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Allen-Bradley PanelView Plus 2711P User Manual Download Page 142

Publication 2711P-UM001B-EN-P 

8-4

        Troubleshooting and Maintenance

Troubleshooting 
Components

This section provides tips on how to isolate problems with individual 
components of the PanelView Plus terminal, including the display, 
touch screen, keypad, attached keyboard or mouse.

Display Problems

This section provides tips on how to isolate problems with the 
Display.

•

Check the brightness setting of the Display

. Is the display 

brightness dim or unreadable? 

From Configuration Mode, open Terminal Settings>Display 
Intensity.  

•

Check the contrast setting of Display for 400-600 grayscale 
displays.

 From Configuration Mode, open Terminal 

Settings>Display Contrast. 

•

Check the Screen Saver settings

. Is the backlight turning off 

or dimming the display unexpectedly.

From Configuration Mode, open Terminal 
Settings>Display>Screen Saver. 

•

Check the LED indicators

. Do they flash during startup? Is 

power on and is the unit attempting to start?

•

Check the Display temperature (700-1500 only)

.

 From 

Configuration Mode, open the Terminal 
Settings>Display>Display Temperature screen. Poor contrast and 
slow screen updates will occur if the Display is too cold or too 
hot.

•

Check the startup messages

. Is the Display operating at all 

and do the startup messages appear? Record any error message 
and use the System Error Message table on page 8-10 for 
troubleshooting.

•

Replace the Display Module if all other attempts do not 
resolve problem (700-1500 only)

. If replacing the Display 

Module corrects the problem, then the Display was not 
functioning properly.

Summary of Contents for PanelView Plus 2711P

Page 1: ...PanelView Plus Operator Terminals 2711P 400 600 700 1000 1250 1500 User Manual AB Drives...

Page 2: ...ckwell Automation Inc cannot assume responsibility or liability for actual use based on the examples and diagrams No patent liability is assumed by Rockwell Automation Inc with respect to use of infor...

Page 3: ...Chapter 2 Installation Chapter Objectives 2 1 Hazardous Locations 2 1 Environmental Considerations 2 3 Enclosures 2 3 Clearances 2 4 Required Tools 2 4 Cutout Dimensions 2 4 Mounting Dimensions 2 5 4...

Page 4: ...ay Module 5 9 Replacing the Battery 5 11 Replacing Bezel 5 13 Replacing Backlight 5 15 Installing the Remote AC Power Supply 5 18 Removing the Product ID Label 5 18 Installing Keypad Legend Inserts 5...

Page 5: ...Ethernet Problems 8 8 Advanced Troubleshooting 8 9 Startup Error Messages 8 10 Startup Status Messages 8 11 System Identification Errors 8 12 Entering Configuration Mode during Startup 8 13 Startup P...

Page 6: ...Publication 2711P UM001B EN P Table of Contents iv...

Page 7: ...nded audience European Union Directive Compliance Rockwell Automation Support Packing List The following items are shipped with an assembled PanelView Plus terminal Power terminal block RSView Machine...

Page 8: ...power and reset the PanelView Plus terminal 4 Using Configuration Mode Shows how to use the PanelView Plus configuration screens to load run applications and configure terminal settings for the Panel...

Page 9: ...vironment EN 61000 6 2 EMC Generic Immunity Standard Part 2 Industrial Environment This product is intended for use in an industrial environment Low Voltage Directive This product is tested to meet Co...

Page 10: ...ou can also contact a special Customer Support number for initial help in getting your module up and running New Product Satisfaction Return Rockwell tests all of our products to ensure that they are...

Page 11: ...tures catalog number configuration product components Software Support RSView Machine Edition runtime is included with all PanelView Plus terminals RSView Machine Edition is runtime and terminal confi...

Page 12: ...ale graphic displays keypad input support PanelView Plus 600 terminals offer color or grayscale graphic displays keypad touch screen or keypad touch screen input base configured unit with RS 232 Only...

Page 13: ...t 1 USB port and a network interface for communication module RS 232 Only RS232 Ethernet and Modular Communications Interface Base Configured Unit with RS 232 and USB Port only USB Port RS 232 Port Co...

Page 14: ...ork interface to increase your communications capability DH 485 DH Remote I O single rack Isolated RS 232 The Communication Module installs easily on the back of the unit AC or DC Power The base confi...

Page 15: ...terminals 3 7 inch grayscale 320 x 240 graphics display with keypad 600 terminals 5 5 inch color or grayscale 320 x 240 graphics display with keypad touch screen or keypad touch support Touch Screen T...

