Airspan AS4000, Installation Manual

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General
Customer Material Repair and Return Procedures
Introduction
This document describes the procedures, responsibilities, and terms and conditions for
the repair and replacement services offered by Airspan Communications Limited (Airspan)
to its customers and approved contractors. It shall apply only to Field Replaceable Units
(FRUs) manufactured or supplied by Airspan Communications Limited.
For the purpose of this document, FRUs comprise those units and Printed Circuit Boards
(PCBs) normally replaceable at the site by disconnection/reconnection, but excluding
consumables and frame assemblies.
Where the contents of this document conflict with the contract of purchase, the
requirements of the contract of purchase shall govern.
Purpose of Document
The purpose of this document is to describe the actions that a customer needs to return a
suspect faulty unit is returned to Airspan for repair or replacement. It details what actions
need to be taken by Airspan and their Customers to ensure a clean flow of product.
Forms Required
The following forms are used when returning material for repair:

Return and Repair Tag

Defective Equipment Information Form
Responsibilities
Airspan is responsible for:
a. Informing the customer of any FRU that is not repairable due to misuse,
miscarriage or expiry of the warranty agreement.
b. Handling returns and replacements and performing all repair work to established
quality procedures.
c. Carrying out repair or replacement within the time-scales defined in this
document.
d. Ensure a sufficient rotapool stock is maintained to support FRUs for up to 10
years after they cease to be in production.
The customer is responsible for:
a. Ensuring that any FRU containing Electrostatic Sensitive Devices (ESDs) are
handled and packaged according to the requirements of specification BS
EN100015 or an equivalent standard a
pplicable in the customer’s country.
b. Providing with the FRU the documentation detailed below.
c. Ensuring that the operating environment of any FRU has not exceeded the
manufacturer's recommended environmental specifications.
d. Ensuring that any electrical apparatus connected to a unit meets the necessary
BS EN 41003: 1993 specification or an equivalent standard applicable in the
customers country.
e. Ensuring that the manufacturer's installation and handling procedures have been
followed correctly.
General