AWF71D Video Doorbell
FAQ’s
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My phone keeps disconnecting from the Video Doorbell during setup
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The Video Doorbell uses Bluetooth during the setup process
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Ensure Bluetooth is turned On on your phone and is not connected to any
Bluetooth devices
o
Ensure that Data is turned Off on your smartphone and the phone is
connected to your Wi-Fi
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If selecting Doorbell during the setup keeps failing, then select Wi-Fi camera
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I cannot connect to my Doorbell after setting it up
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If the LED light is flashing, then the camera is not connected to your Wi-Fi
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Typically this means that you may have typed in your Wi-Fi password
incorrectly
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You will need to reset your camera and start over
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Verify that your Wi-Fi password is correct
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You must use standard 2.4GHz Wi-Fi and not 5GHz Wi-Fi
▪
Sometimes passwords for each may be different
•
My doorbell stopped working or is not getting any power
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The voltage required for the Video Doorbell is 10-24 Vac.
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Check the voltage at the transformer. Typically for a standard 16V
transformer it will read ~19-20 Vac.
o
Check the voltage at the Doorbell. This is typically ~2V less than at the
transformer.
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If you are not getting any voltage reading at the doorbell, then that means
there is a disconnect or “short” somewhere in the wiring. This will need to be
diagnosed by an electrician.
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How do I reset my camera?
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The reset button is located on the back of the Video Doorbell
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Press and hold the reset button for 10 seconds
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The LED light around the Doorbell button will start to flash rapidly
