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Alcatel-Lucent ALE M3 Administrator'S Manual Download Page 225

 

ALE M3-M5-M7-M8 DeskPhones Administrator Guide

                                              

 

225 

 

13.4 Network Diagnostics 

You can use ping and traceroute diagnostics for troubleshooting network connectivity via phone user 

interface. 

Go to the phone UI: Menu 

→

 Advanced Setting (default password:123456) 

→

 Net Diagnose, and then input 

the IP address to trigger 

“ping” or “traceroute” command. The diagnosis result will be displayed on the 

screen. 

 

 

13.5 Packets Capture via PC port 

You can capture data packets of the phone with PC port mirror function. 

The following table lists the parameter you can use to configure PC port mirror function. 

Summary of Contents for ALE M3

Page 1: ...ALE M3 M5 M7 M8 DeskPhones Administrator Guide 1 ALE M3 M5 M7 M8 DeskPhones Administrator Guide ...

Page 2: ...right Law of the People s Republic of China and other laws and regulations as well as the provisions of relevant international conventions Disclaimer While efforts were made to verify the completeness and accuracy of the information contained in this documentation this document is provided as is To get more accurate content concerning Cross Compatibilities Product Limits Software Policy and Featur...

Page 3: ...r 32 3 5 Provisioning Methods 32 3 6 Auto Provisioning Process 32 3 7 Keeping User s Personalized Settings after Auto Provisioning 36 3 8 Supported Provisioning Server Discovery Methods 37 4 Firmware Upgrade 43 4 1 Firmware 43 4 2 Firmware Upgrade Configuration 43 4 3 Firmware Upgrade via USB disk 44 5 Security Features 45 5 1 User and Administrator Identification 45 5 2 Auto Logout 53 5 3 Phone L...

Page 4: ...dia 83 7 10 Acoustic Clarity Technology 83 7 11 DTMF 84 7 12 Voice Quality Monitoring VQM 85 7 13 Suppress DTMF Display 86 8 Multiple SIP Accounts 87 8 1 Account Registration 87 8 2 Server Redundancy 90 8 3 SIP Server Name Resolution 91 9 Call Log 93 9 1 Call Log Display 93 9 2 Call Log Configuration 93 10 Call Features 94 10 1 Dial Plan 94 10 2 Hotline 99 10 3 Recall 100 10 4 Speed Dial 100 10 5 ...

Page 5: ...ges 147 11 2 Screen Saver 148 11 3 Backlight of LCD 149 11 4 Backlight of LED Only for M8 150 11 5 ECO Mode Only for M8 151 11 6 Time and Date 154 11 7 Key As Send 162 11 8 Bluetooth 162 11 9 Handset Headset Speakerphone Mode 163 11 10 Programmable Keys 164 11 11 Wallpaper 174 11 12 Call Display 175 11 13 Notification Pop ups 175 11 14 IME Optimization 176 11 15 Search Source List in Dialing 176 1...

Page 6: ...ll Completion 212 12 12 Automatic Call Distribution ACD 212 12 13 Broadsoft Hoteling 214 13 Troubleshooting 218 13 1 Log Collection 218 13 2 Resetting Device to Factory Settings 223 13 3 One Key Reboot 224 13 4 Network Diagnostics 225 13 5 Packets Capture via PC port 225 13 6 Screen Capture 226 ...

Page 7: ...d the basics of open SIP networks and VoIP endpoint environments As an administrator you can do the following with this guide Set up a VoIP network and provisioning server Provision the phone with features and settings Upgrade and maintain phones This guide is applicable to the following ALE Myriad Series devices running firmware version R130 The ALE Myriad Series phones including ALE M3 M5 M7 M8 ...

Page 8: ... and prompt network unavailable message 2 1 1 IP Addressing Mode Configuration The following table lists the parameter you can use to configure the IP addressing mode Parameter DeviceNetworkIpStackMode config xml Description It configures the IP addressing mode Permitted Values IPv4 IPv6 Default IPv4 Phone UI Menu Advanced Setting default password 123456 Network IP Stack IP Stack Web UI Network IP...

Page 9: ...hone UI Menu Advanced Setting default password 123456 Network IP Config IPv4 Settings S net Parameter DeviceNetworkGateway config xml Description It configures the IPv4 default gateway Note It works only if DeviceNetworkIpStackMode is set to IPv4 and DeviceNetworkDhcpMode is set to Static Permitted Values IPv4 Address Default 0 0 0 0 Web UI Network IP parameters Gateway Phone UI Menu Advanced defa...

Page 10: ...C or from DHCPv6 If the SLAAC server is not working the IP phone will try to obtain the IPv6 address and other network settings via DHCPv6 The following table lists the parameters you can use to configure IPv6 Parameter DeviceNetworkIpv6DhcpMode config xml Description It configures the Internet port type for IPv6 Note It works only if DeviceNetworkIpStackMode is set to IPv6 Permitted Values Static...

Page 11: ... 123456 Setting Network IP Config IPv4 Settings Router Web UI Network IP Parameters IPv6 Gateway Note Only the M8 phone supports the IPv6 configuration in phone web Parameter DeviceNetworkIpv6Dns1 config xml Description It configures the primary IPv6 DNS server Note It works only if DeviceNetworkIpStackMode is set to IPv6 and DeviceNetworkIpv6DhcpMode is set to Static Permitted Values IPv6 Address...

Page 12: ...IPv4 related parameters in an IPv4 network via DHCP option Note For more information about DHCP options refer to RFC 2131 or RFC 2132 2 2 1 Supported DHCP Options for IPv4 The following table lists common DHCP options for IPv4 supported by the ALE Myriad Series phones Parameters DHCP Option Provision URL Option 66 Provision URL Option 67 Provision URL Option 43 Option 66 Provision URL Option 43 Op...

Page 13: ... 24 190 160 http 172 24 190 160 any data http 172 24 190 161 http 172 24 190 161 http 172 24 190 161 provisioning http 172 24 190 161 pr ovisioning http 172 24 190 161 http 172 24 190 162 http 172 24 190 161 172 24 190 161 172 24 190 162 https 172 24 190 161 172 24 190 161 http 172 24 190 162 http 172 24 190 162 provisioning https provisioning http 172 24 190 162 http 172 24 190 162 Note If the us...

Page 14: ...1Q VLAN ID 2 2 6 DHCP Option 133 The ALE Myriad Series phones support configuring DHCP option 133 to define 802 1p LAYER 2 priority for SIP RTP 2 2 7 DHCP Option 100 The IP phones support configuring DHCP option 100 to define time zone The format of the POSIX specifier is name offset dst name dst offset dstrule name is the name of the timezone when not in daylight savings e g GMT PST NZST offset i...

Page 15: ...allows a PC to be daisy chained to an IP phone and the connection for both PC and IP phone to be trunked through the same physical Ethernet cable In addition to manual configuration the IP phone also supports automatic discovery of VLAN via LLDP or DHCP The assignment takes effect in this order assignment via LLDP assignment via DHCP and then manual configuration 2 4 1 LLDP Configuration LLDP Link...

Page 16: ... enables or disables the VLAN for the Internet port Permitted Values true enable false disable Default false Web UI Network IP Parameters LAN VLAN Phone UI Menu Advanced Setting default password 123456 Network IP Config Vlan Vlan Config Use VLAN Parameter DeviceNetworkLanVlanNumber config xml Description It configures the VLAN ID for the Internet port Note It works only if DeviceNetworkLanVlanEnab...

Page 17: ...Series phones When the Wi Fi feature is enabled the IP phone will automatically scan the available wireless networks All the available wireless networks will display in scanning list on the phone screen You can store up to 5 frequently used wireless networks on your phone You can configure for the ALE Myriad Series phones Basic Setting Wi Fi Wi Fi Manager phone user interface Note To use Wi Fi fea...

Page 18: ...mode Permitted Values false disabled true enable Default true Note For the M8 phone the default value is false Phone UI Basic Setting Wi Fi Enable WiFi Web UI Network Wi Fi Parameter DeviceNetworkRedundancyMode config xml Description It configures preferentially network type Permitted Values 0 Wi Fi only 1 Wi Fi preferentially 2 Wired preferentially Default 1 Note For the M8 phone the default valu...

Page 19: ...The length should be 8 and 63 If WEP is chosen this will be used This should be 5 ASCII for WEP64 and 13 ASCII for WEP128 Permitted Values password Default empty Phone UI Basic Setting Wi Fi Wi Fi Manager Web UI Network Wi Fi Parameter DeviceWifi 1 5 Priority config xml Description It configures the priority for the wireless network for the IP phone 5 is the highest priority and 1 is the lowest pr...

Page 20: ...ribed in RFC 3581 It allows a client to request that the server sends the response back to the source port from which the request came Rport feature needs support from SIP server The following table lists the parameter you can use to configure Rport Parameter AccountXRportEnable config xml Description It enables or disables the NAT Rport feature Note X means account ID and it can be number 1 8 for...

Page 21: ... default password 123456 Network Ethernet LAN Auto Parameter DeviceNetworkLanSpeed config xml Description It configures the transmission method for Internet port Note It works only if DeviceNetworkLanAutoEnable is set to false Permitted Values 10 100 Default 1000 Web UI Network Port LAN Speed Phone UI Menu Advanced Setting default password 123456 Network Ethernet LAN LAN speed Parameter DeviceNetw...

Page 22: ...efault password 123456 Network Ethernet PC PC duplex 2 8 OpenVPN The ALE Myriad Series phones use OpenVPN to achieve VPN feature After you configure VPN feature on the IP phone the IP phone will act as a VPN client and use the certificates to authenticate with the VPN server 2 8 1 OpenVPN Related Files The OpenVPN related files include certificates ca crt and client crt key client key and the conf...

Page 23: ... and delay sensitive QoS is a major issue in VoIP implementations regarding how to guarantee that packet traffic is not delayed or dropped due to interference from other lower priority traffic VoIP can guarantee high quality QoS only if the voice and the SIP packets are given priority over other kinds of network traffic IP phones support the 802 1P DiffServ model of QoS Voice QoS ...

Page 24: ...u can use to configure voice QoS and SIP QoS Parameter Setting8021pPriority config xml Description It configures audio 802 1p priority Permitted Values 0 7 Default 5 Web UI Setting Audio 802 1P Priority Parameter SettingAudiodiffserv config xml Description It configures audio TOS Diffserv Permitted Values 0 63 Default 46 Parameter Setting8021pUserPriority config xml Description It configures 802 1...

