Agilent Technologies FieldFox MW N9913A, Service Manual, Page: 25 / 156

N9927-90003 2-9
FieldFox Analyzer General Product Information
Agilent Support, Services, and Assistance
Contacting Agilent
Assistance with test and measurements needs and information on finding a local Agilent office are
available on the Web at:
http://www.agilent.com/find/assist
If you do not have access to the Internet, please contact your Agilent field engineer.
NOTE
In any correspondence or telephone conversation, refer to the Agilent product by its
model number and full serial number. With this information, the Agilent representative
can determine whether your product is still within its warranty period.
Shipping Your Analyzer to Agilent for Service or Repair
IMPORTANT Agilent Technologies reserves the right to reformat or replace the internal flash drive in
your analyzer as part of its repair. This will erase all user information stored on the drive.
It is imperative, therefore, that you make a backup copy of your critical test data located
on the analyzer’s flash drive before shipping it to Agilent for repair.
If you wish to send your network analyzer to Agilent Technologies for service or repair:
• Include a complete description of the service requested or of the failure and a description of any
failed test and any error message.
• Ship the analyzer using the original or comparable antistatic packaging materials.
• Contact Agilent for instructions on where to ship your analyzer. Refer to “Contacting Agilent” on
page 2-9 .