Troubleshooting
28
Cary 50 Spectrophotometer Hardware Manual
3
Double-click the failed event to determine the cause of the failed
device. If it was the Cary 50 that failed to load, you will see the
following description:
‘The FCary service failed to start due to the following error:
The device is not ready.’
This generally means that the device driver loaded but there was no
response from the Cary 50 instrument. This indicates that the Cary
50 interface hardware is not responding.
4
Ensure that the Cary 50 card is correctly installed and that the
interconnecting cable is secure.
Solution 2
Another cause of this error may be due to a conflict between the Cary
50 driver and another driver on the system. The most common cause
is a sound card for which a driver has not been installed. The
computer may have a sound card built into the motherboard as well
as a separate sound card that the computer recognizes, but for which
it does not have a driver installed.
You will need to:
1
Click the Windows
Start
, button and choose
Control Panel
>
System
. Click the
Hardware
tab and select
Device Manager
.
2
If you see an exclamation mark (!) next to one of the devices, you
need to fix the problem (usually by installing the latest driver)
before installing the Cary WinUV software and Cary 50 driver.
Access denied during installation
Problem
During installation of the Cary WinUV software, you see an ‘Access is
denied’ message.
Solution
You must be logged on with administrator rights to install the Cary
WinUV software.