Page 25: ...table provides a description of RPC methods supported by IP phones RPC Method Description GetRPCMethods Used for discovering supported methods by CPE PhoneParameterValues Used for modifying the value of one or more CPE parameters GetParameterValues Used for obtaining the value of one or more CPE parameters etParameterNames Used for discovering the parameters accessible on a specific CPE GetParamet...

Page 26: ...ble config xml Description It enables or disables the TR069 feature Permitted Values false disable true enable Default true Web UI Provision TR069 Enable TR069 Parameter DeviceTr069ThirdPartyAcsUrl config xml Description It configures third party ACS server URL Permitted Values URL within 511 characters Default Blank Web UI Provision TR069 ACS URL Parameter DeviceTr069AcsUsername config xml Descri...

Page 27: ... Provision TR069 ACS Connection Username Parameter DeviceTr069AcsConnectionPwd config xml Description It configures client account password Permitted Values String within 64 characters Default easycwmp Web UI Provision TR069 ACS Connection Password Parameter DeviceTr069StunEnable config xml Description It enables https STUN function Permitted Values true enable false disable Default true Web UI Pr...

Page 28: ...ALE M3 M5 M7 M8 DeskPhones Administrator Guide 28 Permitted Values Integer from 1024 to 65535 Default 19302 Web UI Provision STUN STUN Server Port ...

Page 29: ...ion with a central provisioning method and phone user interface When configuring IP phones via web user interface you are required to enter a user name and password for access The default username password is admin 123456 3 1 1 Accessing the Web User Interface Procedures Step 1 Find the ALE Myriad Series phone s IP address Press the OK key when the phone is idle Step 2 Enter the IP address in the ...

Page 30: ...an use to configure web server type Parameter DeviceNetworkHttpEnable config xml Description It enables or disables the http protocol to access the web interface Permitted Values false disable true enable Default true Web UI Network Web Server Phone UI Menu Advanced Setting default password 123456 Network Web Server Parameter DeviceNetworkHttpPort config xml Description It configures the http port...

Page 31: ...default 123456 3 3 Configuration Files The ALE Myriad Series phones support three configuration template files Common config file MAC Oriented config file and Device config file 3 3 1 Common Config File Common CFG file named config xml contains parameters that affect the basic features of the IP phone such as SettingLanguage and volume It will be effective for all IP phones The common Config file ...

Page 32: ...s need to be configured Manual provisioning on the web or phone user interface does not contain all the phone settings available for the centralized method You can use the web user interface method in conjunction with a central provisioning method and phone user interface method We recommend using centralized provisioning as your primary provisioning method when provisioning multiple phones 3 6 Au...

Page 33: ...3 M5 M7 M8 DeskPhones Administrator Guide 33 Flow Chart 3 6 2 Relative Path of Configuration File The following table lists the parameters which you can use for configuring the customized configuration file ...

Page 34: ...omize the configuration file you can create some new files by making a copy and renaming the configuration template file then save the configuration file and place it on the provisioning server The IP phone will request the customized file For example set the DeviceProvisionFileFirst to 1 xml set the DeviceProvisionFileSecond to 2 xml and set the DeviceProvisionFileThird to 3 xml the phone will re...

Page 35: ... auto provisioning process for the acquired URL but will save the new URL to replace the old one When the parameter DeviceProvisionImmediateUpdateTimes is not default value 0 but value 2 after getting the configuration file which includes auto provisioning url1 file1 the phone will request the auto provisioning url1 to download file1 which includes auto provisioning url2 file2 After the phone requ...

Page 36: ...ter DeviceProvisionUserConfigProtectEnable config xml Description It enables or disables the IP phone to keep user s personalized settings after auto provisioning If enabled the MAC local xml file will be generated automatically and personalized settings configured via the web or phone user interface will be kept after auto provisioning Permitted Values false disable true enable Default false Para...

Page 37: ...ntain option 66 for IPv4 option 59 for IPv6 or the custom option if configured that contains the provisioning server address Static You can manually configure the server address via phone user interface or web user interface 3 8 1 PnP Provisioning Configuration The following table lists the parameter you can use to configure PnP provisioning Parameter DeviceProvisionPnPEnable config xml Descriptio...

Page 38: ...l Description It configures the IPv6 custom DHCP option for requesting provisioning server address Permitted Values Integer from 135 65535 except 143 Multiple options are separated by Default Blank Web UI Provision Auto Provision 3 8 3 Static Provisioning Configuration Users can manually configure the server address via phone user interface or web user interface Configure the auto provisioning URL...

Page 39: ...u Advanced Setting default password 123456 Auto Provision Parameter DeviceProvisionBackupServerUrl config xml Description It configures the DM backup URL Permitted Values Strings Default Blank Web UI Provision Auto Provision Phone UI Menu Advanced Setting default password 123456 Auto Provision Parameter DeviceProvisionServerUsername config xml Description It configures the username used for http a...

Page 40: ...wnload the configuration file periodically once the time reached Furthermore the IP phone also allow users to define the phone downloading the configuration files weekly Configure the polling time via the Web UI path Provision Auto Provision The default value of interval time is 86400 seconds Configure the auto provisioning polling settings by parameters The following table lists the parameters yo...

Page 41: ...23456 Auto Provision Parameter DeviceProvisionPollingBeginTime config xml Description It configures polling begin time Permitted Values Time from 00 00 to 23 59 Default 02 00 Web UI Provision Auto Provision Parameter DeviceProvisionPollingEndTime config xml Description It configures polling end time Permitted Values Time from 00 00 to 23 59 Default 06 00 Web UI Provision Auto Provision Parameter D...

Page 42: ...ALE M3 M5 M7 M8 DeskPhones Administrator Guide 42 Web UI Provision Auto Provision ...

Page 43: ...r SIP module upgrading Generally the two files should be uploaded to the phone at the same time for upgrading 4 2 Firmware Upgrade Configuration 4 2 1 Firmware Upgrade from Provisioning Server with Configuration File The following table lists the parameter you can use to upgrade firmware Parameter DeviceFirmwareUpgradeUrl config xml Description It configures the access URL of the firmware file Per...

Page 44: ... name it upgrade Step 3 Put the firmware binary files into upgrade folder Step 4 Plug USB disk into the phone s USB port when the phone is powered off Step 5 Power on the phone Step 6 During step 1 of initialization process pressing 4 7 8 keys at the same time Release all keys until all the LEDs are lighting on Step 7 Phone will reboot and start upgrading process ...

Page 45: ...password for the user is user For security reasons you d better change the default user or administrator password Since advanced menu options are strictly used by the administrator users can configure them only if they have administrator privileges 5 1 1 User and Administrator Identification Configuration The following table lists the parameters you can use to configure the user and administrator ...

Page 46: ...he file which defines 3 level access permissions Permitted Values URL within 512 characters Default Blank Parameter DeviceDefaultAccessLevel config xml Description It configures the default access level to access the phone user interface Note It works only if DeviceUserAccessPermissionEnable is set to true Enabled Permitted Values 0 user 1 var 2 admin Default 0 5 1 3 Access Permissions Specificati...

Page 47: ...ote The phone user interface currently does not support read only R only writable read WR or hidden N Customizing UserAccessPermission xml You can contact you interface person of Alcatel Lucent Enterprise for the template file UserAccessPermission xml Web User Interface The following parameters show the configuration for the web user interface in the UserAccessPermission xml file for reference Not...

Page 48: ...ide true setting id WBMFeatureAcd value 2 override true setting id WBMFeatureSip value 2 override true setting id WBMFeatureRemoteControl value 2 override true setting id WBMFeatureActionUrl value 2 override true settings Based on the above configuration of access level When logging in the web user interface with user access level the web user interface will be displayed as follows When logging in...

Page 49: ...ALE M3 M5 M7 M8 DeskPhones Administrator Guide 49 When logging in the web user interface with admin access level the web user interface will be displayed as follows ...

Page 50: ...support read only R only writable read WR or hidden N Example Configuration items in the UserAccessPermission xml for call forward menu and its submenu settings for phone user interface xml version 1 0 encoding UTF 8 settings setting id MMIFeatureForward value 0 override true setting id MMIFeatureAlwaysForward value 0 override true setting id MMIFeatureBusyForward value 1 override true setting id ...

Page 51: ...is displayed as follows Busy forward submenu and no answer forward submenu are hidden for user access level When logging in the phone user interface with var access level the access permission of each submenu is displayed as follows No answer forward submenu is hidden for var access level When logging in the phone user interface with admin access level the access permission of each submenu is disp...

Page 52: ... name admin var user and password admin var user in the login page 3 Click Login to log in When logging in with different access levels you will have corresponding permissions of the web user interface To login in the phone user interface with different access levels 1 Press Menu User Mode 2 Press the left or right navigation button or the Switch soft key to select the desired access level in the ...

Page 53: ... phone automatically Note Once the phone is locked the user can input the password 0000 to unlock the phone But if the default password is changed and lost the user can reset the parameter SettingPhoneUnlockPwd in the configuration file over auto provisioning 5 3 1 Operation Behaviors on Locked Phone When the phone is locked you can only initiate an emergency call The following table lists the par...

Page 54: ... Layer Security TLS TLS is a commonly used protocol for providing communications privacy and managing the message transmission security allowing IP phones to communicate with other remote parties and connect to the HTTPS URL for provisioning in a way that is designed to prevent eavesdropping and tampering The ALE Myriad Series phones support TLS versions 1 0 1 1 and 1 2 When TLS is enabled for an ...

Page 55: ...d the maximum file size is 5MB Server Certificate When clients request a TLS connection with the IP phone the IP phone sends the server certificate to the clients for authentication The IP phone has two types of built in server certificates a unique server certificate and a custom server certificate You can only upload one server certificate to the IP phone The old server certificate will be overr...

Page 56: ...DRootG3 pem DigiCert_SHA2_Secure_Server_CA pem StartComCertificationAuthorityG2 pem GeoTrust_Universal_CA2 pem AmazonRootCA3 pem comodorsadomainvalidationsecureserverca pem Thawte_Premium_Server_CA pem DigiCertAssuredIDRootG2 pem TCTrustCenterClass2CAII pem GeoTrust_Universal_CA pem StartComCertificationAuthority pem entrust_2048_ca pem DigiCertAssuredIDRootCA pem VeriSign_Class_3_Public_Primary_C...

Page 57: ... protocol Permitted Values 0 UDP 1 TCP 2 TLS 3 DNS NAPTR If no server port is given the IP phone performs the DNS NAPTR and SRV queries for the service type and port Default 0 Web UI Account Basic Transport Mode Parameter SIPTlsVersion config xml Description It configures the TLS version the IP phone uses to authenticate with the server Permitted Values 0 All 1 TLS1 0 2 TLS1 2 Default 0 Parameter ...

