6
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
SOLUTION
Faucet leaks underneath
handle.
Bonnet has come loose or O-ring on cartridge
is dirty or twisted.
1. Move the handle to the OFF position.
Unscrew the handle screw and remove
the handle.
2. Tighten the bonnet by turning it clockwise.
Move the cartridge stem to the ON posi-
tion. The leak should stop draining out
from around the cartridge stem.
3. If the leak does not stop, shut off the water
supply. Remove the bonnet by turning it
counterclockwise. Lift out the cartridge
valve. Inspect the larger O-ring on the
cartridge bonnet and the smaller O-ring on
the cartridge stem. Remove any debris from
the O-rings. If either O-ring is twisted,
straighten it. If either O-ring is damaged,
replace the cartridge by calling customer
service.
4. Position the cartridge back into the faucet
body. Make sure the ridges on the two
sides of the cartridge bonnet fit into the
grooves on the two sides of the faucet
body. Tightly screw the bonnet onto the
faucet body.
5. Reinstall the handle.
Water does not com-
pletely shut off.
Rubber valve seat is dirty, stuck, or broken.
1. Shut off the water supply.
2. Remove the handle from the faucet body.
Loosen the bonnet by turning it counter-
clockwise. Lift out the cartridge assembly.
3. Inspect the rubber valve seat in the faucet
body. If there is debris or brass scrap on
the surface of the seat, remove it. If the
rubber seat is stuck tightly in the water
inlet hole, push it gently with a fingertip so it
moves up and down smoothly. The spring
(smaller end up) must be placed back
underneath the valve seat. If the rubber
valve seat is worn out or broken, replace the
cartridge by calling customer service.
4. Position the cartridge back into the faucet
body. Make sure the ridges on the two
sides of the cartridge bonnet fit into the
grooves on the two sides of the faucet
body. Tightly screw the bonnet onto the
faucet body.
5. Reinstall the handle.
CARE AND CLEANING
Clean periodically with a soft cloth. Avoid abrasive cleaners, steel wool, and harsh chemicals as these will dull the finish
and void your warranty.
