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Verification and Service Information
Service Information
Direct Mail-Order
System
Within the USA, Agilent Technologies can supply parts through a direct mail-
order system. Advantages of using the system are as follows:
• Direct ordering and shipment from Agilent Technologies.
• No maximum or minimum on any mail order. (There is a minimum order
amount for parts ordered through a local Agilent Technologies office when the
orders require billing and invoicing.)
• Prepaid transportation. (There is a small handling charge for each order.)
• No invoices.
To provide these advantages, a check or money order must accompany each
order. Mail-order forms and specific ordering information are available
through your local Agilent Technologies office.
Direct Phone-
Order System
Within the USA, a phone order system is available for regular and hotline
replacement parts service. A toll-free phone number is available, and Master-
card and Visa are accepted.
Regular Orders
The toll-free phone number, (800) 227-8164, is available Monday through Fri-
day, 6 am to 5 pm (Pacific time). Regular orders have a 4-day delivery time.
Hotline Orders
Hotline service is available 24 hours a day, 365 days a year, for emergency
parts ordering. The toll-free phone number, (800) 227-8164, is available Mon-
day through Friday, 6 am to 5 pm (Pacific time). After-hours and on holidays,
call (415) 968-2347.
To cover the cost of freight and special handing, there is an additional hotline
charge on each order (three line items maximum per order). Hotline orders
are normally delivered the next business day after they are ordered.
