Alcatel-Lucent Data Multiplexer Explore 1665, Installation Manual, Page: 371 / 408

Accessing and navigating the On-Line Customer Support
(OLCS) web site
Technical support
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365-372-304R7.1
Issue 1, November 2007
H - 7
Accessing and navigating the On-Line Customer Support (OLCS)
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web site
Description
This section provides the method to access the On-Line Customer Support (OLCS) web
site, obtain a login (if necessary), and navigate to each feature listed in this document.
Accessing the OLCS web site
To access the Alcatel-Lucent OLCS web site, enter: www.alcatel-lucent.com/support .
Once you are at this web page, select Lucent Global Support . This will bring you to the
web site where you can log in to gain access to the entitled products.
Obtaining a login for OLCS
To request a login, a customer must register, then and an email confirmation is sent within
2 business days. The following steps tell you how to register for a login:
1. Select “Register Here” on the top right (just below the Login and Password boxes) of
the Online Customer Support (https://support.lucent.com/portal/olcsHome.do) web
site.
2. Follow this registration process:
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Select the role and accept the terms of use.
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Provide a business identification, and enter in all of the required information.
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Validate your email address.
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Confirm your business identity and set a password.
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Select content. (This will be verified against the current contract agreements.)
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Register for the selected content.
3. An email confirmation of the registration and the site access privileges is sent within 2
business days.
4. Customize the web view once you have gained access to the OLCS web site.
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After logging in, a personalized view of the Customer Support Home page
displays. This view is based on the user's and company support entitlements.