Page 58: ... rtpmap 0 PCMU 8000 a rtpmap 8 PCMA 8000 a rtpmap 18 G729 8000 a fmtp 18 annexb no a rtpmap 9 G722 8000 a fmtp 101 0 15 a rtpmap 101 telephone event 8000 a ptime 20 a sendrecv The callee receives the INVITE message with the RTP encryption algorithm and then answers the call by responding with a 200 OK message which carries the negotiated RTP encryption algorithm Example of the RTP encryption algor...

Page 59: ... server certificate based on the trusted certificates list The following table lists the parameters you can use to configure the HTTPS peer verification Parameter DeviceSecurityHttpsPeerVerifyEnable config xml Description It enables or disable HTTPS peer verification Permitted Values 0 NO 1 YES Default 1 Web UI Maintenance Certificate Management HTTPS Peer Verify 5 8 Encrypting and Decrypting File...

Page 60: ...e Customization You can download local contact template from the phone Web UI 6 1 1 1 Local Contact File Elements and Attributes The following table lists the elements and attributes you can use to add groups or contacts in the local contact file We recommend you do not edit these elements and attributes Elements Attributes Description Group display_name Specify the group name For example All Cont...

Page 61: ...astName Agbo LastName Account 1 Account GroupName All Contacts GroupName AvatarSmall avatar_small_default AvatarSmall AvatarBig avatar_large_default AvatarBig OfficeNumber 8566 OfficeNumber MobileNumber MobileNumber OtherNumber OtherNumber HomeNumber HomeNumber Favorite False Favorite Contact Groups Group GroupName Manager GroupName Group Groups 4 Save the changes and upload this file to the phone...

Page 62: ...responding avatar displayed on the phone screen 6 2 Lightweight Directory Access Protocol LDAP LDAP is an application protocol for accessing and maintaining information services for the distributed directory over an IP network You can configure the IP phones to interface with a corporate directory server that supports LDAP version 2 or 3 The following LDAP servers are supported Microsoft Active Di...

Page 63: ...erver URL Parameter LdapSearchBase config xml Description It configures the LDAP base DN used for searching Permitted Values String within 99 characters Default o Alcatel o directoryRoot Web UI Contact Manager LDAP LDAP Search Base Parameter LdapFieldsMapping config xml Description It configures LDAP Fields Mapping Default quot firstname quot quot givenname quot quot name quot quot sn quot quot of...

Page 64: ... xml Description It configures the LDAP search timeout Permitted Values NUMERIC 1 30 Default 5 Web UI Contact Manager LDAP LDAP Search Timeout 1 30s Parameter LdapConnectionTimeout config xml Description It configures the LDAP connection timeout Permitted Values NUMERIC 1 30 Default 3 Web UI Contact Manager LDAP LDAP Connection Timeout 1 30s Parameter LdapMaxHits config xml Description It configur...

Page 65: ... External Directory After a cellphone is paired with a desktop phone via Bluetooth for the M7 phone the contacts in cellphone will be synchronized to desktop phone automatically For the M8 phone users could choose synchronizing of contacts or not In addition manual synchronizing of contacts is also supported after a cellphone has been paired After synchronizing contacts automatically or manually a...

Page 66: ...ALE M3 M5 M7 M8 DeskPhones Administrator Guide 66 Synchronizing manually 2 Synchronizing is ongoing 3 Synchronizing is done 4 Special directory group External Directory for cellphone ...

Page 67: ...phone process the M8 phone could accept or reject synchronizing of contacts For M8 after pairing process user can go into the below phone UI to enable or disable synchronizing BT contacts select the paired cellphone press detail and then enable disable sync BT contacts Menu Basic Setting Bluetooth Paired Bluetooth Device ...

Page 68: ...s URL of the remote phone book The IP phone can establish a connection with the remote server and download the phone book and then display the remote phone book entries on the phone The ALE Myriad Series IP phones support up to 6 remote phone book groups The following table lists the parameters you can use to configure remote phone book Parameter RemotePhoneBookEnable config xml Description It con...

Page 69: ...one book X can be 1 6 Permitted Values Strings Default Blank Web UI Contact Manager Remote Phone Book Remote Phone Book URL Parameter RemotePhoneBookXAuthName config xml Description It configures the authenticated account of remote phone book X can be 1 6 Permitted Values Strings Default Blank Parameter RemotePhoneBookXAuthPwd config xml Description It configures the authentication password of rem...

Page 70: ...r disable contactBackup Permitted Values false disable true enable Default false 6 7 Blacklist When the user never wants to receive calls from somebody the phone number can be added into the blacklist of directory Then all calls from this phone number which is included in the blacklist will be refused automatically On the phone go to the directory via path Menu Directory Blacklist and then press A...

Page 71: ...apEnable true Local Directory Remote Phone Book and LDAP will be displayed when pressing the Directory Dir soft key Permitted Values 0 Local Directory 1 Remote Phone Book 2 LDAP 3 Blacklist 4 Favorites 5 External Directory 6 Network Contacts Default 0 Web UI Contact Manager Settings Directory List 6 9 Favorite Contacts User can mark local contacts as favorite contacts when this feature enabled The...

Page 72: ... config xml Description It enables or disables generating speed dial key for favorite contact automatically Permitted Values 0 Not generate speed dial key for favorite contact automatically 1 Generate speed dial key for favorite contact automatically Default 0 6 10 History List Display in Web UI On the Web UI the user can check the call history of the phone via path Contact Manager History ...

Page 73: ...nable config xml Description It enables or disables the stutter tone Permitted Values false disable true enable Default true Web UI Features General Stutter Tone Enable 7 3 Ring Tones Ring tones are used to play for internal external incoming calls You can select a built in ring tone for the phone system or specific account registration To set the custom ring tones you need to upload the custom ri...

Page 74: ...ressive Default 0 Web UI Setting Ringing Progressive Ringing Phone UI Basic Setting Sound Ringing Ring mode Progressive Ringing Parameter SettingRingSilentEnable config xml Description It enables or disables ring silent mode Permitted Values false disable true enable Default false Web UI Setting Ringing Silent Mode Phone UI Basic Setting Sound Ringing Ring mode Silent mode Parameter SettingRingBee...

Page 75: ...ete custom ringtone s by config file setting id SettingRingtoneUploadUrl value http x x x x xxx wav override true setting id SettingRingtoneDelete value override true When uploading ringtone s by config file wav and zip file can be supported To upload a wav ring file the file size should be less than 200kb and the upper limit is 5 ringtones The zip file should not exceed 1 2M and the phone will ig...

Page 76: ...N or MyMelodyN and info info text x line id 0 Note If the Alert Info header contains multiple types of keywords the IP phone will process the keywords in the following order urn alert tone internal external ringtone MyMelody Bellcore dr info When desktop phone receives an INVITE message with Alert info Alert info internal external the phone will play a preset ringtone The following table lists the...

Page 77: ...e Doing Doing ringtone 7 4 1 1 Alert Info Bellcore drN When the Alter Info header contains the keyword Bellcore drN the IP phone will play the desired ring tone The following table identifies the corresponding ring tone Value of N Ring Tone features alert_info_tone 1 Ring Tone features alert_info_tone 0 0 Bellcore dr0 ring00 1 Bellcore dr1 ring01 2 Bellcore dr2 ring02 3 Bellcore dr3 ring03 4 Bellc...

Page 78: ...one N ringtone RingN or MyMolodyN MyMelodyRingN the IP phone will play the corresponding local ring tone RingN wav or play the first local ring tone Ring1 wav in about 10 seconds if N is greater than 15 or less than 1 Examples Alert Info ringtone 2 Alert Info ringtone Ring2 wav Alert Info ringtone 2 x line id 1 Alert Info MyMelody2 Alert Info MyMelodyRing2 wav Alert Info MyMelody2 x line id 1 The ...

Page 79: ...r Device The IP phones support ringing from speaker or headset or both You can configure which ringer device to be used when receiving an incoming call For example if the ringer device is configured on speaker the ring tone will be played through loud speaker If the ringer device is configured on headset or Headset Speaker the headset should be connected to the IP phone and the Headset mode also s...

Page 80: ...iwan Thailand Korea Japan 7 6 2 Tones Configuration The following table lists the parameters you can use to configure tones Parameter SettingCountryTone config xml Description It configures country standard for call progress tone Permitted Values 0 UK 1 France 2 Germany 3 Italy 4 Spain 5 Dutch 6 Portugal 7 Canada 8 US 9 Hungary 10 Czec 11 Slovakia 12 Slovenia 13 Estonia 14 Poland 15 Lithuania 16 L...

Page 81: ...udio Codecs The following table summarizes the supported audio codecs on IP phones Codec Algorithm Reference Bit Rate Sample Rate Packetization Time G722 G722 RFC 3551 64 Kbps 16 Ksps 20ms PCMA PCMA G 711 a law RFC 3551 64 Kbps 16 Ksps 20ms PCMU G 711 u law RFC 3551 64 Kbps 16 Ksps 20ms G729 G729 RFC 3551 8 Kbps 16 Ksps 20ms iLBC_15_2kbps iLBC RFC 3952 15 2 Kbps 8 Ksps 20ms iLBC_13_33kbps iLBC RFC...

Page 82: ...fig xml Description It configures iLBC frame length for accountX Permitted Values 20 20 30 30 Default 30 Web UI Account Codec ILBC Frame Mode 7 8 Packetization Time PTime PTime is a measurement of the duration in milliseconds of the audio data in each RTP packet sent to the destination and defines how much network bandwidth is used for the RTP stream transfer Before establishing a conversation cod...

Page 83: ...s channel is used to provide the early media stream for the caller 7 10 Acoustic Clarity Technology To optimize the audio quality of your network the ALE Myriad Series phones support the acoustic clarity technology Acoustic Echo Cancellation AEC Background Noise Suppression BNS Automatic Gain Control AGC Voice Activity Detection VAD Comfort Noise Generation CNG and jitter buffer 7 10 1 Acoustic Ec...

Page 84: ... when pressing the IP phone s keypad during a call Each key pressed on the IP phone generates one sinusoidal tone of two frequencies One is generated from a high frequency group and the other from a low frequency group Five methods of transmitting DTMF digits on SIP calls RFC 2833 DTMF digits are transmitted by RTP Events compliant with RFC 2833 You can configure the payload type and sending times...

