Advantech RSB-3710, User Manual

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RSB-3710 User Manual 48
All third party products purchased separately will be covered by the original manufac -
turer's warranty and time period, and shall not exceed one year of coverage through
Advantech.
4.3.1.2 Repairs Under warranty
It is possible to obtain a replacement (Cross-Shipment) during the first 30 days of the
purchase. Contact your original Advantech supplier to organize returns for Dead on
Arrival products (if the products were purchased directly from Advantech). The DOA
Cross-Shipment excludes any damage incurred during shipping as well as custom -
ized and/or built-to-order products.
For those products which are not DOA, the return fee to an authorized Advantech
repair facility will be at the customers' expense. The shipping fee for refurbished
products from Advantech back to customers' sites will be Advantech's expense.
4.3.1.3 Warranty Exclusions
The product is excluded from warranty if:

The product has been found to be defective after expiry of the warranty period.

Warranty has been voided by removal or alternation of product or part identifica -
tion labels.

The product has been misused, abused, or subjected to unauthorized disas -
sembly/modification; placed in an unsuitable physical or operating environment;
improperly maintained by the customer; or failure caused which Advantech is
not responsible whether by accident or other cause. Such conditions will be
determined by Advantech at its sole unfettered discretion..

The product is damaged beyond repair due to a natural disaster such as a light -
ing strike, flood, earthquake, etc.

Product updates/upgrades and tests upon the request of customers who are
without warranty.
4.3.2 Repair Process
4.3.2.1 Obtaining an RMA Number
All returns from customers must be authorized with an Advantech RMA (Return Mer -
chandise Authorization) number. Any returns of defective units or parts without valid
RMA numbers will not be accepted; they will be returned to the customer at the cus -
tomer's cost without prior notice.
An RMA number is only an authorization for returning a product; it is not an approval
for repair or replacement. When requesting an RMA number, please access Advant -
ech's RMA web site: http://erma.Advantech.com.tw with an authorized user ID and
password.
You must fill out basic product and customer information and describe the problems
encountered in detail in "Problem Description". Vague entries such as "does not
work" and "failure" are not acceptable.
If you are uncertain about the cause of the problem, please contact Advantech's
Application Engineers (AE). They may be able to find a solution that does not require
sending the product for repair.
The serial number of the whole set is required if only a key defective part is returned
for repair. Otherwise, the case will be regarded as out-of-warranty.