Page 16: ...nal with Keypad or Keypad Touch Screen Navigation Keys Numeric Keypad Backspace and Enter Keys Tab and Shift Keys 8 Programmable Function Keys 10 Programmable Function Keys Replaceable ID Label Replac...

Page 17: ...r interface devices that feature graphic color display modules with keypad touch screen or keypad touch screen support analog resistive touch screen field replaceable bezels modular communications for...

Page 18: ...play Module 700 1000 1250 1500 with Keypad Touch or Keypad Touch Input Logic Module The Logic Module contains 24V dc input 18 32V dc SDRAM and Flash memory various sizes 10 100BaseT Ethernet Port Seri...

Page 19: ...lView Plus terminal to increase your communications capability The Communication Modules install easily on top of the Logic Module on the back of the unit Remote AC Power Supply The Logic Module provi...

Page 20: ...6 5 inch 1000 10 4 inch 1250 12 1 inch 1500 15 inch All of the displays have common features and firmware providing for easy migration to a larger display Field replaceable bezels are also available T...

Page 21: ...Keys Programmable Function Keys Feature Description Function Keys 700 F1 F10 K1 K12 1000 F1 F16 K1 K16 1250 F1 F20 K1 K20 1500 F1 F20 K1 K20 Programmable keys that initiate functions on terminal displ...

Page 22: ...1 N No Label B Key Touch 7 6 5 inch 3 DH 485 ENet RS 232 USB D DC 10 10 4 inch 5 RS 232 USB 12 12 1 inch 8 DH ENet RS 232 USB 15 15 inch 20 ENet RS 232 USB PanelView Plus 700 1500 Terminals 4 ENet RS...

Page 23: ...cription 2711P RW1 32 MB Compact Flash with RSView Machine Edition 2711P RW2 128 MB Compact Flash with RSView Machine Edition 2711P RW3 256 MB Compact Flash with RSView Machine Edition Cat No Descript...

Page 24: ...S ControlNet Communication Module Cat No Description 2711P RC1 32 MB Blank Compact Flash Card 2711P RC2 128 MB Blank Compact Flash Card 2711P RC3 256 MB Blank Compact Flash Card 2711P RC4 512 MB Blank...

Page 25: ...11P RAK6 Adapts a PanelView Plus 600 Keypad Terminal to a PanelView Standard 600 Keypad Cutout 2711P RAK7 Adapts a PanelView Plus 700 Keypad Terminal to a PanelView Standard 900 Keypad Cutout 2711P RA...

Page 26: ...746 C11 DH 485 Network Interface Cable SDL AMP to RJ45 3 m 1 ft 1784 CP14 DH 485 Network Interface Cable 5 pin Phoenix to RJ45 2711P EX04 Ethernet CAT5 Crossover Cable Industrial Grade 4 3 m 14 ft 271...

Page 27: ...hazardous locations The following statement applies to use in hazardous locations Do not install the terminals in environments where atmospheric gases have ignition temperatures less than 135 C or 27...

Page 28: ...r Value Parameter Definition V oc 5 25V dc Open circuit voltage of the host USB port I sc 1 68 A Maximum output current of the host USB port Table 2 2 Required Circuit Parameters for the USB Periphera...

Page 29: ...ese instructions Specifically this equipment is intended for use in clean dry environments Pollution Degree 2 1 and with circuits not exceeding Over Voltage Category II 2 IEC 60664 1 3 1 Pollution Deg...

Page 30: ...e shipped with your terminal to mark the cutout dimensions All dimensions are in mm inches Clearance 400 600 Terminals 700 1500 Terminals Top 51 mm 2 in 51 mm 2 in Bottom 102 mm 4 in 51 mm 2 in Side 1...

Page 31: ...llation 2 5 Mounting Dimensions This section provides mounting dimensions for the entire line of PanelView Plus terminals All measurements are in mm inches PanelView Plus 400 152 6 0 185 7 28 60 2 35...

Page 32: ...2711P UM001B EN P 2 6 Installation PanelView Plus 600 268 10 47 167 6 58 98 3 86 68 2 68 71 2 81 154 6 08 185 7 28 152 6 0 98 3 86 71 2 81 154 6 08 68 2 68 600 Keypad or Keypad Touch Terminal 600 Tou...

Page 33: ...dule and Logic Module base configured unit with Communication Module 700 Touch Screen Terminal 179 7 04 246 9 68 290 11 40 193 7 58 a 55 2 18 Display to Logic Module b 83 3 27 Display to Communication...

Page 34: ...odule and Logic Module base configured unit with Communication Module 329 12 97 248 9 77 399 15 72 248 9 77 a 55 2 18 Display to Logic Module b 83 3 27 Display to Communication Module a 55 2 18 Displa...

