116: ...32 F to 122 F DNC10SP 0 C to 50 C 32 F to 122 F DNC10T 0 C to 40 C 32 F to 104 F Storage Temperature 25 C to 70 C 13 F to 158 F Operating Humidity 5 to 95 non condensing Storage Humidity 5 to 95 non c...

Page 117: ...tor on the DNC10T adapter Figure 58 Pin Layout Front View of the Twisted Pair Port on the DNC10T Adapter Table 9 lists the pin signals at 100Mbps Table 9 Pin Signals on the RJ 45 Twisted Pair Port at...

Page 118: ...Table 10 lists the pin signals at 1 2 5 5 10Gbps Table 10 Pin Signals on the Twisted Pair Port at 1 2 5 5 10Gbps Pin Pair Signal 1 1 TX and RX 2 1 TX and RX 3 2 TX and RX 4 3 TX and RX 5 3 TX and RX 6...

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