56
For ease-of-use
Troubleshooting
Problem
Cause
Solution
Reference
Page
The night illumination
LED switches on
during calling or
communication even
when “During Call/
Communication” is
"Disable".
Is “During Monitoring”
con
fi
gured to “Enable”?
When “During Monitoring” is "Enable",
the night illumination LED switches on
when calling or communication start
during monitoring.
To disable the night illumination LED
during monitoring, con
fi
gure the “During
Monitoring” to "Disable".
45
The battery of the
video door station
runs out quickly.
Is “Video Door Station
Settings” - “Door Monitoring
settings” of the master
station con
fi
gured to
“Enable”?
To disable the monitoring function,
change the setting to "Disable".
46
The status indicator
does not switch on
even when the unit is
placed in the charging
stand
Has the power plug been
unplugged from the outlet?
Insert the plug securely.
22
Has the power adapter been
removed from the charging
stand?
Connect the power adapter securely to
the connector terminal on the rear of the
charging stand.
Has the unit been placed
correctly in the charging
stand?
Place the unit correctly.
The status indicator
does not switch off
even after approx. 16
hours of charging
The charging time increases
if the master station is used
during charging.
-
22
Charging time increases
when the operation
temperature is lower than
20°C or the power voltage is
lower than AC 100 V.
-
The icon
fl
ashes
several minutes after
communication starts
even after charging
The battery pack has
reached end-of-life.
To replace the battery pack, please
contact Aiphone customer service.
-
When the unit is
placed on the charging
stand, the screen
switches on and off
Has the connector of the
battery pack been pulled
out?
Connect the connector of the battery
pack securely.
-
Is the battery pack
deteriorated?
To replace the battery pack, please
contact Aiphone customer service.
