AliveCor, Inc. For support, please email [email protected] or visit
19
23.
TROUBLESHOOTING
Problem
Solution
My Mobile ECG is not
working.
Change the battery
1. Expose the battery door at the back of the Mobile ECG:
a. Remove the case from the smartphone or tablet by pushing the iPhone
through the camera cutout, while peeling back the Mobile ECG from this corner.
OR
b. Remove the Mobile ECG from the plate:
1. AC-001 - AC-007: Place your thumbs on the electrodes and press
down firmly. Turn counterclockwise about 45 degrees to "unlock" the
Mobile ECG. Once it's "unlocked" the Mobile ECG can then be lifted out
of the plate.
2. AC-009: Use your thumbs to slide the Mobile ECG toward the open
end of the plate.
2. Remove the battery door:
a.
AC-001 - AC-007: Use a 1.6mm Phillips screwdriver, press down firmly and turn
counterclockwise to remove the screw in the battery door.
b.
AC-009: Insert a pen, pencil or other similarly shaped object into the cutout next
to the battery door to pop the battery door off.
3. Remove the used battery and replace it with a new 3V coin cell battery matched to
your model.
4. Orient the battery with the positive terminal up, so that you can see the writing.
Remove the protective sticker from the battery, as applicable.
I have a lot of artifact,
noise or interference in my
recording.
Try the following tips for acquiring the best quality ECG recording:
•
Ensure that the Enhanced Filter is on.
•
Clean the electrodes on the Mobile ECG with alcohol-based sanitizer.
•
If hands are very dry, use a water-based lotion before recording.
•
When recording from the hands, relax the arms and hands to reduce muscle noise.
Rest the forearms and hands on a flat surface and let the Mobile ECG rest on the
hands. Do not squeeze the Mobile ECG.
•
Ensure that your smartphone or tablet is not charging/syncing and you are not using
headphones with your smartphone or tablet during the recording.
•
Make sure that both the smartphone or tablet and the user remain still during ECG
recordings. Movement during recordings will cause noise in the tracing.
•
Make sure Mains Filter is set appropriately for your geographical location. This can be
adjusted under the
AliveECG
app Settings.
•
Try recording from the chest, right under the pectoral muscle in the mid line.
The ECG rhythms appear
upside down.
In the future, ensure that the left hand contacts the electrode closer to the top of the
smartphone or tablet, and the right hand contacts the electrode closer to the bottom of
the smartphone or tablet. To invert a recording on your smartphone or tablet, see Invert
the ECG recording under Recording Adjustments .
I forgot my password and
I m unable to reset it.
To reset your password, go to www.alivecor.com and click on "SIGN IN" in the upper right
corner and click on the "Forgot your password?" link below the Password field. On the
Forgot Password screen, enter your email address and click Submit.
Follow the reset instructions in the email. Please note the reset link contained in the email
is only active for a short while.