Page 35: ...and Logic Module base configured unit with Communication Module 282 11 12 416 16 36 363 14 30 282 11 12 a 55 2 18 Display to Logic Module b 83 3 27 Display to Communication Module a 55 2 18 Display to...

Page 36: ...odule and Logic Module base configured unit with Communication Module 1500 Touch Screen Terminal 330 12 97 419 18 46 416 16 37 330 12 97 a 65 2 55 Display to Logic Module b 93 3 65 Display to Communic...

Page 37: ...et is properly positioned on the terminal as shown This gasket forms a compression type seal Do not use sealing compounds 4 If using keypad legend strips on the 600 keypad terminals we recommend that...

Page 38: ...Mounting Slots Mounting Levers Flat Side of Lever Notch 6 1 Alignment Marks Rotate lever until notch in lever aligns with proper alignment mark on terminal 6 Levers 2 4 6 5 1 3 1 4 3 2 4 Levers Lever...

Page 39: ...operly positioned on the terminal as shown This gasket forms a compression type seal Do not use sealing compounds 3 If using keypad legend strips on keypad terminals we recommend that you install the...

Page 40: ...torque of 90 1 1 N m 8 10 in lb Do not over tighten Mounting Clip Slot Mounting Clip ATTENTION Tighten the mounting clip screws to a torque of 90 1 1 N m 8 10 in lb to provide a proper seal and to pr...

Page 41: ...ipment to its own branch circuit protect the input power by a fuse or circuit breaker rated at no more than 15 Amps route incoming power to the terminal by a separate path from the communication lines...

Page 42: ...502 4 b 503 3 b as appropriate Peripheral equipment must be suitable for the location it is used in ATTENTION Disconnect all power before installing or replacing components Failure to disconnect power...

Page 43: ...uipment Class II devices 1 Remove the two screws that secure the terminal block 2 Gently pull the terminal block away from the connector 1 Re attach the terminal block to the connector until seated 2...

Page 44: ...he PanelView Plus terminal This power source provides protection so that under nominal and single fault conditions the voltage between conductors and between conductors and Functional Earth Protective...

Page 45: ...1P RSACDIN For more information see installation instructions shipped with power supply 85 264V ac 47 63 Hz 120 VA maximum Terminal Wire Type Wire Size 2 wire maximum per terminal Terminal Block Screw...

Page 46: ...Reset switch to restart the terminal without having to disconnect and reapply power When reset the terminal will perform a series of startup tests and run RSView ME The loaded MER application may also...

Page 47: ...ication problem Use the DEFAULT switch with the RESET switch to start the terminal in Safe Mode This is a diagnostics mode where the system is reduced to a known state that allows recovery from a soft...

Page 48: ...set the PanelView Plus performs a series of startup tests and then either runs the MER application currently loaded in the terminal enters PanelView Plus configuration mode The action that occurs depe...

Page 49: ...on startup if you configured this option under Terminal Settings Startup Options If you are unable to enter configuration mode see page 8 13 in Chapter 8 Troubleshooting To access Configuration Mode f...

Page 50: ...ion An application must be loaded before you can run it Application Settings F3 Opens a menu of application specific configuration settings Terminal Settings F4 Opens a menu of options to configure no...

Page 51: ...the newly data entered Display Area Character Keyboard Controls on a touch terminal tap the keys on a keypad terminal use the arrow keys on the keypad to select keys If a mouse is attached use the mo...

Page 52: ...e from the list Use the up and down cursor keys to select a file 3 Select the Load button to load the application You will be asked if you want to replace the terminals current communication configura...

Page 53: ...us screen On a touch terminal tap the button On a keypad terminal press the corresponding key on the keypad Diagnostics Setup Display File Management Font Linking Input Devices Networks and Communicat...

Page 54: ...and serial communications you must specify which COM port to use Startup Options Specifies whether the terminal starts up in configure or run mode Also lets you enable disable tests to run on the ter...

Page 55: ...s of the controller on the network The procedure for editing these settings is the same regardless of the communication protocol The only differences are the properties for each communication protocol...

Page 56: ...dify the setting and then select the Enter button You return to the previous screen with the newly entered data To edit the device address of the logic controller 1 From the RSLinx Configuration scree...

Page 57: ...ss of the PanelView Plus on the DHPlus network 0 77 octal Baud Rate The baud rate of the DHPlus network 57600 default 115200 230400 Field Description Valid Values Jumper ID 1 1 For use with PanelView...

