R28 Door Phone Administrator Guide
111
26 FAQ
Q1
: How to obtain the IP address of R2X?
A1:
✔
For devices with a single button - E21/ R20/ R23/ R26:
While E21/ R20/ R23/ R26 power up normally, hold the call button for 5 seconds after the
statue LED turns blue and it will enter into IP announcement mode. In announcement
mode, the IP address will be announced repeatedly. Press the
call button
again to quit the
announcement mode.
✔
For devices with multiple numeric keyboards - R27:
While R27 power up normally, press
*2396#
to enter the home screen and press
1
to go to
the System Information screen to check the IP address.
✔
For devices with touch screen - X915/R29:
While it powers up normally, in the dial interface, press
9999
,
Dial key
,
3888,
and
OK
to
enter the system setting screen. Go to the
info
screen to check the IP address.
✔
Common method:
Using Akuvox IP Scanner to search Akuvox devices in the same LAN network.
Q2
: Do Akuvox devices support opus codec?
A2: For now, only Akuvox Android video IP phone R48G can support Opus audio codec.
Q3
: What is the supported temperature range for the Akuvox door phone?
A3: R20/E21/R26/R23/Standard R27/Standard X915 – 14° to 112°F (-10° to 45°C)
R27/X915 with heating supporting — 40 degrees
R28 – (-40°C~55°C )
Indoor monitor – 14° to 112°F (-10° to 45°C)
IP Phone – 32º~104ºF(0~40ºC)
Q4
: Do Akuvox devices support Modbus protocol?
A4: No.
Q5
：
Failure in importing the X915 face data to another X915 using the exported face data.
A5
：
Please confirm the following steps
：
The import format is zip;
1. After you export, you need to unzip the .tgz folder, then make the unzipped folder
into .zip again.
Summary of Contents for R28 Series
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