Alcatel-Lucent OmniTouch Contact Center, Phone Manual, Page: 32 / 52

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All the calls are now automatically forwarded by the selected pilot.
At the end of the "Pilot general forwarding " procedure, the set returns to the idle state.
b. General forwarding of a specific pilot using the programmable key with a specific pilot
number
Prerequisites: This function is available if the set has the "Pilot x Fwd" programmable
key.
Procedure: To activate general forwarding of a specific pilot:
1. Press the "Pilot x fwd" programmable key.
2. Enter your password.
3. Press the "Apply" softkey to confirm activation of this specific pilot general forwarding.
Note:
The "
" icon associated with the "Pilot x fwd" softkey indicates that the general call
forwarding is active.
At the end of the "Pilot general forwarding " procedure, the set returns to the idle state.
3.11.2 Cancelling General Forwarding
a. General forwarding cancellation using the programmable key without a specific pilot
number:
Procedure: To cancel general forwarding for a pilot:
1. Press the "Fwd" programmable key.
The following screen is displayed:
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2. Enter the pilot number or press the "List" softkey to select the pilot that you want to
cancel.
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Chapter
3
*
3-14
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