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TROUBLESHOOTING
Malfunction
Possible causes
Solution
The app cannot be installed. The smartphone is not
compatible.
Requirements for the smartphone
Apple iphone 4S with iOS9.0 or hig-
her
Android from version 4.2
Ask your smartphone supplier if you re-
quire further assistance.
2LINK box has no voltage
supply.
Ensure that the 2LINK box has a voltage
supply.
When driving using the ATC.
For stationary use using the
caravan's internal 12 V supply.
A 2LINK box cannot be
found.
2LINK box connected to a
different smartphone.
Ensure that no other smartphone is con-
nected to the 2LINK box.
ADVICE
Only one smartphone may be
connected to the 2LINK box at
any one time.
The connection to the the
2LINK box has failed.
Incorrect password ente-
red.
Enter the correct password.
The master password on the front page
of this manual is always valid. If you are
unable to find the password, contact the
AL-KO After-Sales Service team.
The ATC is switched off.
Ensure that the ATC is working.
Refer to the ATC operating manual for
further information.
The cabling to the ATC is
defective.
Have the cabling checked by a specialist
workshop.
No ATC status can be dis-
played.
The ATC software is not
up to date.
Ensure that
the serial number ≥ 2016181022
the ATC is programmed with the la-
test software
If you have any questions, contact your
nearest workshop.
Summary of Contents for 2LINK
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