Page 85: ...on config xml Description It configures the DTMF duration Permitted Values 1 80ms 2 100ms 3 200ms 4 250ms Default 2 Parameter SettingDtmfFeedbackEnable config xml Description It enables or disables DTMF feedback Permitted Values false disable true enable Default true Web UI Setting Audio Enable DTMF Feedback Parameter SettingDtmfLevel config xml Description It configures bias value of DTMF tone le...

Page 86: ...lector Note X means account ID It can be number 1 8 for M3 M5 M7 and 1 20 for M8 Parameter AccountXVoIPTicketsCollector config xml Description The VoIP ticket collector name is used for publishing VoIP tickets If Blank no PUBLISH request will be sent at the end of each call Note X means account ID It can be number 1 8 for M3 M5 M7 and 1 20 for M8 Permitted Values String within 128 characters Defau...

Page 87: ...s the parameters you can use to register SIP accounts Note X means account ID It can be number 1 8 for M3 M5 M7 and 1 20 for M8 Parameter AccountXEnable config xml Description It enables or disables to certain account Permitted Values true disable false enable Default true Web UI Account Basic Parameter AccountXLabel config xml Description It configures the label name Permitted Values String withi...

Page 88: ...unt AccountX Password Parameter AccountXUserName config xml Description It configures the user name Permitted Values String within 64 characters Default Blank Web UI Account Basic User Name Phone UI Menu Advanced Setting default password 123456 Account AccountX User name Parameter AccountXServer1Address config xml Description It configures the IP address or domain name of the SIP server Permitted ...

Page 89: ...ccount Basic OutBound Proxy Port Parameter AccountXServer1Expire config xml Description It configures the registration expiration time in seconds of SIP server for accountX Permitted Values Integer from 60 to Default 3600 Web UI Account Basic Register Expire Time 8 1 3 Registration Settings Configuration The following table lists the parameters to configure the registration settings Note X means a...

Page 90: ...ary server once the primary server is available 8 2 1 Registration Method of Failover Fallback Mode with Outbound Proxy Currently there is a binding relationship between SIP server and outbound proxy address That means if you configure outbound proxy address1 the IP phone always sends SIP request message with server1 parameter to outbound proxy address1 when the outbound proxy address1 is not avai...

Page 91: ...tX Permitted Values String within 256 characters Default Blank Web UI Account Basic Secondary Outbound Proxy Address Phone UI Menu Advanced Settings Account AccountX Outbound Proxy2 Parameter AccountXOutboundProxy2Port config xml Description It configures the IP address or domain name of the secondary outbound proxy server for accountX Permitted Values Integer from 0 to 65535 Default 5060 Web UI A...

Page 92: ...060 will be used The following table lists the parameters you can use to configure SIP server name resolution Note X means account ID It can be number 1 8 for M3 M5 M7 and 1 20 for M8 Parameter AccountXServer1Transport config xml Description It configures the type of transport protocol Permitted Values 0 UDP 1 TCP 2 TLS 3 DNS NAPTR Note If no server port is given the IP phone performs the DNS NAPT...

Page 93: ...he tabs by pressing left right keys 9 1 Call Log Display You can access the call history information via phone user interface by the History soft key on homepage 9 2 Call Log Configuration The following table lists the parameters for call log settings Parameter CallHistorySave config xml Description It enables or disables the IP phone to save the call logs for missed calls placed calls and receive...

Page 94: ...r M3 M5 M7 and 1 20 for M8 Parameter AccountXDialingRuleCountryCode config xml Description It configures the country code for accountX Permitted Values ISO 3166 country code Alpha 2 Default Blank Web UI Setting Dialing Rule Country Code Parameter AccountXDialingRuleAreaCode config xml Description It configures the area code for accountX Permitted Values String within 16 characters Default Blank We...

Page 95: ...es 1 Dial from contacts tab 2 Select a number in dialing screen by right key which is provided by contact 3 Select a number on dialing screen by left key which is provided by contact then choose Call or Forward key Permitted Values true enable false disable Default true Web UI Setting Dialing Rule Dialing Rule Enabled in Contact Enable Disable Parameter AccountXDialingRuleInManualEnable config xml...

Page 96: ...dary dial tone Example 9 xx After entering digit 9 secondary dial tone plays and you can complete the remaining two digit numbers The square bracket can be used as a placeholder for a single character which matches any of a set of characters Example 91 5 7 1234 would match 9151234 9161234 and 9171234 T The timer letter T indicates a timer expiry If T is used alone for example 123T the default time...

Page 97: ... dial rule to match the timeout the value of T in seconds Permitted Values 0 18 Default 3 Parameter DigitMapInHistoryEnable config xml Description It enables or disables the digit map to be applied to the numbers received calls or missed calls dialed from the call history list Permitted Values true enable false disable Default true Parameter DigitMapInDirectoryEnable config xml Description It enab...

Page 98: ...ue enable false disable Default true Parameter AccountXDigitMap config xml Description It enables or disables the digit map feature for a specific account Permitted Values String within 2048 characters Default Blank Parameter AccountXDigitMapTimer config xml Description It configures the dial rule to match the timeout the value of T in seconds Permitted Values 0 18 Default Blank Parameter AccountX...

Page 99: ... hotline number If you lift the handset press the loudspeaker key or the account key and do nothing for a specified time interval the IP phone will automatically dial out the hotline number that you configured Note Hotline doesn t discriminate the accounts and you can configure only one hotline number The following table lists the parameters you can use to configure hotline Parameter FeatureHotlin...

Page 100: ...lemented on IP phones using a programming key The following table lists the parameter you can use for recall configuration Note X means programmable key ID and it can be number 1 20 for M3 1 28 for M5 M7 and 1 36 for M8 xml version 1 0 encoding UTF 8 settings setting id PhoneProgKey4Type value 18 override true setting id PhoneProgKey4Label value Recall override true settings After configuration a ...

Page 101: ...l cancel the dialing if the call is not answered The following table lists the parameter you can use to configure call timeout Parameter FeatureRingBackTimeout config xml Description It configures the duration time in seconds in the ringback state If you set it to 60s the phone will cancel the dialing when the call is not answered after 60 seconds Permitted Values Integer from 0 to 120 Default 60 ...

Page 102: ... M5 M7 and 1 20 for M8 Parameter AccountXAnonymousCallEnable config xml Description It enables or disable the anonymous call feature for account Permitted Values true enable false disable Default false Web UI Account Advanced Anonymous Call Phone UI Menu Features Anonymous AccountX Anonymous Parameter AccountXAnonymousCallOnCode config xml Description It configures the on code for accountX to acti...

Page 103: ...Anonymous Rejection Phone UI Menu Features Anonymous Reject Account X Parameter AccountXAnonymousCallRejectionOnCode config xml Description It configures the anonymous call rejection on code The IP phone will send the code to activate anonymous call rejection feature on server side when you activate it on the IP phone Permitted Values String within 32 characters Default Blank Web UI Account Advanc...

Page 104: ...eter can only control the outgoing IP address call If you don t want to answer the IP address call you should set the parameter SIPIpCallEnable to false Permitted Values true enable false disable Default false Web UI SIP Features SIP Allow IP Call 10 10 2 Accept SIP Trust Server Only Configuration Accept SIP Trust Server Only enables the IP phone to only accept the SIP messages from your SIP serve...

Page 105: ...ed Auto Answer Phone UI Menu Features Auto answer AccountX Enable Disable 10 12 Call Waiting While Call waiting feature enabled the phone will be able to answer the second call when there is already an active call on your phone If it is disabled the second incoming call will be rejected automatically You can enable call waiting feature and configure the phone to play a warning tone to avoid missin...

Page 106: ...server side Usually you can activate DND when the phone is idle The phone stays in the DND state until you deactivate DND manually 10 13 1 DND Settings Configuration You can change the following DND settings Choose a DND mode You can configure DND for all accounts Phone mode or specific account Custom mode The IP phone displays a DND icon on the idle screen or program key for account when the DND ...

Page 107: ...is set to 0 Phone Permitted Values false disable true enable The IP phone will reject incoming calls on all accounts Default false Web UI Features DND Enable DND Phone UI Menu Features DND Parameter FeatureDndOnCode config xml Description It configures the DND on code to activate the server side DND feature The IP phone will send the DND on code to the server when you activate DND feature on the I...

Page 108: ...ne Note It works only if FeatureDndMode and FeatureDndEnable2 are both set to 1 Custom Permitted Values String within 32 characters Default Blank Web UI Features DND Account ID On Code Phone UI Menu Features DND Account ID On Code Parameter AccountXDndOffCode config xml Description It configures the DND off code to deactivate the server side DND feature The IP phone will send the DND off code to t...

Page 109: ...eatureDNDMethod config xml Description It configures the DND method for the IP phone Note It works only if DNDModeAccount is set to 0 Phone Permitted Values 0 Prefix 1 Subscribe The IP phone sends a SUBSCRIBE message with event as feature event to the server Default 0 Web UI Features DND DND method Parameter AccountXDndMethod config xml Description It configures the DND method for the IP phone acc...

Page 110: ...Configuration After you choose a forward mode you can configure call forward feature for all accounts or a specific account It depends on the forward mode Phone default Call forward feature is effective for all accounts Custom Call forward feature can be configured for a specific account or multiple accounts The IP phones also support call forward on code and off code to activate and deactivate se...

Page 111: ...ode Parameter FeatureImmFwdOffCode config xml Description It configures the always forward off code to deactivate the server side always forward feature The IP phone will send the always forward off code to the server when you deactivate always forward feature on the IP phone Note If default account is account 2 and the value of the parameter FeatureFwdMode is set to 0 Phone Permitted Values Strin...

Page 112: ...eBusyFwdOffCode config xml Description It configures the busy forward off code to deactivate the server side busy forward feature The IP phone will send the busy forward off code to the server when you deactivate busy forward feature on the IP phone Note It works only if ForwardModeAccount is set to 0 Phone Permitted Values String within 32 characters Default Blank Web UI Features Forward Off Code...

Page 113: ...Parameter FeatureNoReplyFwdOffCode config xml Description It configures the no answer forward off code to deactivate the server side no answer forward feature The IP phone will send the no answer forward off code to the server when you deactivate no answer forward feature on the IP phone Note If the default account is account 2 set the value of the parameter FeatureFwdMode to 0 Phone Permitted Val...