Page 58: ...atically configured if Use Auto Config is set to Yes BCC CRC Parity Type of parity used The parity is automatically configured if Use Auto Config is set to Yes None Odd Even Stop Bits Number of stop b...

Page 59: ...elView Plus terminal to other computers on the network Field Description Valid Values Device Name Name that identifies the PanelView Plus terminal to other computers on the network 15 characters maxim...

Page 60: ...rs Defines Name Server addresses for the Network Adapter These addresses are automatically assigned if DHCP is enabled for the network adapter Field Description Valid Values Primary DNS The address of...

Page 61: ...the network If DHCP is set to Yes the PanelView Plus is automatically assigned an IP address Subnet Mask and Gateway The fields are disabled If DHCP is set to No you can enter the IP address Subnet Ma...

Page 62: ...r a user name password and domain provided by your network administrator Field Description Valid Values User Name Identifies the user to the network 70 characters maximum Password Characters that gain...

Page 63: ...ess the following screens Remote Log RSView Diagnostics List Each one of the above screens shows a list of messages that can be sent to that destination The list shows the On Off status of each messag...

Page 64: ...the PanelView Plus terminal Delete Application or Font Files The process for deleting an application file or a font file is the same 1 Select the Source button to select the storage location of the a...

Page 65: ...lect options to Copy Applications copies an MER application file from one storage location to another Copy Fonts copies a font file from one storage location to another Copy Applications or Fonts The...

Page 66: ...iew Plus terminal External Storage 1 the External Compact Flash card loaded in the card slot of the terminal External Storage 2 for future use 4 Select the Copy button to copy the selected application...

Page 67: ...Display Temperature Screen Saver Display Contrast The Display Contrast screen lets you view and modify the current contrast setting of the PanelView Plus 400 600 grayscale displays The numeric displa...

Page 68: ...nent until you select OK The Startup Intensity button toggles between Runtime and Default If Runtime is selected the terminal startup screens will use the runtime intensity setting selected on the abo...

Page 69: ...erminal Settings Font Linking Arial Courier New Tahoma Times New Roman Show Links F1 Close F8 Courier New MS Mincho Tahoma Times New Roman Add Fonts F1 Close F8 Close F8 Delete Link F1 Edit Link F2 Ba...

Page 70: ...PanelView Plus Keypad The Key Repeat Settings configures settings for keys on the PanelView Plus terminal or keys an attached keyboard Field Description Valid Values Repeat Rate The number of times a...

Page 71: ...programmable key that is pressed inhibits all keys until the programmable key is pressed again This includes the Alt Ctrl Shift keys If enabled with abort any secondary key press will terminate the i...

Page 72: ...the center of the target each of the 4 times it appears When the calibration is complete you will see the message Tap the screen to register saved data Wait for 30 seconds to cancel saved data and kee...

Page 73: ...es The Test button tests the sensitivity of touch screen presses If you double tap the test button with the time set using the Set button the Test button will reverse it s foreground and background co...

Page 74: ...s for each function are different Advanced Settings for Display Print Setup Select the Advanced Settings button to change print orientation portrait or landscape enable or disable draft mode Field Des...

Page 75: ...riod has elapsed whichever comes first The default time period is 168 hours 7 days You can specify another value For example if 350 messages are in the queue and 7 days have elapsed the 350 messages w...

Page 76: ...ot start RSView ME Station Go to Configure Mode Run the Current Application This option is available only if an application is loaded RSView ME Station will start up based on shortcuts in the Windows...

Page 77: ...n the RSLinx Communications screen will be lost These options are available only if an application is loaded in the terminal If an application is not loaded both options are disabled and set to No Run...

Page 78: ...at Count Select Tests The Select Tests screen shows a list of each test that can be performed on the PanelView Plus terminal at startup and its current On Off status You can turn any test in the list...

Page 79: ...the selected tests that are run on the terminal during startup The Repeat Count field shows the current value You can enter a value in the range of 0 128 IMPORTANT Enabling Extended Diagnostics and s...

Page 80: ...g screen displays a list of system events currently logged by the PanelView Plus terminal To display System Event Log Details for a specific event select an event and then select the More Details butt...

Page 81: ...pt for memory allocation To access details on Memory Allocation select the Memory Allocation button Battery State Battery Voltage For PanelView Plus 400 600 terminals the Battery Voltage field indicat...

Page 82: ...gram memory amount of storage or program memory currently in use You can modify the allocation of storage or program memory Press the Up or Down button to increase decrease the memory allocation Each...

Page 83: ...Mode 4 35 RSView ME Station Information The About RSView ME Station screen provides access to RSView ME Station firmware number Rockwell Technical Support information Terminal Settings System Informat...

