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Alcatel-Lucent 8AL90330ENADed01, Installation Manual, Page: 18 / 25

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Alcatel-Lucent 8AL90330ENADed01 Installation Manual Download Page 18

DECT handsets Unified Support Tool 

 
 

8AL90330ENADed01

 

 

18

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25 

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FAQ 

I get an error message when I press start, and the handset refuses to update. What does it 
mean?  

1.  The handset cannot use the firmware you have selected for firmware update. Please see 

the next FAQ section for more details. 

I get an orange error message and the handset refuses to update. What does it mean?  

1.  Your update is not compatible with the current, running firmware in the handset. There can 

be several reasons: 

•

 

Incompatible:

 The firmware in the handset is not backwards compatible with the firmware 

version you have selected for firmware update. Check the handset version and select a 
firmware version which is upgrade compatible with the current version. 

•

 

Not allowed:

 The firmware version you have selected is not allowed to be used. 

•

 

HW Not Supported:

 The hardware version of the handset does not support the version of 

firmware you have selected for firmware update. Please select a compatible firmware 
version. 

•

 

No FWU DLL:

 Some handsets require  a dll to do firmware update. The fwu service dll file is 

missing for the type of handset you are trying to update. You should have a dll called 
FwuService<<handsettype>>.dll inside your install directory. Re install unified support tool 
to restore the needed dll file(s). 

1.  Please consult the release notes for a description of compatible firmware versions and a list 

of not allowed software versions. 

How can I force an upgrade if the handset and the firmware image have the same version? 

1.  Connect the handset with firmware version vX_bY. 
2.  Select firmware image with version vX_bY. 
3.  Ignore the "Completed" shown in the tool and press the "Start" button. 

What should I do if the driver is reinstalled every time a new handset is connected? 

1.  If handset/hub is connected to a computer with Windows 7, Windows 8 or Windows 8.1, 

then check if the port on the computer is USB 2.0. USB 3.0 ports combined with Windows 7 
will cause the driver to be reinstalled. Therefore it is recommended to use USB 2.0 ports. If 
the computer has Windows 8, then USB 3.0 can be used without causing the driver to 
reinstall. 

What should I do if the connected handset does not show up? 

1.  Check that the selected model, in the File menu, matches the connected handset. 

 

 

Summary of Contents for 8AL90330ENADed01

Page 1: ...DECT handsets Unified Support Tool Installation manual 8AL90330ENADed01 ...

Page 2: ...uto configuration function for 8262 and 8262Ex only 13 4 3 Debugging and Information function only available on 8262 and 8262Ex 14 4 4 Register and configure the DECT Intercom 15 4 4 1 Register the DECT Intercom 16 4 4 2 Remove the Intercom from the system and install it on another system 17 4 4 3 Adjust the volume of the loudspeaker 17 4 4 4 Adjust the ringing volume 17 4 4 5 Restart the Intercom...

Page 3: ...the Business Partners or End customer to retrieve initial information about the handset and facilitating more advanced bug analysis without prior knowledge Warning This tool is now the ONLY supported method to upgrade the firmware of the 8212 8232 8242 8262 8262Ex DECT handsets and DECT Intercom on the field Warning This document is available from the version v28 If you are using a previous versio...

Page 4: ...hes Click on the Phones node be advised you have to scroll down the list then click on the Mobiles Phones sub node The page Resources for Mobiles Phones is displayed From this page you have access to the all the software packages related to DECT handsets if you check the Mobiles DECT on the left tab In the section Mobiles DECT Parallel Download Tools 8262 8242 8232 8212 DECT Handsets you can downl...

Page 5: ...ctly to a PC USB port using a standard USB cable The connection can be done through a desktop charger either the simple desktop charger or the dual desktop charger 1 Simply connect the USB DATA connector of the desktop charger to the PC USB port using a standard USB cable and put the handset on the desktop charger 2 Connect the 5V plug to a Power Supply Unit PSU AC DC adapter ref 3BN67335AA EU or ...

Page 6: ...oUARTBridgeVCP is needed for the use of the dongle 8212 8232 If necessary the Windows installer prompts you to install it Setup Check List Before upgrading any handsets then please go through the following check list and verify that your setup meets the requirements Check that your PC runs Windows 7 Windows 8 1 or Windows 10 Check that your PC USB port is 2 0 do not use USB 3 0 Check that your PC ...

Page 7: ...fferences between 8242 8262 and 8212 8232 DECT Intercom are the following 1 UST provides two SW upgrade modes see section 4 1 3 USB mode applies to 8242 8262 and 8262Ex UART mode applies to 8212 8232 and DECT Intercom 2 Connection of the handset to the PC Direct USB connection applies to 8242 8262 and 8262Ex see section 4 1 4 Connection via a specific USB to jack adapter 3BN67339AA 3BN67339AB appl...

Page 8: ... in the dialog window find the firmware update file Select USB mode for 8262Ex 8262 8242 DECT Handset or UART mode for 8212 8232 DECT Handset DECT Intercom the UART mode can be used with 8262Ex 8262 8242 DECT Handset when you have to recover an installation after a firmware update problem Warning This is usually named like 8262 DECT_vXXXX_bXXXX bin Here an 8262 as example below NOTE Unlike 8242 an...

Page 9: ... and place handsets in the chargers See Fig 1 2 Fig 2 Charger and power adapter connected to USB hub Warning Check that all connected DECT Handsets are corresponding to the firmware image you have selected 4 1 5 2 Start upgrade process Click on the Start button to begin the upgrade process If Automatically start upgrade is checked in the preferences menu then the upgrade begins immediately after t...