Page 114: ...arameter AccountXImmFwdOnCode config xml Description It configures the always forward on code to activate the server side always forward feature The IP phone will send the always forward on code and the pre configured destination number configured by the parameter AccountXImmFwdNumber to the server when you activate always forward feature on a phone basis Note It work only if FeatureFwdMode is set...

Page 115: ...XBusyFwdOnCode config xml Description It configures the busy forward on code to activate the server side busy forward feature The IP phone will send the busy forward on code and the pre configured destination number configured by the parameter AccountXBusyFwdNumber to the server when you activate busy forward feature on a phone basis Note It work only if FeatureFwdMode is set to 1 Custom Permitted...

Page 116: ...nCode config xml Description It configures the no answer forward on code to activate the server side no answer forward feature The IP phone will send the no answer forward on code and the pre configured destination number configured by the parameter AccountXNoReplyFwdNumber to the server when you activate no answer forward feature on a phone basis Note It work only if FeatureFwdMode is set to 1 Cu...

Page 117: ...ard features between the IP phone and the server If the call forward is activated in phone mode the forward status changing locally will be synchronized to registered default accounts on the server If the call forward is activated in custom mode the forward status changing locally will be synchronized to the specific accounts on the server But if the forward status of the specific account is chang...

Page 118: ...cription It configures the FWD method for the IP phone account X Note It works only if FeatureFwdMode is set to 1 Custom Permitted Values 0 Prefix 1 Subscribe The IP phone sends a SUBSCRIBE message with event as feature event to the server Default 0 Web UI Features Forward Forward method 10 15 DND FWD Synchronization After the function synchronization is enabled the DND FWD on the phone side and t...

Page 119: ...he parameters you can use to configure multiple call appearances Parameter SIPMaxCall config xml Description It configures the maximum number of concurrent calls for all registered accounts Permitted Values NUMERIC 1 4 Note For M8 the permitted value for this parameter is NUMERIC 1 11 Default 2 Note For M8 the default value for this parameter is 11 Web UI Features SIP SIP MAX Call 10 17 Call Hold ...

Page 120: ...tion It enables or disables the phone to inactive outgoing hold signaling Permitted Values false disable true enable Default false Parameter FeaturePlayHoldToneEnable config xml Description It enables or disables the IP phone to play the call hold tone when you place a call on hold Permitted Values false disable true enable Default true Parameter FeaturePlayHoldToneDelay config xml Description It ...

Page 121: ...ePlayHeldToneInterval config xml Description It configures the time in seconds between subsequent call held tones If it is set to 3 3s and FeaturePlayHeldToneDelay is set to 30 30s the IP phone will begin to play a held tone after a call is held by the other party for 30 seconds and repeat the call held tone every 3 seconds Note It works only if the Music on Hold feature is disabled and FeaturePla...

Page 122: ...owing table lists the parameter you can use to enable or disable keep mute Parameter FeatureKeepMuteEnable config xml Description It configures the keep mute feature for the IP phone Permitted Values false disable true enable Default false 10 19 Call Transfer Call transfer enables the IP phones to transfer an existing call to a third party For example if party A is in an active call with party B p...

Page 123: ...to input party C Number and party A will begin a new call with party C by pressing Call Then party A can transfer this call to party B the third party by pressing Transfer and party A will disconnect 10 19 3 Transfer Mode Configuration for Programmable Key You can configure the transfer mode for the IP phone when transferring the current call via a specified programmable key The ALE Myriad Series ...

Page 124: ...nference call The following table lists the parameters you can use to configure local conference Note X means account ID It can be number 1 8 for M3 M5 M7 and 1 20 for M8 Parameter AccountXLocalConfEnable config xml Description It enables or disables the local conference feature of the IP phone Permitted Values false disable true enable Default true Web UI Features SIP Local Conference Enable 10 2...

Page 125: ...fault false 10 22 Auto Redial You can configure the phone to automatically redial the last dialed number when the call is temporarily unavailable Both the number of attempts and waiting time between redials are configurable The following table lists the parameters you can use to configure auto redial Parameter FeatureAutoRedialEnable config xml Description It enables or disables the IP phone to au...

Page 126: ...able true enable Default false Parameter FeatureAutoRecordingEnable config xml Description It enables or disables the automatic recording feature of the IP phone Permitted Values false disable true enable Default false 10 24 Confidential Dial Password dial feature allows the callee number to be partially displayed on the IP phone when placing a call The hidden digits are displayed as asterisks on ...

Page 127: ... up to 25 groups for paging You can assign multicast IP address with a channel for each group and specify a label to each group to identify the phones in the group such as All Sales or HR Tip You can set a Program key as Multicast Paging key or Paging list key on the phone which allows you to send announcements to the phones with the pre configured multicast address es on the specific channel s Fo...

Page 128: ...cription It configures the multicast address and port number that the phone listens to Permitted Values IP address port 224 0 0 1 239 255 255 255 port 1 65535 Default Blank Web UI Features Multicast Paging Listening List Parameter MulticastListeningAddress 1 25 Label config xml Description It configures the label to be displayed on the phone screen when receiving the multicast paging calls Permitt...

Page 129: ...the phone will ignore incoming paging calls with lower priorities otherwise the phone will answer incoming paging calls automatically and place the previous paging call on hold If disabled the phone will automatically ignore all incoming paging calls DND for Ignoring Paging Call If you do not want to miss some urgent paging calls when DND is activated You can use the Ignore DND feature to define t...

Page 130: ...ble config xml Description It enables or disables the phone to automatically resume the held multicast paging call after the second multicast paging call or a new call ends Permitted Values false disable true enable Default false Parameter MulticastPagingCallId config xml Description Configure the Call ID to use for Multicast Paging Permitted Values String within 13 characters Default Pegasus 10 2...

Page 131: ...l Outgoing Call When the phone cancels an outgoing call in the ring back state Remote Busy When an outgoing call is rejected Call Remote Canceled When the remote party cancels the outgoing call in the ringing state Missed Call When the IP phone misses a call Call Established When the IP phone establishes a call Call Terminated When the IP phone terminates a call DND Enabled When the IP phone enabl...

Page 132: ...o Reply Forward Disabled When the IP phone disables the no answer forward Note When the forward mode is Phone the phone sends the action URL for all accounts When the forward mode is Custom the phone only sends the action URL for the corresponding account Forward Incoming Call When the IP phone forwards an incoming call Call Transfer When the IP phone transfers a call Blind Transfer When the IP ph...

Page 133: ...e firmware version of the IP phone active_url The SIP URI of the current account when the IP phone places a call receives an incoming call or establishes a call active_user The user part of the SIP URI for the current account when the IP phone places a call receives an incoming call or establishes a call active_host The host part of the SIP URI for the current account when the IP phone places a ca...

Page 134: ...es the action URL the phone sends after startup Permitted Values URL within 511 characters Default Blank Web UI Features Action URL Setup Completed Parameter ActionUrlRegisterSucceeded config xml Description It configures the action URL the phone sends after an account is registered Permitted Values URL within 511 characters Default Blank Web UI Features Action URL Register Succeeded Parameter Act...

Page 135: ...aracters Default Blank Web UI Features Action URL Incoming Call Parameter ActionUrlRejectIncomingCall config xml Description It configures the action URL the phone sends when rejecting an incoming call Permitted Values URL within 511 characters Default Blank Web UI Features Action URL Reject Incoming Call Parameter ActionUrlAnswerIncomingCall config xml Description It configures the action URL the...

Page 136: ...ing call in the ringing state Permitted Values URL within 511 characters Default Blank Web UI Features Action URL Call Remote Canceled Parameter ActionUrlMissedCall config xml Description It configures the action URL the phone sends when missing a call Permitted Values URL within 511 characters Default Blank Web UI Features Action URL Missed Call Parameter ActionUrlCallEstablished config xml Descr...

Page 137: ...acters Default Blank Web UI Features Action URL Immediate Forward Enabled Parameter ActionUrlImmediateForwardDisabled config xml Description It configures the action URL the phone sends when the always forward feature is deactivated Permitted Values URL within 511 characters Default Blank Web UI Features Action URL Immediate Forward Disabled Parameter ActionUrlBusyForwardEnabled config xml Descrip...

Page 138: ...t configures the action URL the phone sends when forwarding an incoming call Permitted Values URL within 511 characters Default Blank Web UI Features Action URL Forward Incoming Call Parameter ActionUrlCallTransfer config xml Description It configures the action URL the phone sends when performing a transfer Permitted Values URL within 511 characters Default Blank Web UI Features Action URL Call T...

Page 139: ...L the phone sends when the call waiting feature is enabled Permitted Values URL within 511 characters Default Blank Web UI Features Action URL Call Waiting Enabled Parameter ActionUrlCallWaitingDisabled config xml Description It configures the action URL the phone sends when the call waiting feature is disabled Permitted Values URL within 511 characters Default Blank Web UI Features Action URL Cal...

Page 140: ...lues URL within 511 characters Default Blank Web UI Features Action URL IP Changed Parameter ActionUrlIdleToBusy config xml Description It configures the action URL the phone sends when changing the state of the IP phone from busy to idle Permitted Values URL within 511 characters Default Blank Web UI Features Action URL Idle To Busy Parameter ActionUrlBusyToIdle config xml Description It configur...

Page 141: ...sing the Speakerphone key Permitted Values URL within 511 characters Default Blank Web UI Features Action URL Handfree Parameter ActionUrlPeripheralInformation config xml Description It configures the action URL the phone sends when you unplug or plug the accessory Permitted Values URL within 511 characters Default Blank Web UI Features Action URL Peripheral Information Parameter ActionUrlVpnIp co...

Page 142: ... Features Action URL Conference Established 10 27 Action URI The ALE Myriad Series phones can perform the specified action by receiving and handling an HTTP or HTTPS GET request or accept a SIP NOTIFY message with the Event ACTION URI header from a SIP proxy server 10 27 1 Supported HTTP HTTPS GET Request Opposite to action URL action URI allows IP phones to interact with web server application by...

Page 143: ...essage with the Event ACTION URI header from a SIP proxy server for the first time the LCD screen also prompts the message Allow remote control Press the OK soft key on the phone to allow remote control Example of a SIP Notify with the variable value OK NOTIFY sip toUsername remote_ip remote_port transport transport SIP 2 0 Via SIP 2 0 transport local_ip local_port branch branch From sip fromUsern...

Page 144: ... key F_ CONFERENCE Short press the Conference key for M3 M5 M7 F_ CONFERENCE_ LONGPRESS Long Press Conference key for M3 M5 M7 F_ HEADSET Short press the Conference key for M8 F_ HEADSET_ LONGPRESS Short press the Conference key for M8 F_ RELEASE Short press the Release key F_ MUTE Short press the Mute key F_ MUTE_ LONGPRESS Long Press Mute key F_ MESSAGE Short press the Message key F_ HANDSFREE S...

