Module status LEDs
There are five small LTE status LEDs, located at the base of the module. For more information about the location, see
.
LED L1 (red)
LED 1 flashes when an error is encountered. The number of flashes is the error number. If there are two or more errors
at the same time, the errors will be flashes one after the other. The LED will stay off for at least four seconds between
errors. Table 5 describes the errors indicated by LED L1.
The following table describes the errors indicated by LED L1:
Number of Flashes
Error and Solution
1
Module cannot communicate with the panel. Perform a
power cycle on the panel. If the error persists lift the
module out of the panel and re-insert it. If the error is still
observed try a different module. Finally, if that does not
fix the problem try a different panel.
2 then 4
The module provisioning process could not be
completed.
2 then 5
The module provisioning process could not be completed
because the module is currently roaming on the carrier’s
network.
3
The module is trying to register on the LTE network. If it
persists for more than a few minutes, the module is
having problems registering. Check L4 for signal level. If
signal level is lower than two bars, change the panel’s
location or use a remote antenna option.
4
The module is registered on the LTE network but could
not connect with Alarm.com. Contact Alarm.com
Technical Support.
Updated: Wed, 04 Mar 2020 15:12:44 GMT
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