“Software and hardwareare only valuable because they work as a system”*
*Carl Shapiro,
Harvard Business School, information Rules
Alcatel-Lucent OmniGenesys Contact Center
Transforming your businesswith a new generation of customer service
Page 1: ...ware are only valuable because they work as a system Carl Shapiro Harvard Business School information Rules Alcatel Lucent OmniGenesys Contact Center Transforming your business with a new generation o...
Page 2: ...ter can expect to immediately reap significant benefits within the contact center and across the enterprise Business and organizational benefits Revenue and profitability Contact center manager benefi...
Page 3: ...centralized or distributed hosted or CPE Resiliency options with cost benefit optimization The richest and most feature robust user experience with comprehensive range of end points and network conne...
Page 4: ...nnels Key solution benefits Genesys superior level of customer service for your company The Dynamic Contact Center managing fluctuating contact center variables and conditions The Genesys Suite a cons...
Page 5: ...s and support In addition our special Alcatel Lucent OmniGenesys Contact Center package offers you the most efficient way of implementing the powerful Genesys application for contact centers This inte...
Page 6: ...nter This breakthrough contact center solution is the intelligent combination of the Genesys Suite and the Alcatel Lucent OmniPCX Enterprise linked together with a unique component the RSI Routing Ser...
Page 7: ...routing mechanisms Transparent back up for agents with OmniTouch CC distribution RSI synchro server bi directional and automatic synchronization Converged roadmap cross compatibility versions e g Alca...
Page 8: ...catel Lucent logo are trademarks of Alcatel Lucent All other trademarks are the property of their respective owners Alcatel Lucent assumes no responsibility for the accuracy of the information present...