Page 145: ...4 0 62 screencapture download 10 27 4 Action URI Configuration The following table lists the parameters you can use to configure action URI Parameter FeatureActionUriEnable config xml Description It enables or disables the phone to receive action URI requests Permitted Values false disable true enable Default false Parameter FeatureActionUriPromptEnable config xml Description It enables or disable...

Page 146: ...M5 M7 M8 DeskPhones Administrator Guide 146 Permitted Values IP address Blank The phone will reject any HTTP GET request Any The phone will accept and handle HTTP GET requests from any IP address Default Blank ...

Page 147: ...se to configure the phone SettingLanguage Parameter SettingLanguage config xml Description It configures phone display SettingLanguage Permitted Values 0 English 1 French 2 Deutsch 3 Italian 4 Spanish 5 Nederlands 6 Portuguese 7 Hungarian 8 Czech 9 Slovak 10 Slovenian 11 Estonian 12 Polish 13 Lithuanian 14 Latvian 15 Turkish 16 Greek 17 Sweden 18 Norway 19 Denmark 20 Finland 21 Icelandic 22 Chines...

Page 148: ... miss call a new text message or custom information for example company logo on the screen saver The following table lists the parameters you can use to configure screensaver Parameter SettingScreensaverEnable config xml Description It configures whether to enable or disable screensaver Permitted Values false disable true enable Default true Web UI Settings Display Screensaver Phone UI Menu Basic ...

Page 149: ...hanged when the phone is inactive after the designated time in seconds 11 3 1 Supported Backlight Options The following table lists available options to configure the backlight of phone models expansion modules Phone Model and the connected expansion module Configuration Options Myriad Series IP phones Inactive Level Active Level Backlight Time 11 3 2 Backlight Brightness and Time Configuration Th...

Page 150: ...d LED will be adjusted synchronously 11 4 1 Supported Backlight LED Options The following table lists available options to configure the LED backlight of phone models expansion modules Phone Model and the connected expansion module Configuration Options M8 LED Inactive Level LED Active Level LED Backlight Time 11 4 2 LED Backlight Brightness and Time Configuration The following table lists the par...

Page 151: ...nge the intensity of the LED when the IP phone is inactive Permitted Values 0 Always On 15 15s 30 30s 60 1min 120 2min 300 5min 600 10min 1800 30min Default 300 Web UI Settings Display LED Timeout Phone UI Menu Basic Setting Display Backlight LED Working Time 11 5 ECO Mode Only for M8 The M8 phone supports the ECO Ecology Conservation Optimization mode If the phone is set to ECO mode the LED light...

Page 152: ...t configures the start time of Sunday Permitted Values 0 23 Default 9 Web UI Settings Display Sunday Parameter SettingEcoOfficeHourSunEndTime config xml Description It configures the end time of Sunday Permitted Values 0 23 Default 9 Web UI Settings Display Sunday Parameter SettingEcoOfficeHourMonStartTime config xml Description It configures the start time of Monday Permitted Values 0 23 Default ...

Page 153: ...s Display Wednesday Parameter SettingEcoOfficeHourWedEndTime config xml Description It configures the end time of Wednesday Permitted Values 0 23 Default 17 Web UI Settings Display Wednesday Parameter SettingEcoOfficeHourThurStartTime config xml Description It configures the start time of Thursday Permitted Values 0 23 Default 9 Web UI Settings Display Thursday Parameter SettingEcoOfficeHourThurEn...

Page 154: ...cal clock You can choose to get the time and date from SNTP Simple Network Time Protocol time server to have the most accurate time and phone DST Daylight Saving Time to make better use of daylight and to conserve energy or you can set the time and date manually The time and date can be displayed in several formats on the idle screen 11 6 1 Time Zone Time Zone Time Zone Name 11 00 Midway Niue Pago...

Page 155: ...iquelon Montevideo Palmer Paramaribo Punta_Arenas Recife Rothera Santarem Sao_Paulo Stanley 2 00 Noronha South_Georgia 1 00 Azores Cape_Verde 0 GMT UTC Universal Abidjan Accra Bamako Banjul Bissau Canary Conakry Dakar Danmarkshavn Faroe Freetown Greenwich Guernsey Isle_of_Man Jersey Lisbon Lome London Madeira Monrovia Nouakchott Ouagadougou Reykjavik Sao_Tome St_Helena Troll Zulu 1 00 Algiers Amst...

Page 156: ...pan Sydney Ust Nera Vladivostok 10 30 Lord_Howe 11 00 Bougainville Efate Guadalcanal Kosrae Macquarie Magadan Norfolk Noumea Pohnpei Sakhalin Srednekolymsk 12 00 Anadyr Auckland Fiji Funafuti Kamchatka Kwajalein Majuro McMurdo Nauru Tarawa Wake Wallis 12 45 Chatham 13 00 Apia Enderbury Fakaofo Tongatapu 14 00 Kiritimati The following table lists the parameters you can use to configure the time zon...

Page 157: ... Settings You can set DST for the desired area as required By default the DST is disabled If set to Automatic it can be adjusted automatically from the current time zone setting The time zone and corresponding DST pre configurations exist in the AutoDST file If the DST is set to Automatic the IP phone obtains the DST configuration from the AutoDST file 11 6 3 1 DST Configuration The following tabl...

Page 158: ...e Parameter SettingDstEndDate config xml Description It configures the Daylight Saving Time DST end date Note It works only if SettingDstEnable is set to 1 Enabled and SettingDstType is set to date Permitted Values Strings Default 30 Web UI Setting Time Date DST End Date Parameter SettingDstStartWeek config xml Description It configures the Daylight Saving Time DST start week Note It works only if...

Page 159: ... xml Description It configures the Daylight Saving Time DST end hour Note It works only if SettingDstEnable is set to 1 Enabled and SettingDstType is set to week or day Permitted Values NUMERIC 0 23 Default 23 Web UI Setting Time Date DST End Date Hour Parameter SettingDstOffset config xml Description It configures the offset time in minutes of Daylight Saving Time DST Note It works only if Settin...

Page 160: ...mats including options to date format with the day month or year and time format in 12 hours or 24 hours or you can also customize the date format as required The following table lists the parameters you can use to configure time and date format Parameter SettingTimeFormat config xml Description It configures the time format Permitted Values 0 Hour 12 The time will be displayed in 12 hour format w...

Page 161: ...nfigures the date format Permitted Values 0 WWW MMM DD 1 DD MMM YY 2 YYYY MM DD 3 DD MM YYYY 4 MM DD YY 5 DD MMM YYYY 6 WWW DD MMM 7 MM DD WWW 8 YY MM DD 9 YYYY MM DD 10 YY MM DD 11 YYYY MM DD Default 0 Web UI Settings Time Date Date Format Phone UI Menu Basic Setting Time and Date Date You can configure the time and date format through WEB or on phone UI Configure Time Date Format through WEB ...

Page 162: ...UI Menu Features Key as Send 11 8 Bluetooth The ALE Myriad Series M7 M8 phones support Bluetooth You can pair and connect a Bluetooth Headset or Bluetooth enabled mobile phone with the IP phone After connecting the Bluetooth Enabled mobile phone you can choose to synchronize the mobile contacts to the IP phone It is only applicable to the M7 M8 phones You can activate or deactivate the Bluetooth m...

Page 163: ...Permitted Values false disable true enable Default true Phone UI Menu Basic Setting Bluetooth Bluetooth Enable 11 9 Handset Headset Speakerphone Mode The ALE Myriad Series phones support three ways to place answer a call using the handset using the headset or using the speakerphone You can choose the frequently used audio device as required The following table lists the parameters you can use to c...

Page 164: ...grammable keys and EM Keys 11 10 1 Supported Programmable Keys The following table lists the number of programmable keys you can configure for each phone model Phone Model Programmable Keys EM Keys M3 20 N A M5 28 N A M7 28 N A M8 36 N A 11 10 2 Supported Programmable Key Types The supported key function types are varied by programmable keys and EM keys For M8 19 XML Browser is not supported ID Pr...

Page 165: ...Orignated Trace 66 Paging 67 Paging List 68 Mobile Account 69 Hoteling 70 Push To Talk 71 Logout 72 Network Call List 73 Network Contacts 74 Network Message List 75 Call Waiting 11 10 3 Programmable Keys You can customize programmable keys on the phone to enable users to access frequently used functions If your phone does not have a specific hard key you can create a soft key For example if the ph...

Page 166: ...s key feature for a specific programmable key Note X can be 1 20 for M3 1 28 for M5 M7 and 1 36 for M8 Permitted Values 0 Not Used 1 Speed Dial 59 BLF 2 BLF List 3 Do Not Disturb 4 Directory 5 VoiceMail 6 Conference 7 Forward 8 Transfer 9 Group Listening 10 HeadSet 11 Hot Desking 12 Phone Lock 13 Prefix 14 DTMF 15 Direct Pickup 16 Group Pickup 17 Call Park 18 Recall 19 XML Browser 21 Intercom 22 R...

Page 167: ...d Values 1 Account 1 2 Account 2 3 Account 3 4 Account 4 5 Account 5 6 Account 6 7 Account 7 8 Account 8 N Account N N is 9 20 only for M8 Default 1 Web UI Phone Keys Program Keys Phone UI Long press softkey to enter programmable key configuration menu Parameter ProgramKeyXLabel config xml Description It configures the label displayed on the phone screen for a specific programmable key This is an ...

Page 168: ...nly applicable when programablekey X type is set to 59 X can be 1 20 for M3 1 28 for M5 M7 and 1 36 for M8 Permitted Values String within 64 characters Default empty Web UI Phone Keys Program Keys Phone UI Long press softkey to enter programmable key configuration menu 11 10 3 2 Dynamic Keys Configuration This feature supports configuring the programming hard keys and soft keys such as key Redial ...

Page 169: ...nt 5 6 Account 6 7 Account 7 8 Account 8 N Account N N is 9 20 only for M8 Default 1 Web UI Phone Keys Dynamic Softkey Parameter DynamicSoftKeyXLabel config xml Description It configures the label displayed on the phone screen for a specific programmable key This is an optional configuration Note X can be 1 4 for M3 M5 M7 or 1 5 for M8 Permitted Values String within 64 characters Default Blank Web...