Page 84: ...te regional settings time time zone Date The Date screen shows and configures the current date in separate Year Month and Day fields Field Description Valid Values Year The current year in a 4 digit f...

Page 85: ...rrent time in 24 hour format in separate Hour Minute and Second fields Field Description Valid Values Hour The current hour in 24 hour format 0 23 Minute The current minute in 24 hour format 0 59 Seco...

Page 86: ...utton Daylight Savings The Daylight Savings screen configures whether daylight savings time is in effect for the current time zone Daylight Savings is set to Yes for all time zones except for Japanese...

Page 87: ...language that is installed on the PanelView Plus Languages are installed as a part of the operating system Numeric Format screen The Numeric Format Screen allows you to modify the decimal separator u...

Page 88: ...M 11 43 59 PM H mm ss H hour in 24 hour format no leading zero 7 03 42 or 1 13 32 23 43 59 HH mm ss HH hour in 24 hour format with leading zero 07 03 42 or 01 13 22 23 43 59 AM Symbol Characters to in...

Page 89: ...date format Field Short Date Formats Example Format M d yyyy default M d yy MM dd yy MM dd yyyy yy MM dd yyyy MM dd dd MMM yy 1 2 2003 1 2 03 01 02 03 01 02 2003 03 01 02 2003 01 02 02 Jan 03 Separat...

Page 90: ...th dd is 2 digit day of month with leading zero yyyy is 4 digit year Monday January 01 2003 MMMM dd yyyy MMMM is name of month dd is 2 digit day of month with leading zero yyyy is 4 digit year January...

Page 91: ...red Tools Tools required to install or replace the various components of the PanelView Plus terminal are 1 and 2 Phillips screwdriver Electrostatic ESD wristband Precautions Before installing or repla...

Page 92: ...module on the circuit board Pull the metal retaining clips away from the module and slide out the RAM module if present 6 Insert the new RAM module at a 45 angle and snap down 7 Locate the Internal C...

Page 93: ...et the module display side down on a clean flat stable surface to prevent scratches 3 Position the Logic Module over the back of the Display Module until the 2 connectors on the bottom of the Logic Mo...

Page 94: ...ove the 4 screws that attach the Communication Module if attached to the Logic Module Carefully lift the Communication Module away from the Logic Module 5 Loosen the 6 captive screws that secure the L...

Page 95: ...Module 1 Disconnect power from the terminal 2 If Display Module is removed from panel set the module display side down on a clean flat stable surface to prevent scratches 3 Remove the label covering t...

Page 96: ...tion Module until connectors are firmly seated 7 Tighten the 4 screws that secure the Communication Module to the Logic Module Tighten screws to a torque of 68 N m 6 8 in lb To replace a Communication...

Page 97: ...terminal 4 Position the Communication Module over back of the terminal so that the connector on bottom of Communication Module align with the connector on the base unit 5 Push down on the Communicatio...

Page 98: ...1 Disconnect power from the terminal 2 Disconnect communication cables from the Communication Module 3 Loosen the 3 screws that secure the Communication Module to the terminal 4 Carefully lift the Com...

Page 99: ...ation 1 Disconnect power from the terminal 2 Remove terminal from panel 3 Detach the Communication Module if attached from the Logic Module by removing the 4 screws 4 Loosen the 6 captive screws that...

Page 100: ...Display Module so that the connectors align 8 Push down on the Logic Module until firmly seated 9 Tighten the 6 captive screws that secure the Logic Module to the Display Module to a torque of 68 N m...

Page 101: ...ectrical arc can occur This could cause an explosion in hazardous location installations Be sure that power is removed or the area is nonhazardous before proceeding Replace the battery only with the i...

Page 102: ...and push down 9 Attach the Logic Module by aligning the 2 connectors on the bottom of the module align with the connectors on the terminal 10 Push down on the Logic Module until firmly seated 11 Tigh...

Page 103: ...stable surface 3 Remove the screws from the back of the Display Module The number of screws varies for each terminal type 4 On touch screen terminals remove the 2 screws that secure the small metal p...

Page 104: ...s before attaching 2 Attach the following connectors The number of connectors varies by model IrDa connector Function Key connector 3 Place the back of the Display Module over the new bezel Be careful...

Page 105: ...s The 1500 does not have a replaceable backlight 1 Disconnect power from the terminal 2 Remove Display Module bezel as described on page 5 13 3 Remove the 4 screws that secure the LCD Display 4 Lift t...

Page 106: ...d The 1250 has two Backlight Connectors For PanelView Plus 700 1000 Work on a clean flat stable surface to protect the display from debris scratches and damage 6 Press the retaining tab that secures t...

