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In case of any defect and are not restricted by the warranty.
Proof of purchase must be provided for any warranty claim.
Warranty claims:
Within the claim period, we do, of course, carry out any necessary
repair work completely free of charge on defects in material and
workmanship during the warranty period.
Before you return the appliance:
However, before you return the appliance to us we request you to
send us a short mail or to call us. The problem may only be very
small or even due to operating errors. It may only be a small
insignificant fault, which can be easily solved. In this way you
can save your mill any unnecessary transport strain.
Shipping - Packing:
If necessary, for return shipments please pack your mill in its original
box or use a sufficiently strong cardboard box with enough protective
material.
Please use enough stuffing material such as newspapers, cardboard,
etc.
Please send only the mill without any accessories, lid, owner’s
manual etc.
Please also include information on the problem with the mill, which
you want solved and also your phone number should be need to
contact you if necessary.
Please return the parcel sufficiently stamped - please also consider
taking transport insurance, which does not incur
significantly higher postage costs.