Page 170: ...a specific programmable key Permitted Values 0 Not Used 1 Speed Dial 3 Do Not Disturb 4 Directory 7 Forward 10 Headset 11 Hot Desking 12 Phone Lock 13 Prefix 18 Recall 19 XML Browser 21 Intercom 23 Audio Hub 101 Menu 102 History 103 Status Default 0 Web UI Phone Keys Dynamic Key Parameter DynamicKey Account config xml Description It configures the desired account to apply the programmable key feat...

Page 171: ...rs Default Blank Web UI Phone Keys Dynamic key Parameter DynamicKey Extension config xml Description This configuration is not applicable for programmable hard key types Permitted Values String within 64 characters Default Blank Web UI Phone Keys Dynamic key The Key Names supported are listed as follows Note For M8 conference hard key is replaced by headset key And VolUp VolDown keys are not avail...

Page 172: ...s Parameter AomXProgKey 1 200 Type Note The ALE Myriad Series phones support connecting up to 3 expansion modules 3 EM20 3 EM200 X 1 3 config xml Description It configures the key type for a specific EM key Permitted Values 0 Not Used 1 Speed Dial 59 BLF 2 BLF List 3 Do Not Disturb 4 Directory 5 VoiceMail 6 Conference 7 Forward 8 Transfer 9 Group Listening 10 HeadSet 11 Hot Desking 12 Phone Lock 1...

Page 173: ...3 expansion modules 3xEM20 3xEM200 X 1 3 config xml Description It configures the desired account to apply the EM key feature Permitted Values 1 Account 1 2 Account 2 3 Account 3 4 Account 4 5 Account 5 6 Account 6 7 Account 7 8 Account 8 N Account N N is 9 20 only for M8 Default 1 Web UI Phone Keys Program Key EM1 EM2 EM3 Parameter AomXProgKey 1 200 Label Note The ALE Myriad Series phones support...

Page 174: ...ault Blank Web UI Phone Keys Program Key EM1 EM2 EM3 11 11 Wallpaper Wallpaper is a picture which is used as the background of the IP phones The phones have 5 default pictures And the user can also change it to custom wallpaper using personal pictures The wallpaper is only applicable to M5 M7 phones 11 11 1 Wallpaper Configuration The following table lists the parameters you can use to change the ...

Page 175: ...nfoDisplayMode is used for defining the call information display mode SettingCallInfoDisplaySource is used for displaying the priority of the call number The following table lists the parameters you can use to configure call display Parameter SettingCallInfoDisplayMode config xml Description It configures Call Display Part Permitted Values 0 Name Number 1 Number Name 2 Name 3 Number 4 Full Contact...

Page 176: ... character and displays the next few characters 11 15 Search Source List in Dialing Search Source List in Dialing allows you to search entries from the source list when the phone is on the pre dialing dialing screen You can select the desired entry to dial out quickly The following table lists the parameters you can use to configure the search source list 11 16 Soft Key Layout Soft key layout is u...

Page 177: ...Cancel IME Directory History Empty Transfer Dial Empty Directory Empty IME Cancel Directory Empty Empty IME Cancel Directory History IME Cancel Empty Conference Dial Call Backspace IME Cancel Call Directory Backspace IME Cancel Call Backspace IME Cancel Directory History Empty Conference Dial Empty Directory Empty IME Cancel Directory Empty Empty IME Cancel Directory History IME Cancel Empty Calli...

Page 178: ...pty Conference New Callin Empty Take Reject End Take Empty Empty Reject End Take Reject End Empty Conversation Hold Transfer Conference End Hold Empty Transfer Conference End Hold Transfer Conference End Swap Empty Hold New Call Transfer Resume End New Call Empty Transfer Resume End New Call Transfer Resume End Empty Held Empty Empty Empty End Empty Empty Empty Empty End End Empty Conference Confe...

Page 179: ...File Customization xml File States Dial xml Dial DialEmpty TransDial TransDialEmpty ConfDial ConfDialEmpty CallOut xml Calling Transferring CallFailed xml CallFailed CallIn xml Ringing NewCallin ConfNewCallin Talking xml Conversation Hold Held Conf ConfHold BeTrans Paging Listening Customizing Softkey Layout File Step 1 Open the template file Step 2 For each soft key that you want to enable disabl...

Page 180: ...meter SettingCustomSoftkeyStateList config xml Description It configures the desired call state to apply the custom softkey layout Note Multiple call states are separated by commas It works only if SettingCustomSoftkeyEnable is set to true Enabled Permitted Values Blank all call states will use the custom softkey layout Dial Dial state DialEmpty DialEmpty state TransDial TransDial state TransDialE...

Page 181: ...pty TransDial TransDialEmpty ConfDial ConfDialEmpty Note It works only if SettingCustomSoftkeyEnable is set to true Enabled Permitted Values URL within 511 characters Default Blank Parameter SettingCustomSoftkeyCallOutUrl config xml Description It configures the access URL of the custom softkey layout file in the Callout state The states that the XML file contains Calling Transferring Note It work...

Page 182: ...tkeyDial config xml Description It configures custom Softkey in the Dial state Note It works only if SettingCustomSoftkeyEnable is set to true Enabled Permitted Values Call Backspace IME Cancel Directory History Blank String within 511 characters Default M3 M5 M7 Call Backspace IME Cancel M8 Call Directory Backspace IME Cancel Web UI Settings Softkey Layout Call States Parameter SettingCustomSoftk...

Page 183: ...rks only if SettingCustomSoftkeyEnable is set to true Enabled Permitted Values Call Backspace IME Cancel Directory History Empty String within 511 characters Default M3 M5 M7 Call Backspace IME Cancel M8 Call Directory Backspace IME Cancel Web UI Settings Softkey Layout Call States Parameter SettingCustomSoftkeyConfDialEmpty config xml Description It configures custom Softkey in the DialEmpty stat...

Page 184: ...key Layout Call States Parameter SettingCustomSoftkeyRinging config xml Description It configures custom Softkey in the Ringing state Note It works only if SettingCustomSoftkeyEnable is set to true Enabled Permitted Values Take Slient Forward Reject Empty String within 511 characters Default M3 M5 M7 Take Silent Forward Reject M8 Take Empty Silent Forward Reject Web UI WEB Settings Softkey Layout ...

Page 185: ...able is set to true Enabled Permitted Values NewCall Transfer Resume End Empty String within 511 characters Default M3 M5 M7 NewCall Transfer Resume End M8 New Call Empty Transfer Resume End Web UI Settings Softkey Layout Call States Parameter SettingCustomSoftkeyHeld config xml Description It configures custom Softkey in the Held state Note It works only if SettingCustomSoftkeyEnable is set to tr...

Page 186: ...rameter SettingCustomSoftkeyPaging config xml Description It configures custom Softkey in the Paging state Note It works only if SettingCustomSoftkeyEnable is set to true Enabled Permitted Values Hold End Empty String within 511 characters Default M3 M5 M7 Hold Empty Empty End M8 Hold Empty Empty Empty End Web UI Settings Softkey Layout Call States Parameter SettingCustomSoftkeyListening config xm...

Page 187: ...ustomSoftkeyEnable override true setting value http 10 11 5 140 Talking xml id SettingCustomSoftkeyTalkingUrl override true The states that the XML file contains Conversation Hold Held Conf ConfHold BeTrans Paging Listening After provisioning you can use the enabled soft keys during a call ...

Page 188: ...by default The ALE Myriad Series phones support Audio Hub through BT contact sync audio transmission and call control 12 1 1 AudioHub Programmable Key Configuration via Web UI You can configure the AudioHub programmable key via the Web UI path Phone Keys Program key and setting the programmable key s type to Audio Hub 12 1 2 AudioHub Programmable Key Configuration via Phone UI You can configure th...

Page 189: ...ed as PC s sound equipment Note This configuration is not available for the M8 Phone Permitted Values 0 Host 1 Audio Hub Default 0 Phone UI Menu Basic Setting USB Parameter UsbCMode config xml Description It configures the USB C mode It can be set to Host which can plugin audio accessories such as USB headset and USB external handsfree or set to Audio Hub which can be regarded as PC s sound equipm...

Page 190: ...ieve end mobile calls from the IP phone You can also use your IP phone as a Bluetooth speaker for your mobile phone When a mobile phone is connected via Bluetooth the phone UI will generate a mobile account programmable key automatically You can also long press a programmable key to manually configure a mobile account programmable key 12 1 5 AudioHub via BT Programmable Key Configuration Parameter...

Page 191: ...ec is configured as Opus Super Wide Band it only supports 4 party conference When the phone audio codec is configured as Opus Wide Band it only supports 10 party conference After establishing 3 party conference users can press Conf button to add a new user then press Join button to merge the new user to current conference The phones support split remove during conference The improvements include A...

Page 192: ...ALE M3 M5 M7 M8 DeskPhones Administrator Guide 192 M8 The following figure shows the 12 party conference configuration ...

Page 193: ...X party Conference Configuration via Phone UI 5 party conference 12 party conference 12 2 3 X party conference Configuration Parameters The following table lists the parameters you can use to configure X party conference Parameter SIPLocalConfEnable config xml ...

Page 194: ...the max party capacity of a phone conference Permitted Values M3 M5 M7 3 5 M8 3 12 Default M3 M5 M7 3 M8 12 Web UI Features Sip 12 3 Hot Desking The ALE Myriad Series phones all support Hot Desking feature with the same behavior Hot desking feature is working for a shared phone which can be used when employees are not in their office and with no phone in hand Then they can log in a shared phone by...

Page 195: ...eb UI 12 3 2 Hot Desking Key Configuration via Phone UI Long press a program key more than 2s and select the Key Type as Hot Desking Press program key to activate Hot Desking for the ALE Myriad Series phones Login in the number which needs to be registered in myriad phone with correct password ...

Page 196: ...Web UI Phone Keys Program Key Parameter ProgramKeyXLabel config xml Description It configures the programmable key label X can be number 1 20 for M3 or 1 28 for M5 M7 and 1 36 for M8 Permitted Values strings Default Blank Phone UI Select one programkey then long press it for 2s and input strings for label to define a name Web UI Phone Keys Program Key 12 4 Intercom Intercom is a useful feature in ...

Page 197: ...g Intercom Configuration Parameters The following table lists the parameters you can use to configure intercom for outgoing call Parameter ProgramKeyXType config xml Description It configures the programmable key type X can be number 1 20 for M3 or 1 28 for M5 M7 and 1 36 for M8 Permitted Values 21 Intercom Default 0 Phone UI Select one program key then long press it for 2s and select Key Type as ...

