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After Sales Support
(AU) 1300 886 649 (NZ) 0800 836 761 | [email protected]
FAQs & Troubleshooting Guide
Problem
Possible cause
The appliance does not
operate.
• It is not plugged in. Ensure it is properly plugged
in and there is power at the socket (plug another
appliance into the outlet to check).
• The circuit breaker tripped or has blown a fuse.
• The fridge temperature control is set too warm.
• A general power outage has cut power to your home
(check the household lights).
The appliance turns on and
off frequently.
• The room temperature is hotter than normal.
• A large amount of food has been added to the fridge.
• The fridge door is opened too often, or not closed
completely.
• The temperature control is not set correctly.
• The door gasket does not seal properly. Check and
ensure the doors are properly aligned.
• The appliance does not have the correct clearances
around it for air circulation.
There are vibrations.
• The appliance is not level.
The appliance seems to
make too much noise.
• A rattling noise may come from the flow of the
refrigerant, which is normal.
• As each cycle ends, you may hear gurgling sounds
caused by the flow of refrigerant.
• Contraction and expansion of the inside walls may
cause popping and crackling noises.
• The appliance is not level. Readjust the feet.
• The appliance is touching the wall or other object.
Move it slightly.
The door will not close
properly.
• The appliance is not level.
• The door was reversed and is not properly installed.
• The door gasket is dirty or bent.
• The shelves, drawer or balconies are out of position.
The appliance door will not
open.
• If the door has just been opened, leave it for a few
seconds to allow the air pressure to equalise before
trying again.
If you experience a problem with your fridge, check in the following table for solutions
to help you solve the problem. If after these checks you still have a problem with your
fridge, please contact our after sales support centre for advice.
