Problem
Possible solution
The appliance does not
fill with water properly.
• Make sure that the water tap is open.
• Make sure that the pressure of the water supply is not too
low. For this information, contact your local water authority.
• Make sure that the water tap is not clogged.
• This problem may be caused by the filter of the inlet hose
or by the clogged drain circuit. Please contact the Author-
ised Service Centre.
• Make sure that the filter of the inlet hose and the filter of
the valve are not clogged. Refer to 'Care and cleaning'.
The appliance fills with
water and drains immedi-
ately
• Make sure that the drain hose is in the correct position. The
hose may be positioned too low. Refer to "Installation in-
struction".
The appliance does not
drain the water.
• Make sure that the sink spigot is not clogged.
• Make sure that the drain hose has no kinks or bends.
• This problem may be caused by the clogged drain circuit.
Please contact the Authorised Service Centre.
• Make sure that the connection of the drain hose is correct.
• Set the drain programme if you set a programme without
drain phase.
• Set the drain programme if you set an option which ends
with water in the tub.
The spin phase does not
operate or the washing
cycle lasts longer than
usual.
• Set the spin programme.
• This problem may be caused by the clogged drain circuit.
Please contact the Authorised Service Centre.
• Adjust manually the items in the tub and start the spin
phase again. This problem may be caused by balance prob-
lems.
There is water on the
floor.
• Make sure that the couplings of the water hoses are tight
and there is not water leakages.
• Make sure that the water inlet hose and the drain hose have
no damages.
• Make sure you use the correct detergent and the correct
quantity of it.
You cannot open the ap-
pliance door.
• Make sure that a washing programme that ends with water
in tub, has been selected.
• Make sure that the washing programme is finished.
• Set the drain or the spin programme if there is water in the
drum.
• Make sure that the appliance receives electrical power.
• This problem may be caused by a failure of the appliance.
Contact the Authorised Service Centre.
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