Page 198: ...3 or 1 28 for M5 M7 and 1 36 for M8 Permitted Values strings Default Blank Phone UI Select one program key long press it for 2s and then input label name Web UI Phone Keys Program Key Parameter ProgramKeyXValue config xml Description It configures program key number X can be number 1 20 for M3 or 1 28 for M5 M7 and 1 36 for M8 Permitted Values strings Default Blank Phone UI Select one program key ...

Page 199: ...8 Parameter AccountXIntercomEnable config xml Description If it is set to true the phone may auto answer an incoming call if requested by SIPUA layer Permitted Values false disable true enable Default true Phone UI Menu Feature Intercom Web UI Features Intercom Enable Intercom Parameter AccountXIntercomMuteEnable config xml Description It enables or disables when the phone auto answers an intercom...

Page 200: ...r account Permitted Values 0 Call info 1 Alert info 2 Answer mode Default 0 Phone UI Menu Features Intercom Web UI Features Intercom Outgoing Intercom Method 12 5 Push To Talk PTT Push To Talk is the same as Intercom It is another kind of Intercom The main difference is that PTT feature needs long pressing the key to establish a call and release key to release the call while Intercom is a one clic...

Page 201: ... Parameters The following table lists the parameters you can use to configure intercom for incoming call Note X means account ID and it can be number 1 8 for M3 M5 M7 and 1 20 for M8 Parameter AccountXVmNumber config xml Description It configures voicemail number for accountX Permitted Values string Default Blank Phone UI Menu Message Voicemail Set Voicemail Number Web UI Account Advanced ...

Page 202: ...dle Fast flashing Blue The monitored user receives an incoming call Slow flashing Blue The monitored user is talking The monitored user s conversation is placed on hold The monitored user is dialing The call is parked against the monitored user s phone number Off Subscribe failed or the monitored user does not exist For the M8 phone the LED status for BLF feature is shown as below LED Status Descr...

Page 203: ...ype X can be number 1 20 for M3 or 1 28 for M5 M7 and 1 36 for M8 Permitted Values 59 BLF Default 0 Phone UI Select one soft key long press it for 2s and select Key Type as BLF Web UI Phone Keys Program Key Parameter ProgramKeyXAccount config xml Description It configures the account index of program key X can be number 1 20 for M3 1 28 for M5 M7 and 1 36 for M8 Permitted Values 1 8 Note For M8 th...

Page 204: ...ys Program Key Parameter ProgramKeyXExtension config xml Description It configures program key extension X can be number 1 20 for M3 1 28 for M5 M7 and 1 36 for M8 Permitted Values strings Default Blank Phone UI Select one programmable key long press it for 2s and input the pickup code prefix for this programmable key Web UI Phone Keys Program Key 12 8 Call Pickup You can use call pickup to answer...

Page 205: ...It configures the programmable key type X can be number 1 20 for M3 1 28 for M5 M7 and 1 36 for M8 Permitted Values 15 Direct Pickup Default 0 Phone UI Select one program key long press it for 2s and select Key Type as Direct Pickup Web UI Phone Keys Program Key Parameter ProgramKeyXAccount config xml Description It configures the account index of program key X can be number 1 20 for M3 1 28 for M...

Page 206: ...ProgramKeyXValue config xml Description It configures program key number X can be number 1 20 for M3 and 1 28 for M5 M7 Permitted Values strings Default Blank Phone UI Select one programmable key long press it for 2s and input the label name Web UI Phone Keys Program Key 12 8 4 Group Pickup Configuration via Phone UI You can program one soft key as Group Pickup by long pressing it for 2s and selec...

Page 207: ...y long press it for 2s and select Key Type as GrpPickup Web UI Phone Keys Program Key Parameter ProgramKeyXAccount config xml Description It configures the account index of program key X can be number 1 20 for M3 1 28 for M5 M7 and 1 36 for M8 Permitted Values 1 8 Note For M8 the value can be 1 20 Default 1 Phone UI Select one program key long press it for 2s and select the account intended to use...

Page 208: ...key long press it for 2s and input strings for label to define pickup code Web UI Phone Keys Program Key 12 9 Call Park Retrieve Call park allows users to park a call on a special extension Retrieve park allows users to retrieve a parked call from another phone 12 9 1 Call Park Retrieve Configuration via Phone UI You can program one softkey by long pressing it for 2s and select Key Type as Call Pa...

Page 209: ...1 20 for M3 1 28 for M5 M7 and 1 36 for M8 Permitted Values 1 8 Note For M8 the value can be 1 20 Default 1 Phone UI Select one program key long press it for 2s and select the account intended to use Call Park Web UI Phone Keys Program Key Parameter ProgramKeyXLabel config xml Description It configures the programmable key label X can be number 1 20 for M3 1 28 for M5 M7 and 1 36 for M8 Permitted ...

Page 210: ...ram key long press it for 2s and select Key Type as Retrieve Web UI Phone Keys Program Key Parameter ProgramKeyXAccount config xml Description It configures the account index of program key X can be number 1 20 for M3 1 28 for M5 M7 and 1 36 for M8 Permitted Values 1 8 Note For M8 the value can be 1 20 Default 1 Phone UI Select one program key long press it for 2s and select the account intended t...

Page 211: ...pearance SLA ALE phones support Shared Line Appearance SLA to share a line Shared line appearances enable more than one phone to share the same line or registration The methods you use vary with the SIP server you are using The shared line users have the ability to do the following Place and answer calls Place a call on hold Retrieve a held call remotely Barge in an active call Pull a shared call ...

Page 212: ...ompletionEnable config xml Description It enables or disables Call Completion feature Permitted Values false disable true enable Default false Web UI Features General 12 12 Automatic Call Distribution ACD ACD enables the use of IP phones in a call center role by automatically distributing incoming calls to available users or agents You can enable users to use their phone in a call center agent a s...

Page 213: ...escription It enables or disables Acd feature for account Permitted Values false disable true enable Default false Parameter FeatureAcdAutoAvailableEnable config xml Description It enables or disables the IP phone to automatically change the status of the ACD agent to available after the designated time Permitted Values false disable true enable Default false Web UI Features ACD ACD Auto Available...

Page 214: ...t false 12 13 Broadsoft Hoteling Cisco BroadWorks provides the capability to synchronize the hoteling guest user identity between the phone and Cisco BroadWorks This enables the phone to display the hoteling guest s identity on the phone and also provides the signaling basis for the phone to allow a hoteling guest login via the phone interface This feature is dedicated for Broadsoft platform If ho...

Page 215: ... When you guest out successfully the device will receive a HotelingEvent NOTIFY with empty guest identity then the relevant account key display will refresh back to the host display as below 9725980905 GuOut menu will be removed and replaced by GuIn menu You can press GuIn or Hoteling programmable key to Guest In and input guest user ID and password in login page ...

Page 216: ...ction Note X means account ID It can be number 1 8 for M3 M5 M7 and 1 20 for M8 Parameter AccountXHotelingEnable config xml Description It enables or disables the hoteling feature for account Note It works only if AccountXServerType is set to 6 Broadsoft Permitted Values false disable true enable Default false Parameter AccountXHotelingUserId config xml Description It configures the user ID used t...

Page 217: ...ntXServerType is set to 6 Broadsoft Permitted Values false disable true enable Default false Parameter FeatureHotelingSoftkeyEnable config xml Description It enables or disables to display the Guout menu in bottom bar Note It works only if AccountXServerType is set to 6 Broadsoft Permitted Values false disable true enable Default true ...

Page 218: ... the log files to syslog server in real time and use these log files to generate informational analytic and troubleshoot phones 13 1 1 Syslog Server You can configure syslog via the Web UI path Maintenance Log Collection Syslog The following table lists the parameters you can use to configure syslog Parameter DeviceSyslogRemoteServerAddr config xml Description It configures the syslog server addre...

Page 219: ...ritten The following table lists the parameters you can use to configure call log backup Parameter BackupUploadTime config mac xml Description It configures the interval time of uploading a backup file Permitted Values String Default 3600 Parameter DeviceBackupUrl config mac xml Description It configures the URL which is used to upload and download the backup file Permitted Values String Default B...

Page 220: ...t to highest is Emergency Error Warning Notice Informational Debug The default log level is Error Generally for serious issue debug level is recommended 13 1 3 1 Log Level Configuration via Web UI To get the phone log information you need to log into the phone web page and then go to the menu Maintenance Log Collection In log level field define either the relevant log level to debug in dropdown me...

Page 221: ...meter DeviceLogLevel config mac xml Description It configures the minimum level of local log information recording Permitted Values 0 Emergency 1 Error 2 Warning 3 Notice 4 Informational 5 Debug Default 1 Web UI Maintenance Log Collection Perform the operation and try to reproduce the problem Download the log files ...

Page 222: ...the phone and login with admin Step 3 Input command level to check current log level setting Step 4 Set log level for specific the phone s service module For example set ictsipua module as debug level and then input level ictsipua debug 13 1 4 Web Capture Sometimes dumping the network packets of the device helps issue identification To get the device packets log in to the device web portal go to M...

Page 223: ...via Web UI You can reset or reboot the phone via the Web UI path Maintenance Reboot Reset The phone will restart when clicking OK button of Reboot The phone will be reset to factory configuration when clicking OK button of Reset to Factory Settings Note All the configuration on the phone will be erased after resetting to factory settings ...

Page 224: ...ings by long pressing Conference Key over 10s while the phone is in idle status Press OK button when the warning page pops up to reset the phone to factory settings For the M8 DeskPhone you could long press Headset Hard Key to trigger resetting the phone to factory settings Note All the configuration on the phone will be erased after the phone rebooting 13 3 One Key Reboot The phone provides a qui...

Page 225: ... to the phone UI Menu Advanced Setting default password 123456 Net Diagnose and then input the IP address to trigger ping or traceroute command The diagnosis result will be displayed on the screen 13 5 Packets Capture via PC port You can capture data packets of the phone with PC port mirror function The following table lists the parameter you can use to configure PC port mirror function ...

Page 226: ...C on PC port to capture ethernet traffic from LAN port 13 6 Screen Capture If there is a problem with the phone the screenshot can help the technician identify the problem You can get the screenshots with command by logging into the phone with SSH connection default login username password admin 123456 After connecting input command screen get Regarding how to enable SSH connection on the phone pl...

Page 227: ...ALE M3 M5 M7 M8 DeskPhones Administrator Guide 227 ALE M3 M5 M7 M8 DeskPhones Administrator Guide www aledevice com ...

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