Agilent N5161A/62A/81A/82A/83A MXG Signal Generators Service Guide
Troubleshooting
Before Troubleshooting
1-2
•
Store or transport components in static-shielding containers.
Contacting Agilent Technologies
Before contacting Agilent, read the warranty information that is shipped with your signal generator. If your signal generator is covered under
a maintenance agreement, be familiar with its terms.
Assistance with test and measurements needs, and information on finding a local Agilent office is available on the Web
at:
http://www.agilent.com/find/assist
.
If you do not have access to the internet, contact your local field engineer.
NOTE
In any correspondence or telephone conversation, refer to the signal generator by its model number and full serial number. With
this information the Agilent representative can determine whether your signal generator is still within its warranty period.
Be prepared to provide the following information:
•
a complete description of the failure
•
if the signal generator was dead on arrival (DOA) or if it functioned prior to failure
•
the model number, all options, and the serial number of the signal generator
•
the firmware revision date
•
if the self tests have been run
Returning a Signal Generator for Service
Use the information in this section if you need to return the signal generator to Agilent Technologies.
Packaging the Signal Generator
1.
Use the original packaging materials or a strong shipping container that is made of double-walled, corrugated cardboard with 159 kg
(350 lb.) bursting strength. The carton must be both large enough and strong enough to accommodate the signal generator and allow at
least 3 to 4 inches on all sides of the signal generator for packing material.
CAUTION
Signal generator damage can result from using packaging materials other than those specified. Never use styrene pellets, of
any shape, as packaging material. They do not adequately cushion the signal generator or prevent it from shifting in the
carton. Styrene pellets can cause equipment damage by generating static electricity and lodging in the signal generator fan.
2.
Surround the signal generator with at least 3 to 4 inches of packing material, or enough to prevent the instrument from moving in the
carton. If packing foam is not available, the best alternative is SD-240 Air Cap™ from Sealed Air Corporation (Hayward, CA 94545).
Air Cap looks like a pink plastic sheet covered with 1-1/4 inch air-filled bubbles. Use the Air Cap to reduce static electricity. Wrap the
signal generator several times in the material to protect the signal generator and to prevent it from moving in the carton.
3.
Seal the shipping container securely with strong, nylon adhesive tape.
4.
Mark the shipping container “FRAGILE, HANDLE WITH CARE” to ensure careful handling.
5.
Retain copies of all shipping papers.
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