Page 107: ...ecure each with the 2 screws 10 Attach the Backlight Connector to the circuit board shown in step 5 on page 5 16 11 Attach the LCD Display Connector to the circuit board shown in step 4 on page 5 15 1...

Page 108: ...ratings 85 264 V AC 47 63 Hz For details on installation refer to the installation instructions shipped with the power supply Removing the Product ID Label If you ordered a PanelView Plus terminal wit...

Page 109: ...laceable legend strips One side of the legend strips have the default key legends and the other side is blank for creating custom legends PanelView Plus 600 Terminals The legend inserts for function k...

Page 110: ...odule bezel as described on page 5 13 3 Pull the legend inserts out from the slots on the bezel 4 Insert the new legend strips into the same slots until only the end tab is visible 5 Replace the Displ...

Page 111: ...seated Removing a Compact Flash Card 1 Press the Eject button above the card slot When the button pops out press it again to release the card The PanelView Plus 400 and 600 terminals to not have an e...

Page 112: ...Publication 2711P UM001B EN P 5 22 Installing and Replacing Components...

Page 113: ...trical Safety Requirements for Employee Workplaces when wiring the PanelView Plus terminals In addition to the NFPA general guidelines route communication cables to terminal by a separate path from in...

Page 114: ...1761 NET AIC Connect to Port 1 or 2 N A N A DH 485 Communication Port PanelView Plus 400 1500 2711P xxx3x xxx6xx 2711P RN3 2711P RN6 1761 CBL AS03 10ft 3m 1761 CBL AS09 30ft 9m use AIC Module 1761 NE...

Page 115: ...Remote I O Communication Port PanelView Plus 400 1500 2711P xxx1x xxx6xx 2711P RN1 2711P RN6 shielded twinaxial cable 1770 CD use 1756 DHRIO Module with shielded twinaxial cable 1770 CD N A DHPlus xxx...

Page 116: ...1P RN22C N A 2711 NC13 16ft 5m 2711 NC14 32ft 10m 2706 NC13 10ft 3m 2711 NC21 16ft 5m 2711 NC22 49ft 15m N A 1761 CBL AP00 5m 1761 CBL PM02 2m 2711 CBL PM05 5m 2711 CBL PM10 10m DH 485 any RS 232 Comm...

Page 117: ...e two USB ports on the PanelView Plus 700 1500 terminals USB Connector Pinout Pin Signal 1 USBVCC 2 USBD 3 USBD 4 USB GND WARNING If you connect or disconnect the USB cable with power applied to the P...

Page 118: ...ports on the controllers Pins 1 9 are electrically isolated The maximum cable length for serial communications is 15 24 meters 50 feet Serial RS 232 Port Base Configured Unit 700 1500 1 5 6 9 Insert t...

Page 119: ...Each modem must support full duplex communications Refer to your modem user manual for details on settings and configuration Constructing a Null Modem Cable To construct a null modem cable refer to th...

Page 120: ...e COM DTR DSR RTS CTS NC DCD 9 pin male 1 2 3 4 5 6 7 8 9 pulled high to 12V NC NC NC PanelView Plus Port DCE Computer Port DTE Available Cables Cat No 2711 NC13 5 m 16 4 ft Cat No 2711 NC14 10 m 32 7...

Page 121: ...se T connector for EtherNet IP or Ethernet TCP IP network communications The connector pinout is shown below Use point to point 10 100Base T cables with cross over pin outs such as 2711P CBL EX04 when...

Page 122: ...ers of multicast groups A router is an intermediary device on a communication network that expedites message delivery by finding the most efficient route for a message packet within a network or by ro...

Page 123: ...H Remote I O Module 700 1500 only is supplied with 2 ferrites for cables After installing the communications cable place the ferrite around the cable close to the Module Connector The ferrites suppres...

Page 124: ...not recommend the following For this Wire Pair Connect this Wire To this Terminal Shield Drain Non jacketed Terminal 2 Shield Blue Blue Terminal 3 Common White Orange White with Orange Stripe Terminal...

Page 125: ...section shows connections between a PanelView 400 600 terminal with a DH 485 Communication Module and an SLC or ControlLogix controller through the AIC module PanelView Plus 400 600 with DH 485 Module...

Page 126: ...es when installing DH communication links do not exceed these cable lengths trunk line cable length 3 048 m 10 000 ft drop cable length 30 4 m 100 ft The maximum cable length is determined by baud rat...

Page 127: ...ontroller Wiring and Grounding Guidelines Publication 1770 4 1 The user manual for the I O scanner module also provides cabling information The orientation of the Remote I O Connector on the PanelView...

