Advantech POC-615 Series, User Manual

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POC-615 User Manual 16
2.6.4 Power Indicator Is On But System Fails to Power On
Both the adapter Power indicator and POC-615 terminal Power indicator are emitting
a green light, indicating that they are powered on. Yet the device fails to power on.
Please contact Advantech’s customer service for technical support.
2.6.5 Battery Charging Failure
1. Check that the battery pack is properly installed. Push the battery pack into the
battery slot to ensure that it is firmly inserted.
2. Check that the adapter cable is properly connected to the DC-In port.
3. The battery capacity must be less than 98% to initiate charging. This design pre -
vents frequent overcharging. If the battery capacity exceeds this amount, the
battery will not charge.
2.6.6 Technical Support
Contact your distributor, sales representative, or Advantech's customer service cen -
ter if you require additional assistance. Please have the following information ready
before calling:

Product name and serial number

Description of your peripheral attachments

Description of your software (operating system, version, application software,
etc.)

A complete description of the problem

The exact wording of any error messages

Event logs, images, or video if available