Page 10: ...strongly recommended to use the USB to Jack adapter reference 3BN67339AB 4 1 6 1 Start upgrade process Depending on dongle reference you use follow the instructions described in the Info part window For type A dongle 3BN67339AA 1 Press and hold button on dongle 2 Insert handset in charger 3 Release button on dongle 4 Press boot mode in tool For type B dongle 3BN67339AB 1 Press Boot mode 2 Insert h...

Page 11: ...m 4 Connect devices No more than 8 devices should be connected at the same time by using the USB to jack adapter 3BN67339AB Warning Use the USB to Jack adapter reference 3BN67339AB 4 1 7 1 Start upgrade process 1 Press Boot Mode 2 Connect the Intercom to the power supply 3 Press on the Start button USB HUB Up to 8 connections to DECT Intercom Win 7 8 1 or 10 PC running UST FWU Fig 3 8212 8232 DECT...

Page 12: ...er has to be used since this can communicate with the hardware boot loader inside the baseband processor or DECT handset Example of 3 parallel upgrades for 8242 8262 Example of upgrade for 8212 8232 DECT Intercom 4 1 9 Upgrade completion When a handset firmware update is done then Completed is displayed both on the PC and the handset The handset can then be disconnected and it will reboot for DECT...

Page 13: ...the PC saved from another handset of the same model When uploading a file the tool will make sure that the file and handset matches if they do not an error prompt will be shown and the upload will stop When reading settings from the handset or uploading new settings to the handset it will enter save mode In this way it is not possible to change the settings while reading or changing them from the ...

Page 14: ...T framework 4 5 and upper is mandatory if not an unhandled exception occurs in the application Could not load type System Runtime CompilerServices ExtensionAttribute from assembly mscorlib Version 4 0 0 0 Culture neutral PublicKeyToken b77a5c561934e089 1 Launch the Unified Support Tool 2 Select Debugging and information The user is able to get a complete report containing the most essential inform...

Page 15: ...ash debugs information Call stack error type etc Network registrations RFPI power mode and encryption mode Bluetooth states BDAddr number of paired devices paired device BDAddr paired devices friendly name BTLE status Alarm Settings Warning The copy past option in notepad delivers a long line only If we need text formatting we should use at least WordPad tool or similar Register and configure the ...

Page 16: ...llows you to verify the settings of the port used In the General tab the checked option must be UART In the UART tab you can verify that you have selected the correct COM port number COM Also verify the transfer speed Speed 115 200 bps 7 You can read the current configuration of the Intercom by clicking on Read 8 You can configure Direct number the number called by the Intercom when the call butto...

Page 17: ... by clicking on Reset The configuration and registration settings are not deleted 4 4 6 Restore factory settings 1 Connect the Intercom to your PC as indicated during installation steps 1 to 9 2 Click on Default device All the configuration and registration settings will be erased and replaced with the factory settings 4 4 7 Reset the Unified Support Tool to the default configuration port number v...

Page 18: ...o do firmware update The fwu service dll file is missing for the type of handset you are trying to update You should have a dll called FwuService handsettype dll inside your install directory Re install unified support tool to restore the needed dll file s 1 Please consult the release notes for a description of compatible firmware versions and a list of not allowed software versions How can I forc...

Page 19: ...vice If the handset displays a red screen with an error code then please provide a picture of the red screen What should I do if an information window does not disappear when the handset is disconnected 1 Wait 30 seconds and see if the information window disappears If it does not disappear then use the Clean up UI option in the preferences menu This will remove handsets that have the status Comple...

Page 20: ...andset In field logging to the SD card of OS events mails to make traces This enables tracing while the handset is in use by the customer making it possible to trace while an issue occurs Tracing is controlled by a LOG 564 menu On handset Complete log report to SD card 8 1 1 Extended Error log menu only available on 8262 and 8262Ex Currently the 8262 8262Ex DECT handset features a HS logs menu fro...

Page 21: ...ighest number of OS mails queued o Error log o Assert log Clear all Each of the counters is clearable The user clears a value by pressing the right soft key Clear The menu also features a Clear all menu item so all counters can be cleared at the same time 8 1 2 Tracing log report on SD Card only available on 8242 8262 and 8262Ex This part of the document describes the SD card mail tracing and log ...

Page 22: ...menu This debug report contains the same information as the log report which can be generated through the unified tool The debug report is stored on the SD card along with the trace This makes it easy to gather both the debugging traces and the debug report in one step This also makes it possible for customers which do not have the unified tool installed to make debug reports as long as they have ...

Page 23: ...ful BATTERY_TASK will then emit a DUMMY_DATA mail every 60 seconds containing state information about BATTERY_TASK AGAP PP_DLC_LCE_TASK Input output AL_CTRL_TASK Input output AL_CTRL_DEBUG_TASK Input output HSM_LOG_TASK Comment AGAP_DEBUG_TASK Input output MMI AL_CTRL_TASK Input output AL_CTRL_DEBUG_TASK Input output AGUI_TASK Input output HSM_LOG_TASK Comment Alarms PP_DLC_LCE_TASK Input output A...

Page 24: ...ions file However by making a binary file the implementation of the options file parser in the handset software becomes much simpler to implement All traces will be performed with the same trace options as long as the binary options file is not removed from the SD card The handset will show a small red recording dot when traces are running This red dot replaces the Bluetooth icon for the duration ...

Page 25: ...d by the handset the software version is read and compared against software version of the handset software Trace is allowed if the software versions are identical However if the software versions are incompatible then the trace option is set to off and no trace is made When the user opens LOG menu a pop up will be shown notifying the user that trace has been disabled due to version mismatch The i...

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