Page 128: ...et Cable System Component List AG 2 2 The Allen Bradley website www rockwellautomation com provides information and product descriptions of ControlNet products Under the Products and Services heading...

Page 129: ...The following controllers are supported ControlLogix using 1756 CNB module PLC 5 20C 5 40C 5 60C 5 80C ControlNet Connections Use the pinout information below to connect the PanelView Plus to a Contro...

Page 130: ...ion on purchasing these items refer to the Allen Bradley ControlNet Cable System Component List Publication AG 2 2 Item Catalog Number RG 6 quad shield 1786 RG6 Coax repeater 1786 RPT RPTD Coax taps 1...

Page 131: ...inx Enterprise for supported protocols from a desktop computer This wizard is available from the customer support website Start the Firmware Upgrade Wizard and follow the instructions It provides opti...

Page 132: ...the Firmware Upgrade Wizard and select Upgrade firmware on terminal Press Next 3 Select Serial connection to use a direct serial connection Ethernet connection to use a direct Ethernet link or Network...

Page 133: ...the upgrade and press Next 5 A dialog opens listing all KEPServer drivers that can be included with the firmware Check the boxes next to the driver names that you want to include with the firmware an...

Page 134: ...erminated if running As the firmware is downloaded to the terminal a dialog will show its progress When all the firmware files are downloaded a message will appear asking you to restart the terminal 8...

Page 135: ...older dialog In the following dialog the card appears as the mapped drive Local Disk F 3 Press OK The folder selected will appear in the Firmware card location text box for example F 4 Verify that the...

Page 136: ...Check the boxes next to the driver names that you want to include with the firmware and press Next Target terminal for the firmware upgrade Default location of the firmware files on the computer Firmw...

Page 137: ...be used to create the firmware upgrade card including terminal type firmware version number card location and KEPserver drivers if any 8 Press Finish to copy the selected firmware version files to the...

Page 138: ...d in card slot The following dialog appears 2 Press the Upgrade button to start the upgrade The terminal restarts If RSView ME is running on the terminal it will be stopped before the restart While th...

Page 139: ...een keypad attached keyboard or mouse Ethernet advanced troubleshooting startup error messages startup status messages system identification errors entering configuration mode during startup startup p...

Page 140: ...0 1500 terminals the power supply or Logic Module has failed Check the power cable Replace the Logic Module if the power is within range if not replace the power supply If the LEDs remain off on the 4...

Page 141: ...to moderate the ambient temperatures within the enclosure and surroundings Check System Event Log for errors or unexpected reboots From Configuration Mode open Terminal Settings System Event Log Use E...

Page 142: ...the Screen Saver settings Is the backlight turning off or dimming the display unexpectedly From Configuration Mode open Terminal Settings Display Screen Saver Check the LED indicators Do they flash du...

Page 143: ...ate is not present or not functioning properly Replace the Display Module 700 1500 or the terminal 400 600 Check the Cursor Enable setting for the touch screen Is the cursor visible From Configuration...

Page 144: ...oblem If replacing the Display Module corrects the problem then the keypad was not functioning properly Problems with Attached Mouse This section provides tips on how to isolate problems with an attac...

Page 145: ...working If both the keypad and the keyboard are not working then it is probably an application problem Check the USB cable and connector Detach and re attach the keyboard Insure a good connection Cycl...

Page 146: ...after startup The TCP IP protocol automatically assigns 169 254 nnn nnn when it fails to acquire an IP address from the server In general an IP address that begins with 169 will not support a network...

Page 147: ...d reboots 4 Check the configuration settings in Configuration Mode for incorrect settings 5 Most importantly general troubleshooting thoroughness means getting answers to questions such as Does the fa...

Page 148: ...re Reset terminal If error occurs again replace the terminal 31 Stuck Key POST Stuck Key Test failure Reset terminal If error occurs again replace the terminal 31 5 Stuck Touch POST Stuck Touch Test f...

Page 149: ...ge to download Message displays for about 30 seconds 11 Downloading OS image to RAM Message displays for several minutes 20 Erasing and programming Flash space for OS image Message displays for severa...

Page 150: ...lView Plus Display Module with a PanelView Plus Logic Module This is a warning allowing you to continue to operate The following dialog appears if the PanelView Plus Logic Module contains a 6189 RWx I...

Page 151: ...an RSView ME mer application and you need to enter configuration mode use the following procedure To enter Configuration Mode during startup 1 On a Keypad terminal hold down the Shift key On a Touch...

