After Sales Support
(AU) 1300 886 649 (NZ) 0800 836 761 | [email protected]
17
FAQs and Troubleshooting Guide
Problem
Possible cause
The appliance does not
work.
• It is not plugged in. Ensure it is properly plugged
in and there is power at the socket (plug another
appliance into the outlet to check).
• The circuit breaker tripped or has blown a fuse.
• The electrical outlet socket is defective.
• A general power outage has cut power to your home
(check the household lights).
The appliance turns on and
off frequently.
• The room temperature is hotter than normal.
• A large amount of food has been added to one of the
compartments.
• The fridge or freezer door is opened too often, or not
closed completely.
• The door gasket does not seal properly. Check and
ensure the doors are properly aligned.
• The appliance does not have the correct clearances
around it for air circulation.
There are vibrations.
• The appliance is not level.
The appliance seems to
make too much noise.
• A rattling noise may come from the flow of the
refrigerant, which is normal.
• As each cycle ends, you may hear gurgling sounds
caused by the flow of refrigerant.
• Contraction and expansion of the inside walls may
cause popping and crackling noises.
• The appliance is not level. Readjust the feet.
• The appliance is touching the wall or other object.
Move it slightly.
The door(s) will not close
properly.
• The appliance is not level.
• The door gasket is dirty or bent.
• The shelves, drawers or balconies are out of
position.
The appliance freezes or
cools too much.
• The temperature is set too cold, or it is running in
one of the Super modes.
If you experience a problem with the appliance, check in the following table for
solutions to help you solve the problem. If none of the solutions offered help you solve
the problem, please contact our after sales support centre for advice.
