DD+DIS155.11E
Repair and Service
Troubleshooting
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2
Faults with Error Codes
Symptom
The digitizer Error Viewer on the NX workstation displays an error code,
e.g. ARC1001 (25613).
NOTE:
Meaning of the error codes ARCXXXX (YYYYY):
The error code ARCXXXX is the service message number.
The error code (YYYYY) is the R&D internal error code.
Cause
The digitizer software detected a malfunction of the digitizer.
Solution
Solve the problem as described in the service description of the error code.
To look-up a digitizer error code (e.g. ARC1001) proceed as follows:
A) Look-up the error "online" (Access to NX Workstation or PC in the network
available):
(1) On the NX Workstation or network PC start the internet browser.
(2) Enter the IP address of the digitizer in the address window.
(3) Login with username and password provided in the web based training.
(4) Look-up the error (e.g. ARC1001) in menu "Explain Error Code".
B) Look-up the error "offline" (No access to NX Workstation):
(1) Download the latest digitizer software file from the
Agfa HealthCare Library.
(2) Unzip the software file.
(3) Unzip the ARC_XXXX.zip* file.
(4) Using Excel, look-up the error in file "errors.csv".
C) Look-up the error in section 9 of this document.
*
XXXX represents the software version
.
NOTE:
The R&D internal error codes YYYYY can also be looked up in menu "Explain
Error Code" or the file "errors.csv". The error descriptions are however not
prepared for the service user.
With each error a file “malfunction file” with the syntax
MALF_<Type Nr.>_<SN>_<Error Code>_<Date>_<Time>.zip
(e.g. MALF_5151_01050_5145_20Aug2013_08-29-17.zip) is created on the
digitizer USB flash drive. This file contains all configuration and logfiles, which are
required for fault analysis when escalating a problem. All available malfunction files
are part of the backup ZIP file. Malfunction files are available as of software
ARC_1404.
Edition 1, Revision 2
CR 10-X / CR Reader / CR 12-X / CR Advanced Reader
Chapter 3.3 / 5 of 46
03-2013
Type 5151 / 100 / 110 / 200 / 210
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