Page 152: ...tware or changes Once the system is running in Safe Mode you can repair the offending applications or changes that caused the problem When the PanelView Plus terminal is restarted in Safe Mode the fol...

Page 153: ...Dry the display with a chamois or moist cellulose sponge to avoid water spots Removing Paint and Grease Remove fresh paint splashes and grease before drying by rubbing lightly with isopropyl alcohol...

Page 154: ...Publication 2711P UM001B EN P 8 16 Troubleshooting and Maintenance...

Page 155: ...AC AC Power 700 1500 2711P RSAC Input Voltage AC Power Consumption AC 85 264V ac 47 63 Hz 60 VA maximum 85 264V ac 47 63 Hz 120 VA maximum Operating Temperature 0 55 C 32 131 F Storage Temperature 25...

Page 156: ...0 78 x 59 mm 3 07 x 2 32 in 111 x 84 mm 4 37 x 3 30 in 132 x 99 mm 5 20 x 3 90 in 211 x 158 mm 8 31 x 6 22 246 x 184 mm 9 69 x 7 25 in 304 x 228 mm 11 98 x 8 98 Resolution 400 600 700 1000 1250 1500 3...

Page 157: ...600 Keypad or Keypad Touch 167 x 266 x 98 mm 6 58 x 10 47 x 3 86 in 600 Touch 152 x 185 x 98 mm 6 0 x 7 28 x 3 86 in 700 Keypad or Keypad Touch 193 x 290 x 55 mm 7 58 x 11 40 x 2 18 in 700 Touch 179...

Page 158: ...ked N223 Marked for all applicable directives Marked for all applicable acts UL Listed Industrial Control Equipment UL Listed Industrial Control Equipment for use in Canada UL Listed Industrial Contro...

Page 159: ...lView Plus 700 1500 PanelView Plus 400 600 USB Keyboard Rockwell Automation Cat No 6189 KBDEPU1U Yes Yes Ortek MCK 600USB Yes Yes Dell RT7D10 Yes Yes USB Keyboard Mouse Rockwell Automation Cat No 6189...

Page 160: ...Publication 2711P UM001B EN P B 2 Compatible USB Devices...

Page 161: ...then the target operating system will use an algorithm to produce these affects In either case the device screens will look different than they do in RSView Studio Downloading Fonts to Terminal To use...

Page 162: ...rialbd ttf 288 496 Arial Bold Italic arialbi ttf 226 748 Arial Italic ariali ttf 207 808 Comic Sans MS Comic Sans MS comic ttf 126 364 Comic Sans MS Bold comicbd ttf 111 476 Courier New Courier New Su...

Page 163: ...n Subset 2_90 simsun_2_90 ttc 9 066 640 SC_Song sunfon ttf 4 686 044 Chinese Traditional Locale Specific Support MingLiU PMingLiU Choose 1 MingLiU PMingLiU mingliu ttc 8 822 400 MingLiU PMingLiU Subse...

Page 164: ...ic Support GL_CE gl_ce ttf 4 130 084 Gulim GulimChe Choose 1 Gulim GulimChe Subset 1_30 gulim_1_30 ttc 3 010 268 Gulim GulimChe Subset 1_40 gulim_1_40 ttc 4 683 896 Gulim GulimChe Subset 1_50 gulim_1_...

Page 165: ...nfiguration mode loading application 4 4 running application 4 5 terminal settings 4 5 ControlNet cables 6 18 compatible controllers 6 17 configuration 4 10 ControlNet protocol 6 16 overview 6 16 copy...

Page 166: ...sions 2 6 700 mounting dimensions 2 7 ambient temperature 2 4 backlight 5 15 battery 5 11 bezel 5 13 clearances 2 4 communication module 5 5 5 7 display module 700 1500 5 9 enclosures 2 3 environment...

Page 167: ...8 DF1 6 6 DH485 6 6 null modem cable 6 7 ports 6 6 6 9 printing 6 6 6 8 transferring applications 6 6 using a modem 6 7 serial connections 6 6 serial settings 4 10 Simple Network Management Protocol S...

Page 168: ...ion 4 24 cursor enable 4 24 double tap sensitivity 4 25 troubleshooting 8 5 troubleshooting 8 1 display module 8 4 Ethernet 8 8 firmware upgrade 7 1 general 8 2 keyboard 8 7 keypad 8 6 LED indicators...

Page 169: ...AB Drives...

Page 170: ...tion CompactLogix FlexLogix InView Logix MicroLogix PanelView PanelView Plus RSLogix RSView32 and SoftLogix are trademarks of Rockwell Automation ControlNet is a trademark of ControlNet International...

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