ALC AHS627-23 Faq Download Page 1

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Connect Plus FAQ’s

• Reset Gateway

• Using paper clip, press and hold reset button on back of GW for at least

12 seconds. LED lights on front of GW will turn off and flash

• Reset Camera

• Using paper clip, press and hold reset button on back of camera for at

least 10 seconds. LED light on back of camera will turn off and flash

• Phone does not “find” GW on my network

• Phone is not connected to WiFi

• Ensure GW is On and plugged into Wi-Fi router

• More than one network (router) in the home

• Where can I buy additional sensors?

• Additional sensors can be purchased on Amazon.com

• What is the default Admin password for the GW and Camera?

• 123456

• What is the default Security Code for my GW and Camera?

• 123456

• What can I change my Security Code for my GW to?

• Must be at least 6 characters

• Letters and/or numbers

• You must remember what this Code is

• What can I change my Security Code for my camera to?

• Must be at least 1 character

• Letters and/or numbers

• You must remember what this Code is

• What do I do if I forgot my Security Code for my GW or Camera?

• You must reset your GW or Camera back to factory defaults and the

Security Codes will go back to 123456

Summary of Contents for AHS627-23

Page 2: ...How do I setup a Scenario Select the Scenario tab at the bottom of the screen Select the sensor you wish to create the Scenario with Tap on the sign and select the sensor and or camera you would like to trigger What is a Shortcut A Shortcut is a grouping of sensors such as On Off Power switches to turn all On or Off at the same time ...

Page 3: ...n the Home Status screen Settings Menu Admin PW 123456 Control Hub Siren Volume Duration Delay Adjust volume duration and delay of built in Siren Emergency Contact Default 911 Enter any number you would like to call from your phone when you receive an Alert that your Security System has been triggered Push Notification ...

Page 4: ...cont Arm Away Stay Add or delete sensors you would like to be included when Arming the system Panic Add or delete sensors you would like to be part of the Panic button Record Add or delete cameras you would like to be part of the Record button on Status page City Enter your city and state to have current temperature humidity displayed on Home screen ...

Page 5: ... here and enter Static IP information Security Setup Modify the GW Security Code and Admin Password Firmware Update When logging into the GW it will automatically check our server and ask if new Firmware is available for the GW Select FW update to download and install new FW Align Date Time Provide your phone Time information to the GW for its internal clock ...

Page 6: ... cont About Displays App and FW version Replace Battery Mode Enable to access change the batteries on sensors Door Window Remote Control Motion Sensor These sensors have tamper protection will sound Siren when opened ...

Page 7: ...anced Setting and enter Admin PW Admin Password Change Admin password Security Code Change Security Code Cloud Setting You must already have an established Google Drive or Dropbox account You will need to create an ALC Cloud account select Create Enter the requested information and Submit ...

Page 8: ...ave Daylight Saving On or Off WiFi Setting Displays current WiFi connection and available WiFi networks the camera can see Video Quality Choose Live streaming video quality Lower for better streaming Camera Location Indoor 50hz 60hz Outdoor ...

Page 9: ...ntation Normal Flip Mirror Flip and Mirror Detect Mode camera motion detection Off Software Sensitivity Level Motion Masking Select areas to mask from motion detection Format SD Card Displays Total Free Space Format deletes everything on the card ...

Page 10: ... Overwrite SD Card Overwrite is default Device Information Camera FW version SD card size available space If a Firmware update is available for the camera it will also display ...

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